Jira Service Management
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Great way of tracking issues for Agile-development environments
What do you like best about the product?
Easy to use and to set up. Permissions are role based and each person can have different roles in different projects. The tasks are also easy to setup on the user end.
What do you dislike about the product?
Reports are hard to understand without knowing the type beforehand. For critical-issues, there are no alerts to let the user know that their tasks is due or near due.
What problems is the product solving and how is that benefiting you?
We are mainly solving the issue of not tracking history of development. Sometimes duplicate issues showed up and we did not know that it was already solved, having everything tracked is a great way of saving time. Other benefits that are appreciated but was overlooked in the beginning was seeing the amount of work engineers are actually putting in. Before we did not know that some of the engineers would spend hours on a project even though they looked like they were always done with their work.
Recommendations to others considering the product:
Highly recommended for Agile environment. Scrum implementation is built in but for non-scrum users, there are also boards where they can simply post issues and developers/engineers can work on those at their leisure rather than a formalized scrum meeting.
One of the best help desk solutions on the marketplace!
What do you like best about the product?
JIRA Service Desk is a straightforward software solution that helps teams in terms of tracking issues such as software bugs and the pathway in resolving them. It's not the best looking tool in terms of user interface.
What do you dislike about the product?
Beginners will struggle with finding their way around at first. Technically adept users will have a much easier time navigating their way around in using and interacting with this software.
What problems is the product solving and how is that benefiting you?
It's great for helpdesk solution support especially when there are multiple stakeholders involved. If there are multiple clients, each client can be assigned a user ID and all instances and issues within their environment can be tracked and resolved independently of the rest.
Recommendations to others considering the product:
It's backed by Atlassian which offers a robust set of updates, innovations, and support.
Excellent Project Management
What do you like best about the product?
I love how Jira organizes projects and integrates with Salesforce.
What do you dislike about the product?
Nothing yet. Thanks for a great product!
What problems is the product solving and how is that benefiting you?
Jira keeps projects organized and allows teams to collaborate with real-time comments and data.
One of the top workflow sulotions out there
What do you like best about the product?
I like the way that I am able to customize the tool to my needs, currently handling specific type of issues that I am able to tag, create queries, provide updates and combine with some of the other tools that we have in placed. This has been very effective in the handling of cases for the company.
What do you dislike about the product?
The handling of a large database of users has shown some issues, specially when providing access to different domains that are not particularly interconnected.
What problems is the product solving and how is that benefiting you?
In a large consumer company that provide a sofrware solution, some of the problems that can arise with multiple servers, thousands of clients, Jira provides a valuable tool in the handling of internal cases that come from some of these large companies that we have as consumers.
This provides a windows to all of our employees, front line support, tech support, developer & engineers to report and track of the issues we encountered.
This provides a windows to all of our employees, front line support, tech support, developer & engineers to report and track of the issues we encountered.
Recommendations to others considering the product:
Each use that you do for the application is going to be unique to your necessities, however the core use is going to be standard. The fact that you will have freedom to use the company API's will make it unique and give you the freedom to customize to your needs.
One of the best tools for service management
What do you like best about the product?
I like the ease of use. How it integrates with other Atlassian products like JIRA, bitbucket, Hipchat, etc. It makes it simple to see the flow of events regarding a ticket. How it originated, how it was worked upon and how it was resolved
What do you dislike about the product?
Nothing really. It's difficult to not like Atlassian products. They just make it so easy to work with their products
What problems is the product solving and how is that benefiting you?
We're managing service desk solutions for our customers where tickets can be created either manually or automatically and then assigned to the on-shift personnel easily.
Recommendations to others considering the product:
Just keep up the good work and keep on adding value-added features and integration with other services. The pricing could be decreased to appeal more customers I think.
JIRA Service Desk is awesome for building nice product.
What do you like best about the product?
It provides awesome features for bug tracking and building the awesome product. Awesome development api provided in JIRA for third party integration.
What do you dislike about the product?
I did not found any dislikes for JIRA, but yes they should increase their downtime which happens to me sometimes.
What problems is the product solving and how is that benefiting you?
Software development
Recommendations to others considering the product:
I will be recommended to you use JIRA for your software development, If you really want to build awesome product.
ba
What do you like best about the product?
it is easy to use software and use it on a daily base
What do you dislike about the product?
there is nothing to dislike about service desk
What problems is the product solving and how is that benefiting you?
using it for all the request like bug fixes, enactments. it is a very helpful as it solves a lot of emails going back and forth.
Recommendations to others considering the product:
its a good software
The tool seems fine but unstable when accessing from outside the company's VPN
What do you like best about the product?
The flexibility of quickly finding what I need to see.
What do you dislike about the product?
How unstable it gets when I'm using it from outside the company's VPN. In my case the company only allows to access it when inside the company's network, but since consultants like me are constantly outside on the field, they created a way of making it available externally but it's very unstable. Not sure where this limitation is on this case.
What problems is the product solving and how is that benefiting you?
Being able to easily see how is involved in issues and proposing solutions.
A trustworthy and complete package for project management
What do you like best about the product?
JIRA Service Desk is a hosted service desk platform developed by Atlassian.JIRA service desk is primarily deployed as a software development issue tracking tool by many software companies and has proven to be effective in identifying and tracking software bugs and their location
What do you dislike about the product?
I couldn't spot anything bad with this tool. But I did realize that it can be twice as powerful when collaborating with an analytic tool for performance stats and productivity reports for each member of the team
What problems is the product solving and how is that benefiting you?
We've fully adopted Agile within our project. The tool did a spectacular job in in pointing us to such direction. Its workflow functionality allows us to involve individuals in terms of phases and per need.
Recommendations to others considering the product:
No recomondations
Customer Friendly and Intuitive
What do you like best about the product?
JIRA is intuitive and flexible and thats why I love using it. JIRA makes it incredibly easy to stand-up your environment without a lot of overhead and the complexities of some of their competitors. It has a lot of built-in functionality.
What do you dislike about the product?
A consequence of the intuitive and easy to use front end is that in some cases you get more than you need. Additionally the administration can become overwhelming in a large enterprise if you don't have standardized processes. The number notifications can sometimes be a bit much, too many emails from the system often leads to customers ignoring them
What problems is the product solving and how is that benefiting you?
JIRA has been implemented to allow our customers to submit and track requests. It far surpasses managing a mailbox as we had done in the past. It allows us to grab metrics and keeps us accountable to our customers. It has allowed customers to see the updates without having to follow-up with a trail of untracked emails.
Recommendations to others considering the product:
Its worth the ROI for time savings alone
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