Jira Service Management
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Fantastic Routing Options, Somewhat of a Learning Curve
What do you like best about the product?
Flexibility of data- I Can integrate OpsGenie bi-directionally with nearly every data source I manage.
What do you dislike about the product?
Having other Engineers making changes to workflows / rules / policies / escalations can be a bit cumbersome to understand at first- make sure your administrators have an in depth understanding of OpsGenie routing and have been involved in the build process.
What problems is the product solving and how is that benefiting you?
We've enriched our NOC / RMM notifications and validated that our team members are being held accountable.
Recommendations to others considering the product:
Do it! Have someone knowledgeable sit down and build your workflows, teams, escalations, etc...be prepared for some trial and error in your alerting logic- but most of all, do it! You won't be disappointed.
Excellent resource
What do you like best about the product?
Being able to find pertinent info in one place.
What do you dislike about the product?
There is nothing that comes to mind at this time.
What problems is the product solving and how is that benefiting you?
Oncall schedules/contact info.
Recommendations to others considering the product:
Great product
Pretty cool, but not perfect
What do you like best about the product?
Very configurable, clean interface, integrates with all the things
What do you dislike about the product?
Both mobile app and desktop interface aren't quite intuitive, no built-in way for open incidents to keep notifying,
What problems is the product solving and how is that benefiting you?
Alerting for server issues has become easier and more customizable regarding teams and on-calls
Great product
What do you like best about the product?
The ability to manage projects between teams across the country seamlessly.
What do you dislike about the product?
A little clunky in how it updates on every change made.
What problems is the product solving and how is that benefiting you?
Seamless project management tool.
Good and easy app to centralize monitoring
What do you like best about the product?
We have lot of monitoring applications around all our environments (different domains, apps, O.S., Databases) and we are able to receive and handle alerts/warnings from all them with this app
What do you dislike about the product?
I cannot add notes very easily as I want from the cellphone, sometimes the add note doesn't appears
What problems is the product solving and how is that benefiting you?
We have lot of monitoring applications around all our environments (different domains, apps, O.S., Databases) and we are able to receive and handle alerts/warnings from all them with this app
Recommendations to others considering the product:
Very good and fast application, easy to use and to share information. We have lot of monitoring applications alerts going there and being fw to the right members.
Nice app.
What do you like best about the product?
Very easy to use and operate. Nice interface as well.
What do you dislike about the product?
Sometimes, it got stuck, may be that is network problem.
What problems is the product solving and how is that benefiting you?
NA
Recommendations to others considering the product:
NA
Highly recommended service for companies
What do you like best about the product?
I like how OpsGenie will alert you for a certain amount of time and will alert others in the group if OpsGenie didn't receive an acknowledgement for the original alert.
We have it set up to message the person on call - call the person - then call the manager on duty - then call the whole department.
We have it set up to message the person on call - call the person - then call the manager on duty - then call the whole department.
What do you dislike about the product?
I sometimes think the calendar on the web interface can be more user friendly but I personally don't have any major issues.
What problems is the product solving and how is that benefiting you?
Whenever we have a service go down, internet, a computer system, sever etc. OpsGenie notifies the IT department in a timely matter. The major benefit with OpsGenie compared to others is that when the oncall person does not reply to an alert. The service alerts others who are a part of the IT department, you as a admin user can determine the amount of time it takes to notify the others.
Jira
What do you like best about the product?
The integration with other Atlassian products
What do you dislike about the product?
It takes a little bit of time to get use to the product at first sight.
What problems is the product solving and how is that benefiting you?
we track our projects and task using it. we use water fall and scrum methods in the same software depending on the project.
Recommendations to others considering the product:
don't get slow down by the learning curve. it works really well using agile methodologies
Easy Integrations and Alert Management
What do you like best about the product?
OpsGenie's reliability has never been a concern. Alerts are timely and easy to manage.
What do you dislike about the product?
The mobile app continues to show it's age, has numerous UI logic and flow issues that make it cumbersome to navigate. Also... no landscape on iPad... why?
What problems is the product solving and how is that benefiting you?
We have thousands of alerts happening every week. The logic in OpsGenie really allows us to cut through the noise, and get only the most critical or actionable alerts directly to the engineer who can work the problem.
Recommendations to others considering the product:
Take the time to create teams and understand how escalations work with schedules. Things can get complex if you don't plan ahead.
Comphrensive, but perhaps not as user friendly as others
What do you like best about the product?
I like that JIRA is comprehensive in such a way that the service desk is actively integrated with the other modules, i.e. those that are used by the development team.
What do you dislike about the product?
Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.
What problems is the product solving and how is that benefiting you?
Mainly, a way for customers to report bugs or issues, then for communication across the customer success team and development teams to investigate and resolve issues. It definitely facilitates communication around single issues.
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