Jira Service Management
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Good,but can be better
What do you like best about the product?
Managing tickets, tracking related events at one place
What do you dislike about the product?
Batch processing incapability. When I have ten tcikets of the same kind I would prefer working on them separately and filling the fields out for them in batch and closing them in batch.
What problems is the product solving and how is that benefiting you?
Fraud tickets. Tracking.
Recommendations to others considering the product:
Good product.
JIRA Service Desk has all powers of JIRA but for all non-developers roles.
What do you like best about the product?
I like that some other roles in the company could have more impact in development process. For example, a sales agent could alert for an error showing stock for several products, and development team could track it easily.
What do you dislike about the product?
I don't have any item that I dislike, maybe some things could improved but not fatal errors or something ugly.
What problems is the product solving and how is that benefiting you?
Integration that other areas into development process. It has impacted in more revenue and more satisfied clients
Recommendations to others considering the product:
I recommend to use JIRA Service Desk to anyone who want to integrate development and service desk tickets.
Best tool
What do you like best about the product?
As of now it is best tool to manage issue's. Best part is in single place you can manage your ticket you can upload the ticket related document or other information. You can comment and log the time with explanations. You can categorize your issues.You can create your own Dashboard.
What do you dislike about the product?
As of now I don't see any reason to dislike.
What problems is the product solving and how is that benefiting you?
We are providing support to Engineer to mange their Engineering Drawing if the End user is facing any issue then they can raise the ticket. In the Jira we can manage resources. Jira ii providing the clear picture of resource availability / load.
Recommendations to others considering the product:
Yes.
The best tool for Scrum
What do you like best about the product?
The ability to interconnect different apps that let us track the team and their performance. For example, the link between Jira and Bitbucket and Invision two powerfull tools that we use in our day to day.
What do you dislike about the product?
As a regular user you can't delete a task in the backlog so if you have duplicate user stories you end up with a bunch of stories that you can't delete
What problems is the product solving and how is that benefiting you?
With Jira we resolved the organization of the team, the possibility to measure the performance of the team and deliver a product in time with a unique tool that lets us manage all the work and communication
Recommendations to others considering the product:
Jira is not cheap, in fact is an expensive solution so make sure you really need this. Select the Atlassian products that connect with Jira to obtain the best of this great tool
Jira makes collaboration easier
What do you like best about the product?
Jira is great software for collaboration. It allows programmers to make projects, assign members and create tasks.
What do you dislike about the product?
Upgrades are a nightmare. It is easier to start over than to import the old data into a new version of the software.
What problems is the product solving and how is that benefiting you?
We have a group of programmers who need to collaborate on project. Jira is an easy way to do it.
Great tool and friendly
What do you like best about the product?
Best user interface
flexibility towards customer and easier admisnistration
flexibility towards customer and easier admisnistration
What do you dislike about the product?
some time application is getting hanged and need to check browser campatibity
What problems is the product solving and how is that benefiting you?
easy tracking of problems
best way of code migration requests handling with proper monitoring
great tool for handling code migration with support monitoring
all actions will be logged and great way of email communication
best way of code migration requests handling with proper monitoring
great tool for handling code migration with support monitoring
all actions will be logged and great way of email communication
Recommendations to others considering the product:
Great tool, can recommend this tool to others to manage there projects
It has great flexibility towards customer
we can customize our own stuff
It has great flexibility towards customer
we can customize our own stuff
Very friendly tool..
What do you like best about the product?
Agile features and handling defect is pretty good.
What do you dislike about the product?
Reports matrix and charts are not very great
What problems is the product solving and how is that benefiting you?
Agile,defect management.
Jira Is the best
What do you like best about the product?
I lik ethe interface,its very user friendly and also helps in different aspects of the business. whatever the methodology is waterfall, agile, Kanban. It works for all
What do you dislike about the product?
I think that it should work on the notification part and it is an honor based system. there should be a way to verify tickets
What problems is the product solving and how is that benefiting you?
I resolve the daily It application related issues. I have realized that helps me keep track of different task in different phase.
It's a Software Life Cycle's paradise
What do you like best about the product?
The settings are the best can can modify according based on the needs and it is very easy to use and make someone understand through the process pretty quickly. especially the notifications that are being received with the content is great
What do you dislike about the product?
sometimes it is unresponsive or takes time to have the change affected
What problems is the product solving and how is that benefiting you?
it is being used for our software improvement on different projects and it also goes by the Project type and release version, deferring the versions if the deliverable is not ready has been very beneficial
Recommendations to others considering the product:
not much except for the plugin's that needs to be bought at a price
Rvue de JIRA Service Desk
What do you like best about the product?
Once it's configured properly, JIRA is a best of breed solution to manage cases and project methodology using Agile Kanban and user stories.
What do you dislike about the product?
A bit hard to configure for someone who has never used it before.
What problems is the product solving and how is that benefiting you?
I managed a whole project using JIRA using Kanban, click-and-drag feature management and user story follow-up.
Recommendations to others considering the product:
Make a good first implementation and use a Change team to train employees for better adoption.
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