Jira Service Management
AtlassianExternal reviews
933 reviews
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Good Collaboration and PM platform
What do you like best about the product?
Clean interface
interactions are very intuitive
collaboration with my team
interactions are very intuitive
collaboration with my team
What do you dislike about the product?
Slow to load and respond
attaching multiple files is cumbersome
attaching multiple files is cumbersome
What problems is the product solving and how is that benefiting you?
Collaboration
JIRA
What do you like best about the product?
It is convenient to use and very flexlible. We can use several labels to filters some tasks
What do you dislike about the product?
The search is not really efficient. Someitmes I have to dig into thhe projects to find a task
What problems is the product solving and how is that benefiting you?
We are using JIRA to keep a track of all our tasks and bug reports. It is very useful there
Best tool from scrum managemeent
What do you like best about the product?
history , scrum management , dashboards
What do you dislike about the product?
very slow , maybe because we use an old version
What problems is the product solving and how is that benefiting you?
we develop a communication suite called Harmony communcation suite
Jason's JIRA Review
What do you like best about the product?
East to use ticketing system that is designed for Agile workflows but can be adapted to waterfall projects.
What do you dislike about the product?
Customization is limited, the interface is simple to the point of being lackluster.
What problems is the product solving and how is that benefiting you?
I have used JIRA to assign and track development work for web and integration projects. The software would be just as useful for any other type of software development project.
Recommendations to others considering the product:
User interface needs work and it would be great top allow more customization in terms of color coding tickets. Reporting can be improved as well, and the ability to sort tickets based on historical information.
Success with Jira Service Desk
What do you like best about the product?
Jira works to quickly and easily see and assess any open service desks
What do you dislike about the product?
Jira works well for our systems, I don't dislike anything at this time
What problems is the product solving and how is that benefiting you?
Working to allow various users to enter Service Desk tickets for different teams within the company
Works great, but missing some features.
What do you like best about the product?
The best thing about Jira is the ability to quickly configure it without writing any code. The learning curve is a little annoying, however.
What do you dislike about the product?
- Steep learning curve.
- Missing attachment printing functionality.
- API is incomplete. Atlassian is slowly adding functionality to the API, but it has been a long and frustrating wait.
- Missing attachment printing functionality.
- API is incomplete. Atlassian is slowly adding functionality to the API, but it has been a long and frustrating wait.
What problems is the product solving and how is that benefiting you?
We were in desperate need of a task management tool. Jira service desk is helping us increase customer satisfaction by creating an organized and shareable task environment. User adoption has been great and the software is reliable.
Recommendations to others considering the product:
JIRA Service Desk is a great product. However, there is a high initial investment in order to get it working within an existing IT ecosystem. Also, be aware that it is extremely difficult to convince Atlassian to implement any new features. They have their own methodology for determining new feature sets and it seems to align more with their sales efforts and less with maintaining their existing user bases' needs. To be fair though, we only had a few minor issues with our implementation.
My experience with JIRA
What do you like best about the product?
JIRA has an easy-to-use interface and lots of features that help organize my clients' IT tickets and prioritize them accordingly. The robust API allows integration with many software tools and gives me the ability to build my own custom add-ons! Also, the PRICE is NICE! A team of three developers can utilize the service for only $10 per month! That's a huge savings!
What do you dislike about the product?
At this moment, I haven't found anything that I dislike about JIRA.
What problems is the product solving and how is that benefiting you?
The business problems I am solving by using JIRA are making sure my clients has the means to report IT issues and be able to respond to and prioritize those issues in a timely manner. The benefits of using JIRA are the ability to build a knowledge base of known issues; ability to report on metrics that matter to my clients' business so that we can catch bottlenecks before they happen; ability to collaborate in real-time with my clients using one platform.
Nice product, not easy to Administrate
What do you like best about the product?
Easy of use. The system is really easy for other users to use it, and the interface is very convenient
What do you dislike about the product?
The reporting seems to be very limited. We like high customization and it is not the best thing here.
Everything is very standard and hard to customize.
Everything is very standard and hard to customize.
What problems is the product solving and how is that benefiting you?
We use it for almost any internal process we have at the company to track and resolve internal issues.
Jira User
What do you like best about the product?
Best user interface
Assigning resources
Setting timelines
Assigning resources
Setting timelines
What do you dislike about the product?
Quick session timeout
At times improper layout in responsive designs
At times improper layout in responsive designs
What problems is the product solving and how is that benefiting you?
Logging tickets
Assigning user
Resolving tickets
Following code items
Assigning user
Resolving tickets
Following code items
JIRA Streamlines and Centralizes Support Management
What do you like best about the product?
Centralized reporting and ticket management, and the ability to group tasks and track the overall workflow.
What do you dislike about the product?
Our platform has had issues with implementation in Linux and the deployment learning curve is moderately steep.
What problems is the product solving and how is that benefiting you?
We have made the process of users initiating requests with IT a more scalable and centralized process, and increased visibility and accountability for ticket resolution.
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