Jira Service Management
AtlassianExternal reviews
933 reviews
from
and
External reviews are not included in the AWS star rating for the product.
JIRA Service Desk
What do you like best about the product?
More or less a straightforward portal for CS. Integrates easily with Jira
What do you dislike about the product?
Nothing really jumps out at me. Maybe more out of the box features.
What problems is the product solving and how is that benefiting you?
Allowing customers to help themselves. Less manual time spent working with customers when they can find the solution themselves.
Nice UI
What do you like best about the product?
We used JIRA across many teams. It is very easy to use. The UI is intuitive.
What do you dislike about the product?
It is hard to track all the status of the bugs in a general view.
What problems is the product solving and how is that benefiting you?
Bug tracking
JIRA service desk
What do you like best about the product?
Tracking issues with team collabration all at one place .
What do you dislike about the product?
Customization available for end user are little less .
A manager or team lead should have access to create his own metrics and attributes to dig more into issue .
A manager or team lead should have access to create his own metrics and attributes to dig more into issue .
What problems is the product solving and how is that benefiting you?
track issues and effort spent . There by finding root cause and loop holes with in area of work .
Recommendations to others considering the product:
Customization should be a power to end user . things like Defining more fields if I am owner of team should be there
I can't think of an opportunity to recommend JIRA to users that haven't already been exposed.
What do you like best about the product?
The portal is easy to use and navigate. I do like the user interface.
What do you dislike about the product?
It is nice that you can create your own analytic dashboard but there are still limitations on the reporting and it is sometimes difficult to monitor tasks and capacity through the tool
What problems is the product solving and how is that benefiting you?
Documentation and reporting, high-level project monitoring
A good way to track the tasks
What do you like best about the product?
Their kanban and ability to create sub tasks
What do you dislike about the product?
The community Jira does not effectively group the stories or pages divided between different project. It makes it difficult to search
What problems is the product solving and how is that benefiting you?
It helps track the open tasks and manage the backlog items. By creating a Jira we make sure that we don't forget any item.
Recommendations to others considering the product:
It is a great tool for tracking tasks and following KanBan while working.
JIRA agile tool for application development projects
What do you like best about the product?
limitless customization options and It does have out of the box settings that are simple.
What do you dislike about the product?
Too many features that takes lot of time to understand and then project mangers do not know the concepts and cause problems for developers.
What problems is the product solving and how is that benefiting you?
Great for Agile web development teams.
Recommendations to others considering the product:
Try using this tool for your next project and make sure to PMP folks participate in JIRA training sessions or it is going to be disaster.
a great integration platform for service desk
What do you like best about the product?
there are a lot of platforms for the service desk requirements but when it comes to jira service desk, it is very simple to use. It connects your customers with the development team of yours helping them to resolve issues more quickly and efficiently. You can track time taken to address a particular ticket from the time a customer made a service requests to its actual execution. The email notifications are great to both the customers and the team associated with it.
What do you dislike about the product?
There is not much knowledge base on the service desk in the community. The free trail is fully functional but a community support would be great. The integration of service desk with your web portal is sometimes tricky.
What problems is the product solving and how is that benefiting you?
The customers can get real time updates with the help of notification on the service request that they have made. The collaboration feature is nice as well. You can do automation of the tickets and conducts reviews based on the performance metrics. The Atlassian Confluence has a good knowledgebase on the service desk. There is a customer portal as well which helps the customers to keep track of their various requests. The service desk also integrated very nicely with other Atlassian products such as marketplace and hipchat.
Recommendations to others considering the product:
There should be a good knowledge base on the community. Also there should be more detailed documentation on the integration with a custom web portal. Sometimes it becomes difficult to get technical integration information which often results in data not getting displayed in third party websites.
Jira user
What do you like best about the product?
Almost all of it's project management features
What do you dislike about the product?
The organization in the dashboard could be better
What problems is the product solving and how is that benefiting you?
Project management
Recommendations to others considering the product:
Definitely use it for project management
A wealth of Options
What do you like best about the product?
It has so many options to enable easy control of projects and tasks
What do you dislike about the product?
Half of the options seem unimportant or not needed so seems cluttered
What problems is the product solving and how is that benefiting you?
IT related task tracking and ticket logging
Recommendations to others considering the product:
Do some initial training as the wealth of options can seem over whelming at first
Great service desk if you're in the Atlassian stack
What do you like best about the product?
Since we use JIRA for asset tracking & project management, it's great to be able to link issues with service desk tickets. When you use confluence, you can also link tickets to help desk articles and have them automatically populate in the portal as suggestions when submitting a ticket.
What do you dislike about the product?
It requires a lot of configuration to setup. There is no customizable URL for the user portal. This is geared towards JIRA experts.
What problems is the product solving and how is that benefiting you?
It is very inexpensive to use JIRA Service desk compared to other service desk offerings. Because it is incredibly customizable, we can get good reporting on issue types.
Recommendations to others considering the product:
Worth a look if you are using JIRA.
showing 631 - 640