The only feature we were looking for in PingID was SSO integration with our existing web app. However, they have good support towards MFAs, SSO, and other authentication methods that are either already included in the current plan or made available with a minor upgrade.
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Provides SSO integration at a competitive pricing
What is most valuable?
What needs improvement?
PingID should put a little more effort into making a pretty self-explanatory deck about their tech features and the services they offer. I suggested this improvement directly to the sales manager, who was friendly enough to take that feedback.
What do I think about the scalability of the solution?
PingID is a reputed solution. I was already aware of PingID because we used PingID as a solution for all our login functionalities in my previous company. When I had an opportunity to add these capabilities to my new organization, PingID was one of my first choices. It's not because I'm biased but because I already knew the solution was scalable.
How are customer service and support?
The solution architect and the sales managers gave the initial support. PingID's support portal is confusing, and it took a couple of back-and-forths to get some support from the support folks. However, the account manager did help us with the support questions by putting us in touch directly with some of the engineers. I rate PingID an eight and a half out of ten for customer support.
How would you rate customer service and support?
Positive
How was the initial setup?
PingID’s initial setup was pretty straightforward.
What about the implementation team?
The initial deployment with POC took about a month, and the actual production deployment took about a couple of weeks, maybe around four weeks or so. About four engineers, including a tech architect, were involved in the solution's deployment.
What's my experience with pricing, setup cost, and licensing?
PingID's pricing is pretty competitive.
What other advice do I have?
PingID's team was pretty good. We were trying to build a solution and wanted to deploy it for only a couple of hundreds of customers. We didn't want to sign up for a 1,500 or 5,000 feet plan. PingID was pretty understanding about our needs and provided us with great plans for the smallest fee they could provide. We had good negotiations with them, and they were pretty friendly. PingID provided all the required technical support even before we signed up. The sales manager ensured he supported me throughout the process, and we signed a deal with PingID.
Overall, I rate PingID an eight and a half out of ten.
Un guichet unique pour tous les services liés à l'authentification
Qu'aimez-vous le plus à propos de the product?
Authentification multi-facteurs et maintien de plusieurs environnements
Que n’aimez-vous pas à propos de the product?
Une interface utilisateur souvent modifiée est très déroutante à s'y habituer.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Authentification et maintien des profils d'organisation
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