Jira Service Management
AtlassianExternal reviews
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Good tool, hard to learn
What do you like best about the product?
It helps to keep all of the code changes organized by iasue. Searching for these changes can be very dynamic.
What do you dislike about the product?
Searches are difficult to use, as there is a whole new set of commands that can be used, and the manual to learn search is lengthy.
What problems is the product solving and how is that benefiting you?
It helps to provide a way for all of the code changes to be committed and stored without fear of accidentally overwriting previously committed changes.
Kira review
What do you like best about the product?
Organized my tasks, and others are alike to see task status
What do you dislike about the product?
Somthimes information overload. Side navigation bar has icons that are sometime not understandable.
What problems is the product solving and how is that benefiting you?
Organizing tasks into sprints.
Jira
What do you like best about the product?
The ability to track open issues at resolution level, ability to view historical issues for future training.
What do you dislike about the product?
Learning curve for people who don't receive an official training...
What problems is the product solving and how is that benefiting you?
Jira helps the clients open issues or file complaints with the reporting solution and helps to allocate this issues to the corresponding department for faster resolution and efficiency
Issue Tracking for Robotics Project
What do you like best about the product?
I liked the ability to track multiple issues with the ability to rank and score each issue and task.
What do you dislike about the product?
I dislike the inability to push reminders for issues that are outstanding, or setting an SLA on the issues.
What problems is the product solving and how is that benefiting you?
We had a robotics project that included a platform implementation and a mobile app development. For the Mobile app development, we were able to list out the tasks and then respond with bugs in the software. It was great being able to use it as an issue tracking system in that manner. The second instance that we used was used as a Help Desk. In that manner, while the transparency of the work was visible, it was not a very effective help desk tool.
Recommendations to others considering the product:
It is a good product. I would recommend that when you are implementing this product that you consider what you are using it for. There are a number of differences between a help desk tool and an issue tracking tool. JIRA does a great job for issue tracking, but I would not recommend it for help desk or customer care
easy to use, all in one solution
What do you like best about the product?
Jira has done a lot of work making project tracking transparent and easy to use. it has really cut down on our meeting time and confusion since everything is stored in one place.
What do you dislike about the product?
still has some limitations, we have not been able to successfully link our test cases to each ticket. I think Atlassian is coming out with a test case repository that might be more successful than what we use.
What problems is the product solving and how is that benefiting you?
When an issue is reported you can be sure it goes into the correct queue, you can track how long it has been in the queue before being worked on, you can easily see how much of your time is being tied up on the same issue.
JIRA is a good change management tool
What do you like best about the product?
JIRA is a good change management tool, Easy to Assign Tasks. holds whole history of ticket.
Reports are very useful
Reports are very useful
What do you dislike about the product?
Integration of other systems with JIRA is little tough. if any other ticketing system is used for version control to integrate bothis a tough task
What problems is the product solving and how is that benefiting you?
We do our ticketing and bug tracking in JIRA
Recommendations to others considering the product:
NA
JIRA Service desk review
What do you like best about the product?
Very easy to use and no training required either. Integrations possible with other systems easily and email notifications. Can check log and complete history in case someone changes the comments. Completely recommend.
What do you dislike about the product?
Too many emails. If you are a watcher, you get email for every change. Option to choose when to get a email would be useful.
What problems is the product solving and how is that benefiting you?
We use it as our primary ticket management service for all our requests coming through. We integrate it with our HR system to track all the migrations.
good webpage
What do you like best about the product?
JIRA provides a great one stop shop to see everything, they make your dashboard easy to use and setup. I am able to search for issues and even set up filters.
What do you dislike about the product?
The sear bar disappears as you scroll down.
What problems is the product solving and how is that benefiting you?
easy for coworkers to log in so we can all be on the same page.
Best issue tracking tool
What do you like best about the product?
This is the best issue/ticket tracking tool I have ever used. Very friendly to use.
What do you dislike about the product?
There are nothing to dislike as all functions are really useful
What problems is the product solving and how is that benefiting you?
Issue tracking
Great tool!
What do you like best about the product?
JIRA is easy to tailor to needs to business
What do you dislike about the product?
Not easy to companies with outsourced IT dept.
What problems is the product solving and how is that benefiting you?
quicker IT solutions.
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