Jira Service Management
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My great experience with Jira Service Desk
What do you like best about the product?
The best feature about this Service Desk is about integration, we use it to automate service outages and keep records of failures.
What do you dislike about the product?
It was confusing and hard to use the first time, but after a while it was worth the learning curve.
What problems is the product solving and how is that benefiting you?
We use it to document our customer's relationship, and to automatic send triggers when a customer's equipment or our own equipment failed.
Recommendations to others considering the product:
We installed and used the software on a modest machine, if you're thinking on using it, consider a good machine, as this is a Java based Software
Is a good software to keep the tracking and get the goals
What do you like best about the product?
the way that you assign tasks and track it
What do you dislike about the product?
the UI is like old fashion and is a little bit expensive.
What problems is the product solving and how is that benefiting you?
software management
great
What do you like best about the product?
dashboards and gant charts to track the test results
What do you dislike about the product?
the options are notvisible on the landing page. you have to search for iy
What problems is the product solving and how is that benefiting you?
issue management and it bug tracking
Defect management tool
What do you like best about the product?
TO Maintain the defects, user stories
Notifications
Accessibility
Notifications
Accessibility
What do you dislike about the product?
Some what level UI is not as much as good
Performance is slow
Performance is slow
What problems is the product solving and how is that benefiting you?
As I am working as a QA. So, i used this software more then 3 years, to manage project from scratch to deliver. It's reallly Good Software
It's a very nice PMS and very handy for a large team!
What do you like best about the product?
Task view screen, reports, Backlog management etc.
What do you dislike about the product?
There is nothing special which I don't like about Jira, it's a great tool and I will recommend it to anyone to use it.
What problems is the product solving and how is that benefiting you?
We have been working on a big project where 3-4 developers are working and 3-4 project managers are managing. And we have got our work very smoother by using Jira
Recommendations to others considering the product:
Sure, it should be used among all I.T. companies
Good Tracking
What do you like best about the product?
Easy to use easy to prioritize good choice of selections easy to sort and creat groups
What do you dislike about the product?
Can get a bit complicated choices can be limited but it might not be set up correctly
What problems is the product solving and how is that benefiting you?
All IT problems
Great Project Management & Bug Tracking Tool
What do you like best about the product?
Friendly UI/UX, Tasks & Bugs are easy to manage, Very simple and easy Workflow configuration, Easy to manage Agile Sprints
What do you dislike about the product?
Very Expensive for a mid length team, Very slow to load sometimes, Takes a while to get used too
What problems is the product solving and how is that benefiting you?
Agile Product Management, Greater visibility of the Product and Team, Directly Integrated Customer feedback to Jira using Usersnap Integrations
Nice option to get assisted quickly.
What do you like best about the product?
The user interface is cool and hence easy to use.
The prices are affordable, your basic needs are available in good money.
The prices are affordable, your basic needs are available in good money.
What do you dislike about the product?
Nothing as such.
Navigation can be enhanced if needed, for e.g there can be customize able option to add links on a page which can be useful for easy navigation.
Navigation can be enhanced if needed, for e.g there can be customize able option to add links on a page which can be useful for easy navigation.
What problems is the product solving and how is that benefiting you?
Much helpful in tracking the status of the support case.
All required data can be attached to the case which can be re-used in future.
All required data can be attached to the case which can be re-used in future.
Great way to keep track of service request!
What do you like best about the product?
All the communication and the history related with a service request is at a centeralized location which helps in collaboration
What do you dislike about the product?
It is a best tool for managing your helpdesk, I cannot think of any thing which I dislike
What problems is the product solving and how is that benefiting you?
It keeps track of the service request from our internal as well as external customers and mange the request seamlessly.
Recommendations to others considering the product:
Jira Service desk is a one stop for all your helpdesk needs and the workflow is highly customizable
Jira for Development process
What do you like best about the product?
Jira is an excellent SAAS to manage any kind of projects. We use it mostly for system development and bug assignment. I wanted a solution
What do you dislike about the product?
I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.
What problems is the product solving and how is that benefiting you?
Project mangagment and Service desk integration.
Recommendations to others considering the product:
Jira Service Desk is a wonderful solution for Developers and Service Desk integration, but Service Desk is designed more for developers than typical not techie user.
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