Jira Service Management
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Old School Interface, Modern Production Benefits
What do you like best about the product?
Streamlined UI. Multiple levels of support items in one package. We are supported for almost all of the support processes.
What do you dislike about the product?
Seems a little out-dated in terms of interface. There are times it is just slow. I've used a few other Service Desk apps and this one is good but not great.
What problems is the product solving and how is that benefiting you?
We can contact multiple departments with one interface. This is handy as all the tickets are in one place and others can pick up where I've left off and run as needed.
Recommendations to others considering the product:
Follows the KISS method, which is all you need to know basically.
Great tool to track bugs
What do you like best about the product?
Its a great tool to track the bugs. You know whom the ticket is assigned to and it makes it whole lot of easier
What do you dislike about the product?
Nothing as such to dislike. I like the interface and it is easy to use
What problems is the product solving and how is that benefiting you?
Bug tracking and set priorities on the assigned bugs
Using JIRA For Production Support/Enhancements for SAP
What do you like best about the product?
The ability to centralize issues, track them, and provide an audit trail of comments/statuses, etc. It also helps that you can include attachments that can always be referenced at a later date, if the creator left the company, for example.
What do you dislike about the product?
It is not always easy to search for issues (the filters are not that helpful). Additionally, some end users have complained that it is not user-friendly and requires too many fields in order to create a ticket.
What problems is the product solving and how is that benefiting you?
We're using it to track and monitor issues/new requests with SAP. The benefits we've realized include increased visibility into user issues, accountability for those resolving the issues through assigning tickets and due dates, and in turn, more timely resolution/delivery.
Good for tracking requirements and multi user experience
What do you like best about the product?
Views and ease of adding comments and notifications we get on email.
What do you dislike about the product?
Many ways of doing 1 thing- sometimes confuses user.
What problems is the product solving and how is that benefiting you?
We are using to track requirements and issues. Many people can update and view at the same time.
The best way to manage project and track time and SLA
What do you like best about the product?
can setup your workflow and move the ticket for a project in different stages
What do you dislike about the product?
if you have a project with multiple assets you have to move each single one
What problems is the product solving and how is that benefiting you?
daily production for marketing automation tools
eg email marketing campaigns, landing pages creation, nurtures , lead generations programs
we also use it for our internal IT management , we send tickets to IT if something isn't working
eg email marketing campaigns, landing pages creation, nurtures , lead generations programs
we also use it for our internal IT management , we send tickets to IT if something isn't working
JIRA - managing bugs
What do you like best about the product?
It's easy to communicate within comments and there is high visibility across all teams that need to view a bug.
What do you dislike about the product?
UI could use more updating. It is hard to distinguish a bug because of the colors/plain text
What problems is the product solving and how is that benefiting you?
Tracking bugs
Jira review
What do you like best about the product?
We can easily track the issues. We can do log work. We want differentiate the bugs by it's category and it's level. And there is lot more.
What do you dislike about the product?
There is nothing to dislike about Jira. But instead I would say it's really very very to easy and helpful.
What problems is the product solving and how is that benefiting you?
We are working in team and we team easily track all kinds work using jira.
Recommendations to others considering the product:
Yes it's the best in market. Use it and have a best tracking of your work and issue.
Jira - A faster tool for issue resolution
What do you like best about the product?
The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me know the progress of the issue raised and also the name of the assignee. Also, the JIRA service desk provides wonderful customer support. It also helps us meet SLA.
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What do you dislike about the product?
The maintenance of Jira can be improved. The initial set up is quite complicated. Also, the automatic session timeout.
What problems is the product solving and how is that benefiting you?
Jira service desk has been an effective solution for daily issue tracking. The features like the addition of tasks, effort logging, easy monitoring of who is the task worked upon by.
The team was able to add epics, user stories, tasks and also assign it to them. The Kanban board is very helpful in the quick monitoring of the tasks and also helps us know the tasks in progress /that are completed.
Also, as we are working in agile methodology, it's really important to complete the tasks in the assigned span. And JIRA service desk has been very helpful in addressing issues.
The team was able to add epics, user stories, tasks and also assign it to them. The Kanban board is very helpful in the quick monitoring of the tasks and also helps us know the tasks in progress /that are completed.
Also, as we are working in agile methodology, it's really important to complete the tasks in the assigned span. And JIRA service desk has been very helpful in addressing issues.
Recommendations to others considering the product:
I would definitely suggest JIRA service desk to everyone as it is very user-friendly. It helps us raise an issue and also track them. Use this service and make your life easier. The wonderful customer support is a must mention.
Jira has all the options builtin
What do you like best about the product?
Jira has all the options builtin. we are using it for bug tracking tool as a main
What do you dislike about the product?
mobile app is some what difficult to navigate .
What problems is the product solving and how is that benefiting you?
NA
Wonderful working with Jira
What do you like best about the product?
Very useful for fast changing environment. We can distribute the tasks within team and great way of tracking status for the tasks.
What do you dislike about the product?
There is nothing I dislike about the tool
What problems is the product solving and how is that benefiting you?
Easy for tracking issues and enhancements
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