Jira Service Management
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Great service
What do you like best about the product?
I like how they email you when someone has responded
What do you dislike about the product?
I am not a fan of the fact that I can't forward the support tickets as email
What problems is the product solving and how is that benefiting you?
Support tickets
Jira Service Desk Review
What do you like best about the product?
The easy way to track and keep up on customers information of services provided. All information is found in one are which makes everything much easier and quicker.
What do you dislike about the product?
So far I like everything about the Jira Service Desk.
What problems is the product solving and how is that benefiting you?
Tracking customers information. Makes following up with customer much easier.
Review of Jira
What do you like best about the product?
Pros:
- It's a great collaboration tool in terms of issue tracking
- Collaboration between different accounts / integrations is easy
- At my work we can easily use 2FA with Jira
- It's a great collaboration tool in terms of issue tracking
- Collaboration between different accounts / integrations is easy
- At my work we can easily use 2FA with Jira
What do you dislike about the product?
Cons:
- Slow and cumbersome sometimes
- I'd enjoy a more simplified / modern interface
- Slow and cumbersome sometimes
- I'd enjoy a more simplified / modern interface
What problems is the product solving and how is that benefiting you?
We solve tracking issues and team collaboration with Jira. It helps in terms of tracking current internal and open source projects.
Recommendations to others considering the product:
Look at alternatives, but if you're in an enterprise I'd suggest Jira
Clean Navigation and Smooth Transitions
What do you like best about the product?
JIRA Service Desk has given us a help desk that can be used across all departments. It is flexible, allowing us to create fields it doesn't have by default and share them across projects. SLAs are simple to create and the overall design allows for easy navigation. Plus if a feature is not natively available, an add on can usually be purchased. It integrates with other systems so that we don't have to enter the same information in two locations.
What do you dislike about the product?
Reporting is good but limited. For example, I cannot have a report send to my executive team on a schedule. Only a saved search can do that and it doesn't show any charts or graphs to help with trends.
What problems is the product solving and how is that benefiting you?
The most interesting use is that our Ops team uses it for logistics.
Decent but cluncky
What do you like best about the product?
Many different departments can use it for many purposes
What do you dislike about the product?
Super cluncky. Just not intuitive. Hard to find old documents
What problems is the product solving and how is that benefiting you?
Reporting concerns. Easy to track what needs to be done
Easy to Use, Hard to Get Buy In
What do you like best about the product?
It is very easy to scale to receive requests throughout the company for changes, bugs, etc., and manage them among the project team implementing the change.
What do you dislike about the product?
The email features can get a bit much, and some users don't respond to the emails because of the quantity sent
What problems is the product solving and how is that benefiting you?
Change requests
Recommendations to others considering the product:
More compatibility with emails and prioritization levels
Incidents Organized for Remediation
What do you like best about the product?
The Jira Service Desk allows for organization of incident and change management tickets to be organized in to projects for reference. Along with the projects and tags, searching for and referencing tickets is very easy.
What do you dislike about the product?
When cloning tickets, the assignee is carried. Then, an administrator is required to change the assignee.
What problems is the product solving and how is that benefiting you?
The requirement of being able to create central location for incident and change management tracking was realized.
Recommendations to others considering the product:
Examine the online trial in parallel to you current issue management system and organize the issue within projects to make reference and tracking much easier.
Help Desk Tracker
What do you like best about the product?
It makes it very easy to keep track of all of your issues in your queue to work on for the day.
What do you dislike about the product?
I do not like how expensive JIRA itself is, JIRA is a great application when setup correctly but it just takes time
What problems is the product solving and how is that benefiting you?
Resolving user issues and ticketing management
Great for support
What do you like best about the product?
This provided excellent visibility from a support perspective
What do you dislike about the product?
I can’t think of a real negative for jira
What problems is the product solving and how is that benefiting you?
Feature requests
Jira is a great sprint management tool
What do you like best about the product?
It is an excellent way to manage teams on multiple projects.
What do you dislike about the product?
I really do not have any complaints. It would be nice to have a single user login across companies.
What problems is the product solving and how is that benefiting you?
Managing sprints
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