Jira Service Management
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Great platform with lots of integrations
What do you like best about the product?
Provides integration's for all of the platforms that we use
What do you dislike about the product?
Routing configuration can be a little complicated depending on On-Call requirements
What problems is the product solving and how is that benefiting you?
IT Operations Alerting
Recommendations to others considering the product:
If you have questions definitely engage support. They have a lot of features, interpretations, & functionality and not all of it is self explanatory
Puts Mind at Ease
What do you like best about the product?
I am a business developer, not a traditional software engineer, and the most common complaint I hear with technologies used by the business is "Why were we not notified that this was down?!?"
It is a night and day difference to be able to tap into ops genie to build monitoring scripts and no longer have to worry about that day in day out!
It is a night and day difference to be able to tap into ops genie to build monitoring scripts and no longer have to worry about that day in day out!
What do you dislike about the product?
Lack of Customizability to notify certain individuals on a team rather than the whole team with out giving them a separate team account.
What problems is the product solving and how is that benefiting you?
Notifications for system downtime
Recommendations to others considering the product:
Very simple API to tap into and have basic alert monitoring
Experience has been great, very fast notifications and the app is very easy to work with.
What do you like best about the product?
The configuration options allow for maximum flexibility.
The application on android and iOS is very simple and fast to act with minimal touches.
The application on android and iOS is very simple and fast to act with minimal touches.
What do you dislike about the product?
Escalation policies, stakeholders and mass notifications/templates could be more clear.
What problems is the product solving and how is that benefiting you?
OpsGenie is our alerting platform for both our customer support resources and our operational team resources. Having switched from another leader in the industry we are happy and paying less than half.
Straightforward and efficient
What do you like best about the product?
Opsgenie offers an easy integration with plenty of platforms and services making it possible to get a direct update on anything happening around your business.
What do you dislike about the product?
It can be limited in someways depending on the integrations.
What problems is the product solving and how is that benefiting you?
Smooth incident management.
I love OpsGenie
What do you like best about the product?
I like that if you are not on call you don't receive alerts.
What do you dislike about the product?
There is nothing I dislike at the momemnt.
What problems is the product solving and how is that benefiting you?
We have multiple international groups that use OpsGenie. It makes thing really easy when we have to do an on-call handoff.
Recommendations to others considering the product:
Give OPSGenie a try you will not regret it.
A great paging app for the modern devops/sysadmin
What do you like best about the product?
There are a multitude of easy to use options, like the multiple schedules per team, different rotation cycles, easy integration with 3rd party monitoring and alerting platforms.
What do you dislike about the product?
There are slight issues with the Android app but the devs have assured us they are being worked on.
What problems is the product solving and how is that benefiting you?
We needed a way to stop alerting all the staff on every alerts and make sure to deliver alerts on time to the person on call.
We are now able to swap easily on-call shifts and sleep soundly knowing that IF and when opsgenie alerts us it's because our intervention is actually required.
We are now able to swap easily on-call shifts and sleep soundly knowing that IF and when opsgenie alerts us it's because our intervention is actually required.
OpsGenie is a great alerting and paging platform!
What do you like best about the product?
It just works! Also, the engineers worked with us very closely to get our integrations going very quickly.
What do you dislike about the product?
Some of the navigation is a bit difficult to figure out, but once you get used to it, there's no issue.
What problems is the product solving and how is that benefiting you?
We needed to replace pagerduty because they recently doubled their prices, and opsgenie had all the options we needed.
Recommendations to others considering the product:
OpsGenie is a great alerting and paging service. I would highly recommend it.
Opsgenie made us happy again
What do you like best about the product?
We are a company who is growing fast and our alerts system wasn't able to keep up. Opsgenie has a system that reasonably easy to implement and has made our department much happier with me.
What do you dislike about the product?
I say reasonably easy, but making it work with our specific needs took a lot of learning and creativity. In the end it works though
What problems is the product solving and how is that benefiting you?
We were able to implement on-call hours. For the past 5 years, I've been on-call
Best Tool for Incident Management and Alert Aggregation
What do you like best about the product?
Of all the tools we evaluated, OpsGenie is the most full-featured, while also having one of the best interfaces that I've seen. It supports all the integrations that we need plus some, and has a powerful API that we've used to write several custom integrations. The routing and policy rules are powerful yet easy to understand. And on top of all that, their Support Team has been stellar! They are super quick to answer, knowledgable, and make sure that our questions are resolved every time.
What do you dislike about the product?
I'd love to see a bit more in terms of alert aggregation, possibly a machine learning algorithm which identifies and groups together related alerts. Also, while their new Reports are awesome, there are still a few more report features we'd like to have -- especially surrounding Incidents.
What problems is the product solving and how is that benefiting you?
We are using OpsGenie for several reasons:
1. We can collect all alerts in one central location. Before, we were sending a lot of alerts to Slack, but some would also go to email. If we were trying to search through past alerts, it wasn't easy to know where to look. Now we just search in OpsGenie.
2. With all our alerts going to OpsGenie, we can now run reports and see a lot of useful metrics about our alerts.
3. We got a lot of noisy alerts. OpsGenie gives us ways to reduce the noise. In practice, we've seen up to 90% noise reduction with a few simple policies in place.
4. We needed a way to log Incidents and capture the information about them such as resolution time, how the Incident was resolved, etc. We can now do that with OpsGenie Incidents.
1. We can collect all alerts in one central location. Before, we were sending a lot of alerts to Slack, but some would also go to email. If we were trying to search through past alerts, it wasn't easy to know where to look. Now we just search in OpsGenie.
2. With all our alerts going to OpsGenie, we can now run reports and see a lot of useful metrics about our alerts.
3. We got a lot of noisy alerts. OpsGenie gives us ways to reduce the noise. In practice, we've seen up to 90% noise reduction with a few simple policies in place.
4. We needed a way to log Incidents and capture the information about them such as resolution time, how the Incident was resolved, etc. We can now do that with OpsGenie Incidents.
Recommendations to others considering the product:
OpsGenie is relatively new to the alerting world (compared to existing competitors), but they seem to be doing a lot of things right! We evaluated about a dozen other services before settling on OpsGenie. They were the best in terms of features AND price. Make sure you consider all of your alerting sources and see which service supports all of them. For us, only OpsGenie fully supported every alert source we had.
Rather have a Genie than a pager
What do you like best about the product?
The entire system is extremely flexible and easy to customize to our exact needs
What do you dislike about the product?
Some portions of the system are a little confusing on how they will behave when reading descriptions. Namely how escalations and repeat notifications will be handled. Having a KB article with some examples of the workflow might help.
What problems is the product solving and how is that benefiting you?
Notifications, escalations and on-call rotations with our various engineer teams. The biggest benefit is giving our staff the ability to customize where they receive their notifications. Some people want email and text, some only want app push, some want phone calls. Letting the staff choose has been amazing and takes that configuration burden off our system admins.
Recommendations to others considering the product:
Don't waste your time with other solutions.
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