Jira Service Management
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933 reviews
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Jira is great for developers
What do you like best about the product?
I like the ability to track tickets in Jira, code branches in jira and defects.
What do you dislike about the product?
It is not a great tools for BA's and QA's. The search functionality is limited and does not work well with employees that have left the company. It is also bad that when a ticket has been removed it still shows up on your queue
What problems is the product solving and how is that benefiting you?
As a Business Analyst, I have to write my Business Requirements in terms of User stories and do QA and UAT testing.
Recommendations to others considering the product:
You need the ability to search for tickets using an Inactive user. When people leave, it is too difficult to find their tickets as they are no longer a user listed in the drop down.
Great tool for tracking progress
What do you like best about the product?
Allows global teams to work and track projects and tasks
Ability to reference other users and paste pictures in comments
Ability to reference other users and paste pictures in comments
What do you dislike about the product?
Creating dashboards is not very straightforward
What problems is the product solving and how is that benefiting you?
Task sponsor and management can easily keep track of large linked projects and discuss any issues using the comments section.
JIRA is the best Service desk an d project management suit
What do you like best about the product?
Its flexibility to suit a lot of requirements and businesses and workflows. Its simple easy to use and benefits it provides for status tracking and completion of tasks even inter-team communication and delegation are possible using JIRA.
We often use this to call out various dependencies between different teams
We often use this to call out various dependencies between different teams
What do you dislike about the product?
It can get a little intimidating for the first time user, I think mainly for those who have tracked things on excel sheets before.
What problems is the product solving and how is that benefiting you?
We are doing inter team dependency management and tracking
Task management and delegation
Tracking of various tasks and their status
Expected delivery times and doing release planning
Task management and delegation
Tracking of various tasks and their status
Expected delivery times and doing release planning
Recommendations to others considering the product:
Highly recommended. Do not get put of by initial pain of using a complex tool.
JIRA
What do you like best about the product?
We use Jira to track tickets and release in a Sprint process
What do you dislike about the product?
Nothing major and Not much that i dislike about Jira.
What problems is the product solving and how is that benefiting you?
Sprint process
Great software to manage and track tickets
What do you like best about the product?
Easy to input and track tickets. Easy to build up a knowledge base
What do you dislike about the product?
Cloud version has had some stability problems
What problems is the product solving and how is that benefiting you?
Software development
Great way to track IT issues
What do you like best about the product?
It was great to see the timeline and who was working on the IT request. Very easy to submit tickets
What do you dislike about the product?
Trouble to followup on requests, before it was assigned. IE. forgot to include information into the ticket.
What problems is the product solving and how is that benefiting you?
IT
usefull service for QA teams
What do you like best about the product?
I like collaboration features. Easy of use. You can setup your workflow.
What do you dislike about the product?
Nothing. You can setup Jira however you want.
What problems is the product solving and how is that benefiting you?
Collaboration between different teams
Great Tool
What do you like best about the product?
I really enjoy the ability to drag and drop documents, the ability to tag others in comments, when comments tag your name an email is sent, and the ability to organize in a "Kanbon-like" format. I also really enjoy the feature where you can tag a JIRA item to a similar JIRA item.
What do you dislike about the product?
I dislike how there's not a way to easily view or compile various projects in various stages in a more visual way (trend lines, bar graphs, etc.) to compare and see progress. I also dislike how the backlog can easily becoming not manageable. I think it might be useful to have feature that indicates how long something has been in a backlog.
What problems is the product solving and how is that benefiting you?
There are multiple business problems we are solving with JIRA Service Desk. It has helped with having one area where tickets are stored as well as documentation and project updates. It eliminates clutter due to emails and helps with working in a quicker and more level way while on a non co-located team.
Recommendations to others considering the product:
Creating a process for how everybody is to use JIRA up front would help with overall efficiency. Some people may favor certain features and others might also not be as thorough. Therefore by having fields that are required would help JIRA be fully optimized for project work.
Jira Service Desk
What do you like best about the product?
Very easy to set up multiple service desks withing a company.
What do you dislike about the product?
Need to make sure the users have permisions. For e.g. I can tag a user with @ and send a response. That user will never get an email if he is does not have permission to the service desk and I am not warned that the person does not have permission
What problems is the product solving and how is that benefiting you?
Set up service desks for multiple departments
Recommendations to others considering the product:
Definitely recommend, very easy to use and set up
Highly efficient Ticket system for DevOps when operating on Agile Mehothodology
What do you like best about the product?
Integration with other JIRA software and Altassian products like Confluence,
Helps IT and Dev teams to seamlessly communicate
Helps IT and Dev teams to seamlessly communicate
What do you dislike about the product?
Had to link to Confluence every time to document.
Ticket can be created only online.
Ticket can be created only online.
What problems is the product solving and how is that benefiting you?
DevOps with Dev Team, Incident Management
Recommendations to others considering the product:
When using other Atlassian products, its best to integrate JIRA service desk.
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