Jira Service Management
AtlassianExternal reviews
933 reviews
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Jira is too complicated
What do you like best about the product?
I like the user interface for Jira but that is it. The sidebar and top navigations are nice and things are pretty clean.
What do you dislike about the product?
Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you can delete easily and other things you can not.
What problems is the product solving and how is that benefiting you?
Software development Life Cycle
Recommendations to others considering the product:
Please make the out of the box application easy and simple.
Jira for tracking testing efforts for EHR go live
What do you like best about the product?
Jira has been a great addition to our EHR go live to assist in tracking testing efforts. If used correctly , it really has quite a bit if functionality, from creating multiple different projects with different options, and offering many different ways to display data.
What do you dislike about the product?
Not being able to attach/link test scripts In Excel to the website.
What problems is the product solving and how is that benefiting you?
Solving ways to efficiently track testing efforts for a major electronic record go live at a large healthcare organization.
JIRA Review
What do you like best about the product?
Tracking of Work in JIRA
Sprint planning
Sprint planning
What do you dislike about the product?
None that i can think about. It currently meets all our desired requirements.
What problems is the product solving and how is that benefiting you?
Work Assignment, Tracking
it works
What do you like best about the product?
easy to see service requests and updates.
What do you dislike about the product?
software sometimes buggy. you don't get notifications as expected when following certain work flows.
What problems is the product solving and how is that benefiting you?
keeping track of problems and task management.
Jira review
What do you like best about the product?
Jura is goid for management of peoject life cycle and task assignment
What do you dislike about the product?
Initally had difficulty in understanding and usage
What problems is the product solving and how is that benefiting you?
Project management, managing tasks, bug etc
Jire is ok at best
What do you like best about the product?
Jira I an overcomplicated CS software with many features most CSR's don't want or need.
What do you dislike about the product?
Overly complex, it has way too many feature that your average customer service representative does not need or want
What problems is the product solving and how is that benefiting you?
Answer problems, concerns and requests
Ticket Management
What do you like best about the product?
Tickets Monitoring and looking at the details of ticket
What do you dislike about the product?
The documentation is not arranged correctly. too many e-mails etc.
What problems is the product solving and how is that benefiting you?
Tickets for Production support.
Jira Ticketing tool
What do you like best about the product?
Since 1 year I was using JIRA, it's a good tool for raising issues and collating all the information and the status of the issues.
What do you dislike about the product?
log time needs to be improve, it's better to log automatically and better to include more features
What problems is the product solving and how is that benefiting you?
We are using daily Jira for daily tasks and issues to resolve.
Recommendations to others considering the product:
Use Jira for issues and changes
Test engineer
What do you like best about the product?
It's very user friendly and I can connect test cases and user stories here
What do you dislike about the product?
It should not be slowing deleting and if allowing internet should only based on permissions
What problems is the product solving and how is that benefiting you?
Reports generation
Recommendations to others considering the product:
Very helpful
Atlassian Jira
What do you like best about the product?
Project based issue tracking, collaboration
What do you dislike about the product?
Cumbersome and difficult to navigate, lackluster search
What problems is the product solving and how is that benefiting you?
Issue management
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