Jira Service Management
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JIRA
What do you like best about the product?
Ease of use and can be customized for our needs.
What do you dislike about the product?
User interface is little plain and some users want little different.
What problems is the product solving and how is that benefiting you?
Incidents and change orders.
Good experience
What do you like best about the product?
Customizable to handle customer
Needs and specific workflow.
Needs and specific workflow.
What do you dislike about the product?
You need to customize it to get the most out of it.
What problems is the product solving and how is that benefiting you?
Keeping track of agile workflows
Customizable and clean looking.
What do you like best about the product?
Easy to use and log time. Can track larger projects and the sub tasks within them.
What do you dislike about the product?
Queries are complicated. Could be easier. Automate the queries a bit so they fill in as you type, or give drop downs like in sql.
What problems is the product solving and how is that benefiting you?
We manage all work through the system. Provides reporting capabilities and a centralized communication gateway between internal support and the customer with the ability to distinguish permissions so some comments are viable to customer and others are not.
Currently with the help of jira we can keep record for long time.
What do you like best about the product?
Using jira we can create a ticket depending on department and assign to solving team.its a best way to solve the problem in short time and our manager can review ticket anytime .
What do you dislike about the product?
Jira is costlier as compare to zoho desk.
What problems is the product solving and how is that benefiting you?
just crete a ticket and fill the problem and then assign to solver team which is working on it.With in short time we can solve the problem.
Awesome support and stable product
What do you like best about the product?
- it's a stable product
- well designed product
- support is lightning fast
- enjoying every single day
- well designed product
- support is lightning fast
- enjoying every single day
What do you dislike about the product?
In general so far all looks very good. The only thing we miss is integration with google chat
What problems is the product solving and how is that benefiting you?
It's a core component of our incident management workflow. It decreases time window required to recover from disasters.
JIRA for project management
What do you like best about the product?
I think my favorite feature of JIRA is the ability to create and track time against each individual sub-task and also to clearly see the workflow for approvals, etc.
What do you dislike about the product?
I feel that JIRA is not easy to navigate and search.
What problems is the product solving and how is that benefiting you?
Trackability for projects, status of projects, time tracking and assignment of sub-tasks. We are able to pull reports with time estimates and compare with time spent. This helps us when a new, similar project is coming up to do resource planning.
convenient and cheap
What do you like best about the product?
the 2 most attractive things about Jira Service Desk is a aimless integration to Jira Software as well as pretty cheap rate.
What do you dislike about the product?
this tool is very limited in customization
What problems is the product solving and how is that benefiting you?
keeps track of service requests, and also handles communication with the users
Recommendations to others considering the product:
good for small teams
Complicated and basic
What do you like best about the product?
It can do the job, but there's software out there that can do it easier. However if you want a helpdesk that is integrated with Jira itself, this is one of your only options.
What do you dislike about the product?
Very complicated setup and configuration for something that shouldn't be difficult.
What problems is the product solving and how is that benefiting you?
Gives a helpdesk portal to our users
Excellent platform for ticketing administration
What do you like best about the product?
It is intuitive, very easy to use and the interface is incredible. Simple and effective.
It was used in my previous job to handle updates for bugs tickets and it is used in my current job for something similar.
Jira can be used to organize tasks when using agile methodologies. Their boards are very easy to use and they allow teams to have everything in hand when needed.
It was used in my previous job to handle updates for bugs tickets and it is used in my current job for something similar.
Jira can be used to organize tasks when using agile methodologies. Their boards are very easy to use and they allow teams to have everything in hand when needed.
What do you dislike about the product?
So far I do not dislike any features.
I am very pleased with my company implementing Jira as a tool.
I am very pleased with my company implementing Jira as a tool.
What problems is the product solving and how is that benefiting you?
Organizing and updating tickets.
Handling tickets as a team (several people have simultaneous access to all the information).
Handling tickets as a team (several people have simultaneous access to all the information).
Extremly fast and competent customer support, goes the extra mile
What do you like best about the product?
Fast, competent, responsive. We run one of our production icinga2 hosts on a 32bit platform, but opsgenie only offers a 64bit plugin for icinga2 integration. Customer support was extremely fast with troubleshooting help, then provided a 32bit custom plugin within a day (!). This saved us a ton of time (no host migration necessary). Even better, as a quick workaround we used generic email integration as a second best. Was set up in minutes and works well.
What do you dislike about the product?
pricing if anything (this is the only concern which stops us from scaling up the integration). But you get the value so...
What problems is the product solving and how is that benefiting you?
extremly reliable professional monitoring integration for high visibility and on call-rotation. Getting such great customer support increases our (already high) confidence even more. Peace of mind all around.
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