Jira Service Management
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Great tracking tool
What do you like best about the product?
Jira Service Desk is an awesome software development issue tracking tool to keep track of the software bugs, features, user stories etc. It's got a user friendly platform.
What do you dislike about the product?
It needs some improvements on the voting system.
What problems is the product solving and how is that benefiting you?
The business problmes resolved are for software development .
Excellent tracking tool
What do you like best about the product?
The best thing with Jira is the versatility, I can create change management and scrum workflows in the same app
What do you dislike about the product?
Sometimes it is complex to use, especially by people who doesn't get what is is capable of.
What problems is the product solving and how is that benefiting you?
The primary purpose is to coordinate the work of engineers across 10 time zones.
Good PM Software
What do you like best about the product?
Easy to set up Jira covers all the basics you need for project management.
What do you dislike about the product?
Only has more basic PM functions. Not as good for waterfall methodology, yet...
What problems is the product solving and how is that benefiting you?
Implementing an e-commerce solution.
Excellent servicing/reporting tool
What do you like best about the product?
Our organization uses JIRA for sprint activity tracking.
It is an excellent tool for reporting during weekly sprints.
It is an excellent tool for reporting during weekly sprints.
What do you dislike about the product?
Navigation a little challenging at first but one can get used to it.
What problems is the product solving and how is that benefiting you?
Transparency in reporting, status updates, weekly sprint tracking, backlog refinement,
Recommendations to others considering the product:
Don't get overwhelmed.
Atlassian is doing something right here.
Atlassian is doing something right here.
Jira - SCRUP made compplicated
What do you like best about the product?
It is a great to measure productivity and manage projects if you know how to use it.
What do you dislike about the product?
There is a huge ramp up. User needs a lot of time to get used to its vigorous and robust feature set.
What problems is the product solving and how is that benefiting you?
Agile development, project management, productivity charts. Once trained on JIRA teams will find value in the analytics it provides. Its an especially good tool for project managers and large teams.
Jira review
What do you like best about the product?
Jira is a great way for my company to manage projects.
What do you dislike about the product?
the UI can allowing access and groups in AD is a bit clunky. It is very easy to get an email address blacklisted on Jira's end.
What problems is the product solving and how is that benefiting you?
Project management
Very efficient for ticketing
What do you like best about the product?
JIRA has a very robust and customizable workflow. Workflow can be designed graphically.
What do you dislike about the product?
JIRA is very hard to set up initially. Deviation from default configuration will lead to mess ups.
What problems is the product solving and how is that benefiting you?
Release management and reporting has been important features solved by JIRA
Jira
What do you like best about the product?
It is a fairly robust solution to managing lots of tasks
What do you dislike about the product?
Can be confusing the more boards you have and can be difficult to figure out how to do certain things
What problems is the product solving and how is that benefiting you?
Managing lots of tasks to be completed and agile process tracking
Recommendations to others considering the product:
Depending on your implementation it can be complex and robust with all that you require or extremely simple.
Good for basic support
What do you like best about the product?
Service Desk is good for managing queues of requests and I really like the knowledge base integration for quickly and easily responding to requestors with information that answers there questions or lets them know how to resolve their problem on their own.
What do you dislike about the product?
Moving issues between Service Desk and Jira projects doesn't always work as expected. With the current implementation at our company I can't move issues to a different service desk if someone logs their issue on the wrong one.
What problems is the product solving and how is that benefiting you?
It has eliminated email requests and makes it clearer the status of requests.
Easy to use and very user friendly
What do you like best about the product?
I like how it links tickets together in different projects. It will also link inside comments or descriptions making moving between tickets very easily. I also like that it supports special formatting to give clean looks. Having the ability to add bullet points and bold text along with increasing font size is very appreciated.
What do you dislike about the product?
Not a fan of the all the emails received. I had to create an email folder as there are turns of emails that can get sent throughout the week. I know I can untag myself and unwatch - but it gives daily reminders for items you are assigned to and really seems pointless. Following meetings, I know what items are in my court and my responsibility to move forward.
What problems is the product solving and how is that benefiting you?
It tracks everything. From new features, to stories, to defects and everything else. It allows all tickets to be inside one system.
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