Jira Service Management
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Ops Genie is trustable
What do you like best about the product?
I
It's a service you can count on, always on time gives you the possibility to be able to relegate notifications to third parties. Furthermore, the interface is very user-friendly
It's a service you can count on, always on time gives you the possibility to be able to relegate notifications to third parties. Furthermore, the interface is very user-friendly
What do you dislike about the product?
sometimes despite the acknowledgement of the notifications, I still receive the call and if I do not answer, the calls continue
What problems is the product solving and how is that benefiting you?
we use the service for reminders of our maintenance which takes place every day at the same time. the benefits are certainly that if someone is not available for some extreme case, someone else can replace it even at the last moment
Changed the way we do Ops
What do you like best about the product?
The simplicity of setting up integrations and the analytical reports. The support desk is great as well, always get back to me very fast and resolve issues.
What do you dislike about the product?
Some issues with the apps, users are unable to allow OpsGenie to override do not disturb but i think this is more of an OS security issue. This seems to vary between Android versions and apple
What problems is the product solving and how is that benefiting you?
OpsGenie allows us to consolidate multiple infrastructure alerts in to one place and only alert the required on call engineer. Escalation policies are configured to alert additional engineers if and when required.
Recommendations to others considering the product:
Try out the free trial and make use of Support to get things setup the way you want.
Brilliant Application
What do you like best about the product?
Multiple escalation paths, allows good tractability of faults
What do you dislike about the product?
no quick way to swap on call weeks which would be a benefit.
What problems is the product solving and how is that benefiting you?
monitoring core network or any issues which arise
Recommendations to others considering the product:
Highly recommended
All-in-One monitoring system
What do you like best about the product?
I like the alert escalation process where in you can set thresholds before the alert will be escalated to user higher than you.
I also like the on-call calendar feature where in you can easily see who is currently on-call.
I also like the on-call calendar feature where in you can easily see who is currently on-call.
What do you dislike about the product?
Please add heatmap feature soon that way newbies can easily track where the outage is. That would be easier rather than reading the address itself
What problems is the product solving and how is that benefiting you?
proper monitoring system. Before the system that we have is just monitoring our devices via ping. Which is helpful but not that much compared when your monitoring system is polling SNMP. With Opsgenie, you can get SNMP and add 'ping only device" depending on your preference.
Recommendations to others considering the product:
na
On-Call Heroic Tool
What do you like best about the product?
The promptness with which it picks alerts and helps pick incidents which could be a potential threat with great ease. It is a multi utility on call tool with minimum complexity at use which makes the tool the best at what it is supposed to do.
What do you dislike about the product?
None encountered as if now. I dislike nothing in specific with regard to the prodct
What problems is the product solving and how is that benefiting you?
ops genie is a genie in its true sense. It is the perfect tool for Incident and problem management.
Recommendations to others considering the product:
Highly recommended
Opsgenie usage
What do you like best about the product?
It's very efficient in alerting our infra failures and provides great deal in maintaining redeundancy
What do you dislike about the product?
There is nothing specific to dialike but the look of the tool can be more creative
What problems is the product solving and how is that benefiting you?
Solving comples windows server alerts and fine tuning them,
Recommendations to others considering the product:
Highly recoemmended
The best monitoring system for me!
What do you like best about the product?
What I like about OpsGenie is their alert escalation notification process. With that you can set up notification to be escalated on each tier depending on your needs.
I also like their mobile app! It's so simple and user friendly!
I also like their mobile app! It's so simple and user friendly!
What do you dislike about the product?
Sometimes the in-app notification does not work, please work on this one. Sometimes I miss some alerts as the app don't notify me
What problems is the product solving and how is that benefiting you?
Proper handling of outages and proper distribution of alert types depending on which group should handle it
Recommendations to others considering the product:
Yes price is way cheaper than other monitoring system. It'll definitely suit your needs!
All you need for on-call
What do you like best about the product?
Intuitive interface and wide list of integrations and simple API, make this a joy to use. Configuring on call schedules and routing is a breeze, coupled with the simple yet very effective mobile app. You can also go beyond the basic functionality and set up complex rules to make alerting useful and not a noisy mess of false alarms. Price point is competitive and it’s certainly value for money.
What do you dislike about the product?
There is really nothing to dislike; more integrations maybe, but with the Email integration, almost anything can work with OpsGenie.
What problems is the product solving and how is that benefiting you?
Solving noisy and repeating alerts into useful info.
Making on call a joy feather than a chore.
Easily scheduling the on call team and making escalation an effortless event.
Making on call a joy feather than a chore.
Easily scheduling the on call team and making escalation an effortless event.
OpsGenie Alerting
What do you like best about the product?
The phone application allows us to immediately respond and ack alerts. Escalation policies allow us to route alerts to the appropriate person at the correct level of priority.
What do you dislike about the product?
Some third party products do not integrate well with OpsGenie. There are more PagerDuty integrations available. PagerDuty seems to be a more popular choice but did not meet our requirements. More third party support is needed.
What problems is the product solving and how is that benefiting you?
We have a Zabbix monitoring server which by itself generates a lot of alert fatigue for our on call employees. Using it in conjunction with OpsGenie escalation policies and on call schedules we can mitigate alert fatigue by ensuring that the correct person is alerted at the correct priority level. If the on call person fails to respond, alerts are routed appropriately per our escalation policy.
OpsGenie Rocks!
What do you like best about the product?
Incident management is easy
All open/close incidents can be viewed via single dashboard
Acknowledge feature
All open/close incidents can be viewed via single dashboard
Acknowledge feature
What do you dislike about the product?
Frequency of notifications get escalated too fast to upper hierarchy
If you miss a couple notifications, it goes to the manager followed by the Sr. Manager
If you miss a couple notifications, it goes to the manager followed by the Sr. Manager
What problems is the product solving and how is that benefiting you?
Oncall tasks are tracked via opsgenie
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