Jira Service Management
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933 reviews
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Awesome experience working with JIRA
What do you like best about the product?
Its a wonderful tool which helps you manage the tasks among the team. You can distribute the work among team members and see how much task is completed or pending. Single interface for everyone in the team to be on same page.
What do you dislike about the product?
There is nothing I dislike about this wonderful tool.
What problems is the product solving and how is that benefiting you?
I have created JIRA tasks for my team members and assigned them. They can go and see whats the next issue or requirement they need to work on and mark the status as and when they finish the task.
Not very useful in a R and D team
What do you like best about the product?
Reporting a task in Jira is useful in keeping track of things to do and the stage task is in. we use epics and projects on a non-sprint board. The flow being connected to github branches is pretty cool. The tasks sometimes do not transition to resolved or any other stage as expected.
What do you dislike about the product?
It was a source of us forgetting the tasks to do and have a lot of tasks in backlog at the end of the quarter. This is a observation in our research team. On the other hand it was helpful on our issue task force team to complete their tasks as soon as they are assigned to an IT person.
What problems is the product solving and how is that benefiting you?
Documenting a task list for a project
Recommendations to others considering the product:
redirects to boards are sometimes weird
JIRA is good for UAT purpose
What do you like best about the product?
JIRA is good for UAT purpose to log the incidents related to defects
What do you dislike about the product?
UI can be improved a bit so that it's more friendly to use
What problems is the product solving and how is that benefiting you?
We use JIRA for UAT defects log and Patching related issues log.
Simple, easy, fast to setup
What do you like best about the product?
Customer portal, powerful workflows, integration with other Atlassian tools
What do you dislike about the product?
Cost is a bit of a concern, especially with the smaller organizations
What problems is the product solving and how is that benefiting you?
Trying to connect customers with our internal service desk that solves customer related issues
JIRA is one of the best tool for life cycle management
What do you like best about the product?
The ease of use and flexibility to accommodate new changes
What do you dislike about the product?
The UI is not very intuitive and doesn't appeal
What problems is the product solving and how is that benefiting you?
We use it for both issue tracking as well as our SCRUM backlog
Recommendations to others considering the product:
It is a very light wait n flexible tool
Jira Service desk
What do you like best about the product?
The Dashboard feature and the ease of designing a custom dashboard
What do you dislike about the product?
The interface needs to be more light and UI to be more attractive with good color combination
What problems is the product solving and how is that benefiting you?
Complete package for all sorts of issues. This is far better than any other tool too
Good but needs improvement
What do you like best about the product?
JIRA is very user friendly even for the unexperienced employee. The tickets update rather quickly which helps with functionality.
I especially thought the internal messaging was a great feature and helps to reduce an email trail.
I especially thought the internal messaging was a great feature and helps to reduce an email trail.
What do you dislike about the product?
The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.
What problems is the product solving and how is that benefiting you?
JIRA was used as an internal tool between various departments within a company to answer each other's questions and ask for help.
Recommendations to others considering the product:
There are constant updates for JIRA which means they're aware that there are things to be fixed and improved.
An quick review
What do you like best about the product?
I really like the ability to send a quick message to those that are in need of fixing issues across multiple departments.
What do you dislike about the product?
The complexity for being an engineers tool, if you're not an engineer it's tricky to navigate at first.
What problems is the product solving and how is that benefiting you?
Cross department issue tracking and we've found that we can only increase the ability to improve through this tool.
Great for product development
What do you like best about the product?
user friendly and to track discussions!
Great to manage the tasks of the user in an agile world!
Very good Architecture and interface with a very strong framework to customize for your needs. Tons of free and third parties apps that can improve the software. If you use together with Confluence and BitBucked than you will achieve most of the power of the tool for develop teams.
Customizable with plugins and extensions. Also you can build your own plugins.
Great to manage the tasks of the user in an agile world!
Very good Architecture and interface with a very strong framework to customize for your needs. Tons of free and third parties apps that can improve the software. If you use together with Confluence and BitBucked than you will achieve most of the power of the tool for develop teams.
Customizable with plugins and extensions. Also you can build your own plugins.
What do you dislike about the product?
At the beginning the learning curve was very stiff when you want to go beyond tracking issues functionnalities. Once you have it setup, you rarely need to return to the administrative tasks, but when you do, you often have to relearn how things are configured. It's not a huge deal, but complexity naturally increases with flexibility.
What problems is the product solving and how is that benefiting you?
Perfect for following up bugs, incidents management and project management .
Recommendations to others considering the product:
The look is a little outdated, but this is something you quickly get over when you notice the great capabilities. It takes a second to get used to it, but a great system once you learn the in's and out's.
Difficult to engage in human conversation to work through issues. Preference seems to be only for emails
Difficult to engage in human conversation to work through issues. Preference seems to be only for emails
JIRA Review
What do you like best about the product?
AGILE Capabilities and scrum support built in
What do you dislike about the product?
The main board could use more functionality (mass edits).
What problems is the product solving and how is that benefiting you?
AGILE/SCRUM optimization
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