Jira Service Management
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IT Troubleshooting
What do you like best about the product?
Straight forward design and approach makes it's easy to use.
What do you dislike about the product?
Have not really encountered any issues yet.
What problems is the product solving and how is that benefiting you?
We have used this product as a means of project management and troubleshooting with outside IT consultants. It helps to keep requests, tasks, and issues organized without having to dig through Outlook and makes managing your outside consultants much easier. Notifications and alerts work well.
Service Desk Rocks
What do you like best about the product?
I love that JIRA Service Desk is easy to use. The end user can track tickets submitted and IT teams can manage the tickets and move them quickly as issues are resolved.
What do you dislike about the product?
I currently have no dislike with the software.
What problems is the product solving and how is that benefiting you?
Issues can easily be reported by end users and quickly be assigned out for resolution. It is trackable and can be easily integrated with current CRM software.
Recommendations to others considering the product:
I recommend JIRA Service Desk for all your IT service tracking needs. It is easy to use and can be integrated into your current CRM system.
JIRA SD User/Admin
What do you like best about the product?
Categories and integration's as well as fast reliable Atlassian support..
What do you dislike about the product?
Speed (could be the web server not software)
What problems is the product solving and how is that benefiting you?
dev ops and client services managed with JIRA. Agile and project management also integrate.
Recommendations to others considering the product:
Cost effective way to manage many service incidents and issues with vendor supported integration.
Fairly easy to use and a good tool for managing your "work to-do" schedule
What do you like best about the product?
Overall it is fairly easy to use this tool. You can easily create a task and if you check "create another" on the task you can rapid enter tasks with only a few adjustments to each task.
What do you dislike about the product?
The "Work" screen could use some visual enhancements to make it current and a little more user friendly. It doesn't look bad currently, but it could definitely be improved. Even something as small as adding progress bars for each column "To Do, In Progress, Done". This would give you a quick idea on how much work really remains for your sprint. You may only see two tasks and think you are on track, but if those two tasks are worth a large amount of "points" then you might not be as far along as you think when you only see two remaining tasks.
What problems is the product solving and how is that benefiting you?
We are using this to prioritize our workload and to keep on track with projects. The benefits would be the structure it adds to our working "sprints". We have a clear expectation on what we are going to accomplish, and if we get side tracked, we can enter that here and have documentation as to why we did not accomplish some of the tasks we originally planned to complete.
Recommendations to others considering the product:
Ask yourself if this product can handle your use case and if you think you will have questions, look online to see if it is easy enough to find answers. I build custom reports (using a different tool) going against the Jira DB, and the reports can get complex so while it's nice to have access to the data, do you have someone able to build them? If so I would suggest that as you can get helpful insights as to the teams progression.
JSD
What do you like best about the product?
I love the costumer service portal and the SLA features.
What do you dislike about the product?
I would like better reporting options and reporting usability.
What problems is the product solving and how is that benefiting you?
Amelirate our customer service experience
Great Software
What do you like best about the product?
The software is setup to be used with the agile method.
What do you dislike about the product?
Sometimea the uaer interface can be overwhelming.
What problems is the product solving and how is that benefiting you?
I am using it to track Teamcenter customization and configuration development.
Jira
What do you like best about the product?
Easy to use even if you do not know the product.
What do you dislike about the product?
Visibility into INC needs improvement so all users can see tickets easily and metrics on tickets.
What problems is the product solving and how is that benefiting you?
Service tickets with a vendor. This enables us to track tickets with them.
Recommendations to others considering the product:
Great and easy to use. Not as robust as other products.
Essential project management software for our business
What do you like best about the product?
It's a great platform that supports whatever type of PM you want to use but is best suited for us in Agile and SCRUM. We don;t use all of the features as this platform is a beast but it keeps us on track with all our projects, sprints and tasks. Integrates with all the things you would expect, definitely essential to our development cycle
What do you dislike about the product?
The UI is sometimes a bit annoying, editing tasks can be a bit of a nightmare because you have to do it from specific places, sometimes not intuitively.
We work in publishing so not a true software development environment so as things come in we have to deal with them, as a result we've had to give up on using things like burn charts but that's more to do with our workflow.
It can get expensive as you scale up so planning out who and how it gets accessed by is important
We work in publishing so not a true software development environment so as things come in we have to deal with them, as a result we've had to give up on using things like burn charts but that's more to do with our workflow.
It can get expensive as you scale up so planning out who and how it gets accessed by is important
What problems is the product solving and how is that benefiting you?
This is our comms tool for the business, we didn't have a service desk before JIRA. It allows our entire business to submit a wide variety of requests and for us to control and prioritise workflow for the team. It's simple to use and intuitive for most people but does require a bit of set up
Good service, but bad website interface
What do you like best about the product?
The flexibility to configure on-duty schedule.
The remote calendar export, so I can see my team's and mine on-duty schedule on Google Calendar and Thunderbird (I really really love this feature).
The remote calendar export, so I can see my team's and mine on-duty schedule on Google Calendar and Thunderbird (I really really love this feature).
What do you dislike about the product?
The website interface is buggy and slow.
What problems is the product solving and how is that benefiting you?
We are defining our on-duty schedule rotation with OpsGenie instead of doing it manually.
Using JIRA for app development
What do you like best about the product?
JIRA helped me immensely in creating bug and feature tickets. JIRA makes it easy to keep track of all the created tickets for a specific project, and helps my team and I efficiently solve problems.
What do you dislike about the product?
Integration with other software could use some work.
What problems is the product solving and how is that benefiting you?
Bug fixes, keeping track of consumer bug reports.
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