Jira Service Management
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I really like what Jira Does for US
What do you like best about the product?
If you are looking for a tool to manage all of your professional services projects, jira is definitely the way to go. You can setup all of your tasks within the platform, upload the necessary documentation, and setup notifications based on your own specific business parameters.
What do you dislike about the product?
I think that per user cost really impacts your scalability. I think that we are constantly trying to manage and scale down all of those users as best as possible. In terms of on shore and off shore resources it really is a great fit for what we are trying to do.
What problems is the product solving and how is that benefiting you?
We have really improved the strength of our team, and visibility into who is doing what.
Recommendations to others considering the product:
Definitely take the time to learn the platform it is worth your time. I really enjoy what the platform does for us, and would encourage everyone to take advantage of jira. I think that it is important to customize the platform to fit your exact needs so that you have the exact look and feel that you are anticipating and trying to get to.
Complicated but worthwhile
What do you like best about the product?
The ability to customize every detail is helpful, as is the portal link you can give to end users
What do you dislike about the product?
It's difficult to manage and maintain. Setup can be a chore and seems overly complex for what it is.
What problems is the product solving and how is that benefiting you?
I'm the internal IT systems administrator and so for keeping track of accounts and assistance needed by other members of staff it's been a boon for that aspect
Recommendations to others considering the product:
If you have a team with the time and resources to make this what you want it can be an unbelievable piece of software, but for those looking for a quick solution, this may not be the way to go.
review for JIRA
What do you like best about the product?
We use it for ticketing and I like the fact that you can manage things easily.
We had our own ticketing system before we switched to JIRA and I am glad we did though we were not sure in the beginning if JIRA can accommodate same kind of performance we had with our ticketing system earlier but it was really helpful and easy to use .
We had our own ticketing system before we switched to JIRA and I am glad we did though we were not sure in the beginning if JIRA can accommodate same kind of performance we had with our ticketing system earlier but it was really helpful and easy to use .
What do you dislike about the product?
Not much of dislikes for JIRA. I haven't at least noticed any. It was a easy transition to JIRA and I can't think of any dislikes as it exactly fulfills my requirements and I like kit better than our previous ticketing system.
We have tested JIRA VOTE FOR COMMENTS. Unfortunately, it only provides users with like/dislike (no abstain) and a summary tally of likes/dislikes. No way to see who voted for/against it or who abstained vs did not vote at all. As discussed in this issue, we need this functionality at both the issue comments and issue levels.
We have tested JIRA VOTE FOR COMMENTS. Unfortunately, it only provides users with like/dislike (no abstain) and a summary tally of likes/dislikes. No way to see who voted for/against it or who abstained vs did not vote at all. As discussed in this issue, we need this functionality at both the issue comments and issue levels.
What problems is the product solving and how is that benefiting you?
We use it for our ticketing. No cons so far
We work on customer facing issues and JIRA helps us to keep ourselves updated on our routine tasks. We also use it to open tickets to keep ourselves and the team updated of the tasks we are working on and any updates or accomplishments that we had so far on the things we are working on.
We also use it to document the minor things like a new case for each build and document the failures if any.
We work on customer facing issues and JIRA helps us to keep ourselves updated on our routine tasks. We also use it to open tickets to keep ourselves and the team updated of the tasks we are working on and any updates or accomplishments that we had so far on the things we are working on.
We also use it to document the minor things like a new case for each build and document the failures if any.
JIRA
What do you like best about the product?
Defect tracking and tracking Project progress is very easy in JIRA, as it is interlinked with time sheets.
It saves a lot of time in preparing summary reports
It saves a lot of time in preparing summary reports
What do you dislike about the product?
Deleting the projects/ tasks which are unnecessary is a not so easy.
What problems is the product solving and how is that benefiting you?
We are using it for tracking the projects every release and link them with hours spent on them.
Recommendations to others considering the product:
Good tool for tracking the tasks.
Must Have Product
What do you like best about the product?
All of our clients can submit issues on their own without going through Account Managers.
What do you dislike about the product?
It is hard to see the full path of a tracked issue. It would be nice if that can be exported as a report
What problems is the product solving and how is that benefiting you?
Platform Issues/bugs
Jira is a good ticketing system
What do you like best about the product?
I enjoy using Jira because it is easy to set up filters for different projects making it better for organization purposes
What do you dislike about the product?
I dislike Jira sometimes because it is not the most intuitive tool and can sometimes be finnicky especially when exporting ticket data into Excel format
What problems is the product solving and how is that benefiting you?
Solving customers issues with various technical issues
With Jira it helps to organize all ticket data and is quite easy to see and filter whichever data you want
With Jira it helps to organize all ticket data and is quite easy to see and filter whichever data you want
Jira customer experience
What do you like best about the product?
I like that Jira is very reliable in keeping everything organized and tidy for everyone on my team.
What do you dislike about the product?
sometimes it may be a little hard to use at first and figure out.
What problems is the product solving and how is that benefiting you?
We have a lot of moving parts at my job, and Jira is very good at keeping everyone responsible for thee task that they are supposed to complete. I love that Jira is the point of accountability.
Recommendations to others considering the product:
I would recommend this platform to other businesses. I think it is an accurate way of keeping everything and everyone organized.
Incredible tool for micro management of project
What do you like best about the product?
It's been 4+ years with JIRA now, to begin with, the UI is incredibly intuitive and accurate. We are a team of 17 professionals spanned across the globe who contribute to the project every single day, hence this powerful tool is a must for us to keep the everyone in the team on the same page by assisting work progress shown in the best possible way. Kudos to the tool founders. Cheers!
What do you dislike about the product?
I personally haven't come across any such dislike around JIRA yet, though the only attribute that it doesn't have is live chat. I wish this too was there in the tool itself to make project development ultra rich experience. Otherwise, there isn't anything substantial to go down as dislike.
What problems is the product solving and how is that benefiting you?
A perfect cross-section of possibly everything in project development, right from the beginning of feasibility study to execution time to deployment to testing and production/regression. This tool keeps everybody in the team informed and helps in bridging the gap between people working in a project spanned across the globe.
Recommendations to others considering the product:
Folks in project development should go with this tool without any second guessing. It'll make life easier and productive.
Experience with JIRA
What do you like best about the product?
We can Customised interface depending on the project requirement and the workflow. We are working on multiple projects, each has different workflow.
JIRA helps to manages all the project without any extra effort. JQL (JIRA query language) help to create our own reports with a graphical interface. Managing sprints made easy through JIRA.
JIRA helps to manages all the project without any extra effort. JQL (JIRA query language) help to create our own reports with a graphical interface. Managing sprints made easy through JIRA.
What do you dislike about the product?
More flexibility in customisation sometime makes the process tedious. This can be the responsibility of the administrator who manages the process.
What problems is the product solving and how is that benefiting you?
Bug tracking, feature development process, Sprint monitoring, report generation, Bug assignment, Resource monitoring etc
JIRA really helps to lower the process load by keeping tracking of all development process. We can also pull out the individual report which helps to analyze the contribution of individual to the product.
JIRA really helps to lower the process load by keeping tracking of all development process. We can also pull out the individual report which helps to analyze the contribution of individual to the product.
Recommendations to others considering the product:
Its really helpful to keep track of the development process and manage things. It has lots of customisation features which makes it suitable for any kind of business models.
It reduces the work load of manages by keeping track of resources and processes.
It also supports to have software lifecycle for the project by including different stages while development.
It reduces the work load of manages by keeping track of resources and processes.
It also supports to have software lifecycle for the project by including different stages while development.
Very clean and useful.
What do you like best about the product?
I use this tool to enter tickets and track issues. I like you can track multiple projects and each could have different workflows. It is a great tracking system for users to see the progress of each project. I have also used the dashboard feature for those projects only related to my team. My entire company uses this tool and it has established the great organization and details for all users.
What do you dislike about the product?
I don't have any things to say about disliking the JIRA. It has been very beautiful experience.
What problems is the product solving and how is that benefiting you?
It benefited the management of the projects.
Recommendations to others considering the product:
None actually
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