Jira Service Management
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Easy to use software for support
What do you like best about the product?
JIRA is great software that allows me to communicate with our IT Team, and let them know what changes and updates we need.
What do you dislike about the product?
Nothing really! It's very intuitive, though I don't like how things are structured internally at our office. We don't always have a say in priority, but JIRA allows you to decide what tasks are most important!
What problems is the product solving and how is that benefiting you?
Business problems like web development for UI and UX are solved by communicating them through JIRA. It alerts IT and keeps us in the loop for those that report.
Recommendations to others considering the product:
It is a great tool and integrates with Trello so you can use it offline and and on a mobile device.
Easy to use tool with limited customization
What do you like best about the product?
The ease of use with out of the box customization and end user self service portal is very user friendly.
What do you dislike about the product?
Limited customization without purchasing multiple add-ons.
What problems is the product solving and how is that benefiting you?
Easy self-service portal for end users to submit tickets.
Recommendations to others considering the product:
Have a developer on hand to customize and expect add ons
JIRA it's one of the best tools in the market for your scrum project
What do you like best about the product?
SCRUM and JIRA are the best combo and having also support to kanban gives a full power on the way to handle a project and that's what I like the best
What do you dislike about the product?
I would love to be available to assign a ticket to more than one person that would be handy, also the way to handle comments and tag people it's kinda difficult to understand how to get notifications about it
What problems is the product solving and how is that benefiting you?
We use it for everything that we do on the company and with customers for use it has become the primary tool to track projects under scrum methodology.
Recommendations to others considering the product:
JIRA it's one of the best tools in the market for managing your projects and has a great number of integrations that are very handy
JIRA for work
What do you like best about the product?
Jira is suitable for issue tracking and project management. All the required documents and progress can be found on one link. Even a closed issue can be easily found with assigned unique number . It can be assigned to concerned party and all stakeholders can be added as watchers. every time there will be a movement, an email would be sent to all stakeholders. User can create their own dashboards to segment issues based on project. This dashboard can be shared with the team. Reports can be created by simple queries and can also be converted in excel format for mailing purpose.
What do you dislike about the product?
It should have an easy set up process - example quick link / steps to create dashboards.
What problems is the product solving and how is that benefiting you?
Issue tracking
Internal ticket creation for services
Suitable for issue tracking, ticket creation and project management
Internal ticket creation for services
Suitable for issue tracking, ticket creation and project management
Recommendations to others considering the product:
It is an cost effective option for issue tracking and project management
Best project management tool
What do you like best about the product?
I can update and easily aquire the project status and also easily assign the projects
What do you dislike about the product?
Nothing really but how bout changing its theme a bit
What problems is the product solving and how is that benefiting you?
We currently assign task to our team through it. And thus we come to know which task is performed by whom
Very customizable
What do you like best about the product?
I love how you can create a custom flow for testing Test Cases. I've been on several different styles of projects and each project was able to create a flow that worked for it and made it very user-friendly. For my current project at work, we are able to use the buttons to go from QA Ready > QA Passed / QA Failed > UAT Ready > UAT Passed / UAT Failed > Code Review > etc. Being able to just click the configured button makes it idiot-proof. I also like that there are a lot of ways to track progress on interconnected tickets - you can tag the ticket and have it turn into a link, you can link the ticket and select from multiple different (configured) reasons why they are connected, link two ways, etc.
What do you dislike about the product?
The user interface seems a bit outdated. It could stand to be more sleek. The fact that this is all I could come up with for dislike should be a testament to how great the product is!
What problems is the product solving and how is that benefiting you?
I have used JIRA on many projects, mainly for testing and QA purposes. We also use it to track development tasks.
Recommendations to others considering the product:
Take the time to configure the product to your exact specifications.
It's a great tool
What do you like best about the product?
It is simple to use, has lots of functionality and flexibility, keeps track of branches, great when combined with bitbuket and git.
What do you dislike about the product?
It's overwhelming at first, the factory server logs out a user and I think doesn't use cookies.
What problems is the product solving and how is that benefiting you?
We are using it to manage work distribution among software engineers and SQAs.
Customizable and powerful project management
What do you like best about the product?
it covers the management of any project in any stage...
I love the customized dashboards.
Also when you go into it, reporting is very good
I love the customized dashboards.
Also when you go into it, reporting is very good
What do you dislike about the product?
Searching tickets without ID can be complicated sometimes.
Also it's made with Java, soooo... it's slow
Also it's made with Java, soooo... it's slow
What problems is the product solving and how is that benefiting you?
tracking IT projects
Versatile software for IT troubleshooting & project management
What do you like best about the product?
Dashboards/visualizations and customization capabilities
What do you dislike about the product?
Parts of the layout & design are not intuitive. Searching for old tickets is not always easy.
What problems is the product solving and how is that benefiting you?
Streamlining and documenting the processes in project management. This can be used in numerous ways for any enterprise-level organization.
JIRA Software
What do you like best about the product?
The way people can tag others on the team to look into the issue and thus collaborate with one another to facilitate ease of queries
What do you dislike about the product?
I think there should be automation of things based on the tag, that would reduce managing dashboards
What problems is the product solving and how is that benefiting you?
Solving customer inquiries and access issues by maintaining a log of JIRA tickets
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