Jira Service Management
AtlassianExternal reviews
934 reviews
from
and
External reviews are not included in the AWS star rating for the product.
a great app, worth the $$
What do you like best about the product?
integration is AWESOME, it works with SCOM, Zenoss pingdom, you name it!
What do you dislike about the product?
nothing, this is a great product, does what it says, keeps us in step, manages contacting during outages, couldnt be happier, unless maybe it was free :)
What problems is the product solving and how is that benefiting you?
managing schedules for alerting, escalation, pager duty... less confusion about who is on call, how they can be contacted.
Recommendations to others considering the product:
just do it!
First year experience with OPSGenie
What do you like best about the product?
All the ways we have to notify on-call is just awesome !
We have a good number of integrations.
We have a good number of integrations.
What do you dislike about the product?
The shedules rotation does not fit with our needs. My engineer are something on vacations on need to adapt.
Then rotation are useless, but having a real planning (for example a per month view) should be great.
Then rotation are useless, but having a real planning (for example a per month view) should be great.
What problems is the product solving and how is that benefiting you?
We are able to reduce the false positive notifications and also route per teams the notifications.
Simple and effective
What do you like best about the product?
Because it's very simple to use, accomplished their objective very well
What do you dislike about the product?
The transitions in the alert screen sometimes has a delay
What problems is the product solving and how is that benefiting you?
I'm using OpsGenie to alert my team when exist the probability of a downtime of the 6th ecommerce site of the world
Recommendations to others considering the product:
Nothing
Great Service
What do you like best about the product?
The Mobile App and ease of use. OpsGenie allows us to operate an on-call schedule which is both fair and efficient. Our Techs love the ability to control the On-call behavior and silent the app when needed.
What do you dislike about the product?
Difficulty in setting up multiple schedules
What problems is the product solving and how is that benefiting you?
Managed Service Provider
Recommendations to others considering the product:
If you want ease of use and flexability, this is your product!
OnCall made less painful
What do you like best about the product?
The rules engine has been a huge benefit to us. It allows us to correlate data and alarm people on once specific criteria are met.
What do you dislike about the product?
Pricing for some of the advanced features is charged per head - that doesnt always made sense.
What problems is the product solving and how is that benefiting you?
We had people being woken up several nights per week - sometimes several times per night for issues that were not real as we didnt have ways to identify patterns or we couldnt leverage complex logic in our alerts. This costed us time, money and frustrated our employees.
Ops Genie Works Well
What do you like best about the product?
It does one thing, sending alerts to the right person, very well.
The app also is simple to use in high-stress situations. The notification behavior when receiving an alert has enough flexibility that I know I will not miss alerts.
The app also is simple to use in high-stress situations. The notification behavior when receiving an alert has enough flexibility that I know I will not miss alerts.
What do you dislike about the product?
I wish that I could make the phone alert ring a longer tone, or alert repeatedly until I acknowledge it. That's a minor gripe though.
What problems is the product solving and how is that benefiting you?
Setting up an initial on-call rotation to spread responsibility to responding to some cloud services outages.
Recommendations to others considering the product:
Compared to some other vendors, OpsGenie is focused on exactly one job. This has given us a lot of flexibility.
Good product and can't wait to see what it grows into.
What do you like best about the product?
With Ops Genie I like the versatility and the reliability that is available with the product. Being a company that has global support benefits very well to the many numbers and ticket lines that are available.
What do you dislike about the product?
I am not a fan of the setup that is required for some of the interfaces. Some aspects seem repetitive. Also at time the support time is shown to be a few minutes but can take hours to hear from a support team member even if it is a quick question or an easy issue to resolve.
What problems is the product solving and how is that benefiting you?
The problem that we are solving with Ops Genie is our previous on call service would always drop calls and the reliability was terrible. Along with not being able to easily change the schedule for our team with out having to pay extra. With Ops Genie we have found solutions to all of our previous issues and we also have found that we can use it to forward our service box into tickets for our various support teams.
Recommendations to others considering the product:
Continue to accept and develop features users request.
works well; confusing escalation flow
What do you like best about the product?
scheduling; UI; features; android app XXXXXXXXX
What do you dislike about the product?
Escalation flow is VERY confusing, and doesn't behave as expected. It is hard to describe in detail here.
What problems is the product solving and how is that benefiting you?
paging for 24/7 ops for customer facing web service and ios/android app
Excellent replacement for several other services
What do you like best about the product?
We eliminated several other services (PagerDuty, Alert Central, and some homebrew monitoring services) by integrating everything within OpsGenie. One of my favorite things about OpsGenie is how many integrations are available out-of-the-box, without requiring a bunch of research in order to perform integration. We also like the fact that it does phone integration, which we use for contacting on-call staff after hours, by forwarding a call queue to the special OpsGenie phone number. In addition, the mobile app for OpsGenie is one of the best alerting apps that I've personally used.
What do you dislike about the product?
There are some issues that we run into when performing searching in logs, though that has been getting better in recent versions.
What problems is the product solving and how is that benefiting you?
We use OpsGenie to handle alerting from a number of different services all at once, and the customization that is available within each integration ensures that we're only receiving alerts that we care about, and the system automatically ignores things that we don't need to see.
Recommendations to others considering the product:
Definitely use their Support, they've always been super helpful and almost always have an answer to our questions.
Monitoring made easy
What do you like best about the product?
Ease of use and lots of flexibility allow us to do anything we can imagine. Lots of integrations and support for webhook notifications are some of my favorite features.
What do you dislike about the product?
Nothing really... I like everything about the product. I dislike having to perform detailed planning in order to implement solutions.
What problems is the product solving and how is that benefiting you?
On call notification for critical issues via phone call, mobile app and email alerts give us a wide range of options for making sure high priority issues are handled in a timely manner.
Recommendations to others considering the product:
Use lots of integrations and consider your escalation groups carefully to make management easier.
showing 571 - 580