Jira Service Management
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JIRA has been a great tool for use across multiple organizations
What do you like best about the product?
I like the various features that it has, including comments on each item in the system. It makes it easy to ask questions and make comments to the creator. It is very comprehensive and intuitive to use which is helpful for new associates.
What do you dislike about the product?
I dislike that sometimes it is difficult to search for specific things and that sometimes it can run rather slowly. Overall it is a good tool.
What problems is the product solving and how is that benefiting you?
It is a great way to have a large breadth of information on one single source. It connects a lot of aspects of our business together making it easy to analyze information and move forward with the best approach for the client.
Recommendations to others considering the product:
Recommendations would be to make sure all fields of projects and issues are being used accordingly. Having the extra information has been very helpful when others are viewing the information. Also - use the watchers feature, as it is helpful to track issues and gain updates when anything is added, edited or changed.
JIRA
What do you like best about the product?
can implement into slack and zendesk which is great
What do you dislike about the product?
do not currently have any dislikes from this tool
What problems is the product solving and how is that benefiting you?
managing tickets
Jerry rig JIRA
What do you like best about the product?
It works most of the time, interfaces somewhat ok with Confluence
What do you dislike about the product?
Does not follow any standard ticketing workflows established by tools such as Remedy or ServiceNow
What problems is the product solving and how is that benefiting you?
Ticketing, CRM, issue escalation, metrics
Recommendations to others considering the product:
Use a dedicated service desk ticking too instead.
High performance issue tracking tool
What do you like best about the product?
It's high performance and can adapt to various development methodology e.g. Scrum or waterfall. It's the strategic issue tracking tool for my company since 2010. You can track project status easily by using the various built-in widgets to build a dynamic dashboard. JIRA Query Language (JQL) is an easy to use and intuitive query language to help you search for tickets.
What do you dislike about the product?
Over time, the number of required fields for Story have grown and now it takes long time to fill out a Story issue.
What problems is the product solving and how is that benefiting you?
Internal IT project issue tracking. It allows us to track project issues easily with audit trail.
Recommendations to others considering the product:
JIRA is a great agile issue tracking tool if you are already using other Atlassian products e.g. Confluence.
Does its job reliably
What do you like best about the product?
Makes it easy to manage inquiries and has a nice interface. reliable work horse.
What do you dislike about the product?
Could look prettier or combine additional features to increase user experience
What problems is the product solving and how is that benefiting you?
Maintaining in contact with customers, ensuring that requests do not get forgotten or fall through the cracks, demonstrating our commitment
JIRA Service Desk IT SUPPORT
What do you like best about the product?
Jira service desk is fast,efficient and user friendly.It is efficient in interdepartmental communication and seeking IT SUPPORT from IT department,data retrieval and access..customer support and response,,email integration and support
What do you dislike about the product?
For its usage you must be online and also the person whom you need help should also be online for its convenient and proper usage,also the person should have Basic knowledge on Information technology.Customer responds purely depends on availability of internet.Another dislike is in case of network interruptions or slow internet connectivity will make JIRA SERVICE DESK to be slow hence affecting overall functionality
What problems is the product solving and how is that benefiting you?
IT SUPPORT PROBLEMS..THE BENEFITS ARE MANY like its saves on time and improves on performance of the organization.Workers can communicate freely.
Recommendations to others considering the product:
Kindly adopt the JIRA service desk for IT SUPPORT and performance improvement in your organization.Jira SERVICE DESK FACILITATES tickets PRIORITIZATION,ROUTING AND NOTIFICATIONS which are essential in any functions of an organization
Powerful Ticketing Support
What do you like best about the product?
Ease of use
Ability to keep track of tickets
Ability to keep track of tickets
What do you dislike about the product?
Occasional crash
Tickets don’t always get solved in timely manner.
Tickets don’t always get solved in timely manner.
What problems is the product solving and how is that benefiting you?
Communicating with it and solving employee computer issues.
Everything that we do is on the computer so if one computer system goes down then that stops that particular person from being able to work for the rest of the day so it’s nice to be able to submit a ticket to IT and have it solved within minutes
Everything that we do is on the computer so if one computer system goes down then that stops that particular person from being able to work for the rest of the day so it’s nice to be able to submit a ticket to IT and have it solved within minutes
JIRA is your friend
What do you like best about the product?
I like that I can keep track of our weekly sprints/kanban and have a single one click view.
What do you dislike about the product?
At first it was hard to find where to update a password and other basic things. Had to use the help function to find it.
What problems is the product solving and how is that benefiting you?
We are using it to track all customer bugs.
Best Service Desk Software
What do you like best about the product?
Robust incident tracking system and easy to go through the activity
What do you dislike about the product?
There is nothing much I dislike this software
What problems is the product solving and how is that benefiting you?
Enter Change tasks and incidents to the IT help desk.
Excellent way of creating and managing tickets
What do you like best about the product?
I love the ease of access and customization options this tools offers the user. Aside from a bit of redundancy, it is rather perfect.
What do you dislike about the product?
The redundancy of some of the creation fields.
What problems is the product solving and how is that benefiting you?
Quick access to tickets created by the individual user. This makes continuity a certainty.
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