Jira Service Management
AtlassianExternal reviews
933 reviews
from
and
External reviews are not included in the AWS star rating for the product.
JIRA Service Desk
What do you like best about the product?
We are able to have a service desk for each team, that allows feature submissions and product bugs to be raised. I love that it acts as a ticket history, keeping everything neatly filed away for a rainy day.
What do you dislike about the product?
I would say that like most of JIRA, it isn't the most visually appealing. While things are customizable to an extent, it certainly doesn't match the rest of our companies internal tooling from a visual standpoint. That can make switching over to it a bit painful on the eyes.
What problems is the product solving and how is that benefiting you?
Being able to keep a running record of service tickets, project management, and an outlet for feedback.
Recommendations to others considering the product:
If you need a running record of ticketing I think that JIRA Service Desk could be a solid option.
Good ticketing system
What do you like best about the product?
I use JIRA primarily for submitting tickets. It is effective and does the job well.
What do you dislike about the product?
In the manner in which I use JIRA, I do not have any complaints.
What problems is the product solving and how is that benefiting you?
JIRA makes ticket tracking and resolution simple.
I use JIRA for Business Analysis. The whole IT team work with JIRA application.
What do you like best about the product?
Makes project, assign the task and deadlines easier.
What do you dislike about the product?
Right now in my present company we use limited JIRA as we have few licenses.
What problems is the product solving and how is that benefiting you?
Project Management
Business Analysis
QA
Business Analysis
QA
Recommendations to others considering the product:
It’s good application.
JIra Help Desk
What do you like best about the product?
Keep informed about issues that occur for employees in multiple offices
What do you dislike about the product?
Not enough information with initial notice. And too many follow up comments on tickets not assignedd to me.
What problems is the product solving and how is that benefiting you?
Employee support
Simply collaborative jira service desk
What do you like best about the product?
Modern, affordable, easy and flexible in technical terms, automated to good extent, good platform to fix incidents.
What do you dislike about the product?
Customer service and incidents templates needs to be more user friendly.
What problems is the product solving and how is that benefiting you?
Raising technical incidents as tickets and for change management.
Recommendations to others considering the product:
NA
Solid product for our ticketing and project management
What do you like best about the product?
We are using JIRA as our primary internal ticketing system and project tracker. It's been very solid and has been wonderful for keeping my team and I on track for issue resolution and project completion. The chaos has been kept to a minimum.
What do you dislike about the product?
The configuration portion can be a bit tedious. Auto Session Timeout is frustrating.
What problems is the product solving and how is that benefiting you?
We've been able to hit SLA's better having this product as our tool. Keeping our team organized with this software has even improved productivity.
Jira Service Desk
What do you like best about the product?
I love the email alert feature, every time I get a ticket it's being properly filtered in my different buckets, saving me hours of hard work. An email is sent as soon as the filtering is done, which is very useful. This ticketing system is highly customizable and has lots of features and cool ad-dons..
What do you dislike about the product?
I don't have anything negative to say about this ticketing system, in my opinion it doesn't have any flaws!
What problems is the product solving and how is that benefiting you?
This ticketing system is saving me hours of hard work. All my tickets are properly filtered, which allows me to concentrate on the important thing: solving problems!
Recommendations to others considering the product:
This is currently the best ticketing system on the market hands down! Do your company a favor and switch over to Jira service desk!
Jira integration for dev-ops issue resolution
What do you like best about the product?
Clean integration with other Atlassian products, makes it very easy to report, investigate and fix issues with complete transparency. Nice interface - easy to see what's going ones (some service desk software I've used in the past feels very cluttered). ITIL-ready templates available to make life easy! Flexible pricing model based on agents required.
What do you dislike about the product?
Almost too many customisation options - admin can be complicated as there is a lot to work through. Difficult to add own branding though.
Company scale causes issues too - we are a large organisation and found issues with scaling up so have moved our main ticketing to a different system (not ideal in my view!!)
Company scale causes issues too - we are a large organisation and found issues with scaling up so have moved our main ticketing to a different system (not ideal in my view!!)
What problems is the product solving and how is that benefiting you?
Full integration of Atlassian services means there is a single suite from ticket to deployment. A nice end to end process. We only trialled it for dev-ops integration but I can see how the full customer resolution package would work well too.
Recommendations to others considering the product:
Do the trial first. See the end to end capabilities and make sure it's the right fit for your company, users and the other products you need to integrate with
Simple and feature rich interface
What do you like best about the product?
I like how flexible the platform is to fit almost any service request need.
What do you dislike about the product?
It can sometimes be hard to search for the proper request category or subcategory when there are many with almost identical keywords.
What problems is the product solving and how is that benefiting you?
It's been used across our organization to fulfill numerous purposes such as ticket tracking for bug reports, change or add requests, incident reports and others. Time savings and better volume tracking are recognized benefits.
Using Jira since 2015
What do you like best about the product?
Taking the history of each and everything in the ticket is the lifesaver feature. :)
What do you dislike about the product?
Sometimes I am reading a story and selecting the text where I reach - enable the edit mode.
What problems is the product solving and how is that benefiting you?
For tracking user stories, tasks, bugs etc.
Recommendations to others considering the product:
I highly recommend JIRA to software compenies.
showing 651 - 660