Jira Service Management
AtlassianExternal reviews
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Excellent tool for planning and bug tracking
What do you like best about the product?
The best part of JIRA is estimation and logging of hours by users. This way at the end of project we can accurate track hours and can improve on it.
What do you dislike about the product?
The UI can be improved a bit and can be migrated to latest standards
What problems is the product solving and how is that benefiting you?
-Planning
-Project Management
-Project execution
-Bug tracking
-UAT issues
-Closure
-Project Management
-Project execution
-Bug tracking
-UAT issues
-Closure
Recommendations to others considering the product:
Yes. Recommend
It is good tool to track stories, agile method
What do you like best about the product?
I like stories and test management and agile methodologies. We do our daily scrum with help of jira
What do you dislike about the product?
No workflow, missing integration with outlook
What problems is the product solving and how is that benefiting you?
Agile methodologies
Great for the Professional Programmer
What do you like best about the product?
I like the detail and the way you can break each issue into smaller "sub-issues" . The granularity of JIRA was fantastic. Also how it tied into subversion and you could track time right from GIT
What do you dislike about the product?
It can be a bit overwhelming at first. but the curve drops off pretty quickly
What problems is the product solving and how is that benefiting you?
We use it for internal IT programming bug tracking. Our testers used this platform to track bugs and then assign them to developers.
Recommendations to others considering the product:
Just pull the trigger, your developers will probably fall in love with it.
Excellent Bug tracking tool
What do you like best about the product?
after using bugzilla and some inhouse tools using Jira for bug tracking is a feature rich experience.
What do you dislike about the product?
People will keep asking for more difficult schemas :)
What problems is the product solving and how is that benefiting you?
No maintenance of in-house tools, good support from Atlassian, it can integrate easily with perforce, git etc
JIRA Service Desk is not a PM tool, it's much more
What do you like best about the product?
Ticket Management robust feature allows you to create a request , which is then worked on by your internal dev team. Requests can come from an email or an electronic form submitted through the customer portal. Every issue in Jira Service Desk has a lifecycle with simple statuses with with easy workflows for the end user.
What do you dislike about the product?
Not so mature in terms of reporting, automatic queue, and measuring KPIs related to work efficiency , etc.
What problems is the product solving and how is that benefiting you?
Great overview of open tasks with our dev teams. Extremely helpful to keep track of sprints with very little training needed.
Recommendations to others considering the product:
Improving project /issues reporting
JIRA Service Desk Review
What do you like best about the product?
JIRA Service Desk is very easy integrate and helps us solve issues faster.
What do you dislike about the product?
Lacks the desired social media presence.
What problems is the product solving and how is that benefiting you?
Helps us collaborate and solve difficult help desk tickets.
Recommendations to others considering the product:
This product if very affordable. I would highly recommend it.
Best Application status tracking system.
What do you like best about the product?
There would be nothing that any one will not like about this application.
What do you dislike about the product?
There would be nothing that any one will not like about this application.
What problems is the product solving and how is that benefiting you?
We use this to track our application status and also defects that are created by the business users and quality analysts.
Issue tracker and custom workflow
What do you like best about the product?
Dashboard can be customize to individual team and role. It supports a great number of gadgets which can be added to the dashboard. Queries or filters can be customize and more flexible unlike widgets in Service Now. Workflow and rules can be automated to automatically transition issues based on action.
What do you dislike about the product?
Some gadgets are built by third party and may reach end of lifecycle support. Therefore, upgrading JIRA to the next release might loose some of your favorite plugin making the upgrade process more complicated i.e. migrate to another gadget, purchase support license (increase cost), rebuild widget and dashboard. If the email notification scheme not setup properly, user might get spam with emails if they are not able to manage their inbox properly and might miss critical updates and mentions.
What problems is the product solving and how is that benefiting you?
We are using JIRA for incident management, change management, time tracking and software development.
Jira : A versatile Ops and Progrject management
What do you like best about the product?
Jira is simple to use and very configurable. This means a team of 2 persons to team of 1000 can use it for their service, operation or project management. Its fast, easy to use and intuitive yet powerful with lots of in build reporting and custom plugins
What do you dislike about the product?
Because its a versatile tool, It may be difficult for smaller teams to fully utilize its potential. Also the rules may be configurable but not out of the box
What problems is the product solving and how is that benefiting you?
Incident and Problem management to Requirement to QA. Using this whole development and operation picture can be shown in one dashboard
Service Desk integration with JIRA Software
What do you like best about the product?
Ability for everyone in IT to use the same software for tracking tickets. Easily assign issues/tickets to other team members when needed.
What do you dislike about the product?
Have to create sub task to involve multiple teams
What problems is the product solving and how is that benefiting you?
Have a single software for all IT and end users to interact with.
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