Jira Service Management
AtlassianExternal reviews
933 reviews
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Easy to use
What do you like best about the product?
Easy to manage and adjust for our needs and change workflows
What do you dislike about the product?
Usage of Sprints and Iterations, a bit confusing
What problems is the product solving and how is that benefiting you?
Development workflow, easy to see status of all work
Useful tool for client issues
What do you like best about the product?
I like that it's free to add customers and easy to integrate email processing
What do you dislike about the product?
on-prem to cloud migration is immensely painful.
What problems is the product solving and how is that benefiting you?
We are able to interact with customers and track our time and compare it to SLA requirements. Gained detailed reporting and the ability to report trends of issues.
Software for IT teams which is highly useful
What do you like best about the product?
It is easy to learn and has a self service help.
What do you dislike about the product?
It is a great product and there are no drawbacks.
What problems is the product solving and how is that benefiting you?
It is cost effective. It is easy to setup.
The Best, but very complicated
What do you like best about the product?
It allows a clear subdivision of tasks and allows it to trace optimally the progress.
What do you dislike about the product?
The portal is very complicated to configure, it takes at least a couple of weeks to find the right workflow configuration to apply.
What problems is the product solving and how is that benefiting you?
Time tracking, Clear task management
JIRA helps me stay on track
What do you like best about the product?
As someone who loves making lists, I love the layout and organization of this bulletin board-esque task manager. I like that I can set my to do items in various stages, whether thats in progress or in review. This is especially helpful for me because I am on a team that requires feedback.
What do you dislike about the product?
Sometimes, I am confused about the ways in which to tag people in comments. It's not super intuitive to figure out how to do that. I also dislike that a card doesn't directly tell you it's part of a larger story until you move it to done.
What problems is the product solving and how is that benefiting you?
We are solving problems with communication. Simply moving a task to done avoids all the back and forth of an email. It's also beneficial in helping assign tasks and keeping everyone accountable.
Great product
What do you like best about the product?
It allows us to interact with customers and keep current on issues
What do you dislike about the product?
It can log you out too soon sometimes, then information gets lost
What problems is the product solving and how is that benefiting you?
Better interaction with customers
Widely used Bug Tracking tool
What do you like best about the product?
I used Jira for bug tracking and project management (Scrum) at every software development job.
What do you dislike about the product?
Not much specific. May be reducing some of its licensing fees.
What problems is the product solving and how is that benefiting you?
Bug Tracking, Scrum - agile methodology, project management
Recommendations to others considering the product:
It is widely used and accepted software.
JIRA makes tracking easier
What do you like best about the product?
Easy to learn
Multiple severity level may be tracked
Easy to relate to program
Multiple severity level may be tracked
Easy to relate to program
What do you dislike about the product?
Cost is high if more than one user
High initial investment
High initial investment
What problems is the product solving and how is that benefiting you?
Tracking bug defects and ability to relate to build
Recommendations to others considering the product:
Worth the investment and control of build releases
Jira for logging in Bugs and software installations
What do you like best about the product?
We used Jira to log Issues in our project and for new software installations.
What do you dislike about the product?
UI looks boring and needs upgrade.The UI should be more attractive.
What problems is the product solving and how is that benefiting you?
It was used for logging about new software we needed for our projects,
JIRA works for us
What do you like best about the product?
Highly customizable, great reporting and dashboard capabilities, easy to use for release management and backlog grooming.
What do you dislike about the product?
Latest version removed Excel support. Boo!
Also dont like the bulk licensing methodology. Makes it difficult to scale appropriately
Also dont like the bulk licensing methodology. Makes it difficult to scale appropriately
What problems is the product solving and how is that benefiting you?
It helps us with organization and collaboration immensely.
Recommendations to others considering the product:
Could be cost prohibitive for a mid-size company
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