Jira Service Management
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It's great, easy, and concise.
What do you like best about the product?
I like that it's easy to keep track of when there's issues open that I need to resolve.
What do you dislike about the product?
I do not dislike anything, because I work well with this.
What problems is the product solving and how is that benefiting you?
I solve IT problems. Help desk support issues and I've realized that it's way easier for people to get in contact with me through Jira than email.
Jira service desk
What do you like best about the product?
Its ease of use and setup. Fleixible in what you have. Low cost to run and low pricing for agents. Good use of workflow and automation on the features. Easy to track customers issues and resolve them in a timely manner.
What do you dislike about the product?
So far nothing that I dislike about Jira Service Desk
What problems is the product solving and how is that benefiting you?
Dealing with customers errors and bugs. General support and help with our system. Jira makes it easy to repsond and help our clients
A tool every software development team should have
What do you like best about the product?
The ability to track almost all aspects of software development and product maintenance
What do you dislike about the product?
A little complex, but maybe because the product had so many features
What problems is the product solving and how is that benefiting you?
Mostly all of product maintenance related issues tacked on jira
Using JIRA
What do you like best about the product?
Capability to organize a project and having a overview of the complete project
What do you dislike about the product?
Time requirement to make changes once the ticket has been raised
What problems is the product solving and how is that benefiting you?
Project management
Complete full-featured servicedesk software
What do you like best about the product?
It's not only the most complete service desk software currently available, but also the defacto standard in the industry. Almost every business you look at, they are using JIRA.
What do you dislike about the product?
Maybe is too tied to Atlassian software. It is easy to use along Bitbucket and Bamboo, but when you try to integrate to other systems is a lot more complicated.
What problems is the product solving and how is that benefiting you?
Every application ticket comes through JIRA, then is processed by any of our developers. Customers can access the status of any ticket in real time. From the business perspective it allows to track the whole process since a ticket is created to it's resolution.
It has improved every team throughput as everything is tracked together.
The use of dashboards allowed us to build easy to understand numbers for management, which is a plus.
It has improved every team throughput as everything is tracked together.
The use of dashboards allowed us to build easy to understand numbers for management, which is a plus.
Recommendations to others considering the product:
Implementation can take a while, but once everything is tied together it makes the perfect solution.
JIRA - Best tool to enable agile in all aspects starting from product backlogs till QA activities
What do you like best about the product?
I have been using JIRA for over last four years since we have started Agile in our project. Best thing about JIRA is, it makes you to track each and every aspect (granular level details) about a ticket. A ticket can be a story, bug, enhancement, etc.
People can work on multiple projects simultaneously. Its rich and well illustrative dashboard feature makes JIRA a best pick for projects where frequent reporting to other stack holders is an inevitable task.
People can work on multiple projects simultaneously. Its rich and well illustrative dashboard feature makes JIRA a best pick for projects where frequent reporting to other stack holders is an inevitable task.
What do you dislike about the product?
I did not find any major downside with the tool. However I realize if it collaborates with an analytic tool to report productivity or performance stats about individual team member, it can become more powerful tool than now.
What problems is the product solving and how is that benefiting you?
We have completely adopted agile in our project, and the tool helped us a lot in this direction. Its workflow feature allows us to get people involved in phases and as per need.
Using Jira as a ticketing system for Support
What do you like best about the product?
It is fairly customizable and easy to learn. The system itself is stable users seem to be able to get through the process just fine.
What do you dislike about the product?
work flows are challenging to setup. We have to have dedicated admins to maintain and update the system and work flows. This just adds to more cost and overhead. I've used other systems that don't require this kind of extra resources but that's the cost you pay if you want to customize this more.
What problems is the product solving and how is that benefiting you?
We use this to track issues in day to day desktop support and infrastructure issues. We also use it to track issues among our developers.
Recommendations to others considering the product:
This requires dedicated developers to maintain and configure Jira. There are other softwares out there that require less overhead than this product.
Atlassian Doens't Make Bad Software
What do you like best about the product?
We were early adopters for JIRA Service Desk. It integrates flawlessly with our existing JIRA workflows.
What do you dislike about the product?
There are some lingering bugs with email replies if the user replies from a different account. Else, it's pretty perfect for us.
What problems is the product solving and how is that benefiting you?
We get a great ticketing system for our end-users that integrates with our project management workflows. We can track an issue, asset, or problem through its entire lifecycle.
Recommendations to others considering the product:
Use the trial for 10 users for a bit. Get a feel for it. It's a great piece of software with a good crew of developers behind it.
Jira Service desk - simple starter service desk solution
What do you like best about the product?
It integrates very well with the rest of the Jira / Confluence platform.
What do you dislike about the product?
The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the service desk team, manage and help the service desk team control tickets, etc. There was also a plethora of emails created whenever people responded or updated open issues. This probably could have been adjusted, but we were never able to figure it out and neither was our admin.
What problems is the product solving and how is that benefiting you?
Users didn't know where to send requests. So, we created a single point of entry and then used the service desk to triage the results to the appropriate resolver groups.
It solved the user problem - they now have 1 email to go to to get any problem taken care of. However, it's been much more cumbersome on the actual teams resolving the issue due to the complexity of the ticket flow.
It solved the user problem - they now have 1 email to go to to get any problem taken care of. However, it's been much more cumbersome on the actual teams resolving the issue due to the complexity of the ticket flow.
Jira Service Desk review
What do you like best about the product?
JIRA Service Desk does indeed have some nice options, Things like allowing form submissions (from existing forms on your own website) to create an issue (and a new user if they don't exist) would allow customers like us to fully adopt and never look back.
What do you dislike about the product?
Having an API that would allow creating customers and working with our own forms is missing as well.
What problems is the product solving and how is that benefiting you?
Project management / Ticket logging , Issue tracking.
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