Jira Service Management
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JIRA use by a Customer Success Manager
What do you like best about the product?
Tags- JIRA has a lot of tags tags that you can use for searchability after the fact.
What do you dislike about the product?
Sometimes linking someone to a JIRA ticket is difficult to find their name.
What problems is the product solving and how is that benefiting you?
When there is a bug in our system, we track the progress of the engineers. It helps myself as a Customer Success Manager to be able to see how quickly it will be fixed.
Recommendations to others considering the product:
Customization is important, but they do a great job as far as I know. I'm not necessarily in charge of that functionality but allowing for multiple teams to have access helps.
Full Service, No issues.
What do you like best about the product?
convenience. stability. functionality. ease of use.
What do you dislike about the product?
I have not experienced any issues that would merit a dislike.
What problems is the product solving and how is that benefiting you?
knowledge base; tickets.
Recommendations to others considering the product:
great bundle of features.
Simple User Friendly software for day to day project management
What do you like best about the product?
It does bug tracking and sprints simple and well
What do you dislike about the product?
The UI can be sometimes a little finecky sometimes and hard to find Sprints etc .. however this has improved greatly over the last few months and continues to do so
What problems is the product solving and how is that benefiting you?
Day to Day running of a small software team .. everything is organized and people know exactly what tasks they are working on and what their team is working on. We no longer use a white board now. The Project Managers can see progress instantly and rely this information to the project stakeholders.
Recommendations to others considering the product:
Take time to use the product in an actual project - if you play around with the software and only use it for test purposes you don't see the full benefits of what it can do for you.
Jira service desk
What do you like best about the product?
Great alternative to remedy, works well with the whole atlassian suite
What do you dislike about the product?
Want to see more email integration so users can follow and update a ticket with emails
What problems is the product solving and how is that benefiting you?
Needed a way for customers to send non urgent issues and track how fast we were resolving
Recommendations to others considering the product:
Needs time to mature
Very useful for managing bugs and issues
What do you like best about the product?
Easy to create tickets, comment and assign tickets to others.
What do you dislike about the product?
Searching across the application is not really useful
What problems is the product solving and how is that benefiting you?
Creating software bugs and maintaining track of releases
JIRA IT Service Desk
What do you like best about the product?
I use it in ticketing our IT support team which really helps a lot as it reduces office movements and keeps records of the services I have been offered. It enables follow up and shows if you were offered a solution. You don't have to approach the IT team in person.
What do you dislike about the product?
I wish it could show my names at the top right corner instead of "Requests" only. I would love to see my Name while using the software. I also don't have the access to update my profile photo. I would also love to have an option of filling in my contact details such that I can access my account from anywhere.
What problems is the product solving and how is that benefiting you?
Ticketing our IT support team when in need of support and supplies. I don't have to walk to their office in person. It also gives instant notifications about the person handling your problem.
Recommendations to others considering the product:
I recommend those who have not used JIRA to give it a shot it never disappoint it really reduces office movements and time wastage.
jira service desk
What do you like best about the product?
the interface is direct so there is minimal hustle while using the application.
What do you dislike about the product?
the layout is too plain and raw to use making it rather dull so there is need for improvement on the interface to look more pleasant
What problems is the product solving and how is that benefiting you?
it interlinks the information technology department with other departments to ensure quick response to Information issues pertaining the company
Jira for IT services
What do you like best about the product?
It's user friendly and not complicated. Making tickets is simple and controlling them is easy as well. The layout is not confusing. Can be used be multiple people easily.
What do you dislike about the product?
It was not too hard to use but sometimes it could be confusing when trying to assign tickets to certain people.
What problems is the product solving and how is that benefiting you?
I used it for an IT service desk. It made it very convient to keep track of work being done, contact details, etc.
Great service
What do you like best about the product?
Love that i can get my issue fixed quickly with any application or software i use for work as well be able to respond to my tech expert through chat to resolve the issue.
What do you dislike about the product?
don't like the layout seems simple would like complicated but something more than what it shows.
What problems is the product solving and how is that benefiting you?
Technical issues with program software, has great benefits since my issues get resolved quickly.
Recommendations to others considering the product:
great program should give it a try!
Only tool which allow you to prioritize your tasks
What do you like best about the product?
We been using this tool for several years and we can't able to work with out this tool. Very easy to organize the tasks and prioritize them.
1. Forget about planning and focus on tasks. All you have to worry about is the execution of the project.
2. Tracking your time with project trackers. The software can be tweaked such that it will also cover time tracking as well.
3. The software is free.
4. Evaluate the development. The developments that your skills undergo are essential to be recorded and the software will help in doing so.
5. This software will plan the schedule for you when you input the average time that you take for any kind of work.
1. Forget about planning and focus on tasks. All you have to worry about is the execution of the project.
2. Tracking your time with project trackers. The software can be tweaked such that it will also cover time tracking as well.
3. The software is free.
4. Evaluate the development. The developments that your skills undergo are essential to be recorded and the software will help in doing so.
5. This software will plan the schedule for you when you input the average time that you take for any kind of work.
What do you dislike about the product?
We couldn't able to figure out a way to use same ticket for two different developers while doing parallel programming.
What problems is the product solving and how is that benefiting you?
task prioritization.
Assignment of tasks.
kanban,
scrum,
scheduling,
planning,
tracking
Assignment of tasks.
kanban,
scrum,
scheduling,
planning,
tracking
Recommendations to others considering the product:
Even though jira is used by most of the technology groups, there are tons of other tools flooding in the market. You can customize the tool according to your own needs using other third party integrations.
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