Jira Service Management
AtlassianExternal reviews
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CRM tool JIRA
What do you like best about the product?
System Dashboard - It shows all your cases logged and also the ones which are assigned to me and resolved.
Also the bridging of confluence and Jira is really cool.
Also the bridging of confluence and Jira is really cool.
What do you dislike about the product?
Search option should be more optimized. When we are trying to search we should have more filters or it should allow us to customize the filters.
What problems is the product solving and how is that benefiting you?
All the Product related issues.
JIRA and its Effectiveness
What do you like best about the product?
JIRA is very easy to use from an QA enginner perspective; able to track user story, bug, create sub-tasks...
What do you dislike about the product?
Very slow at times - their kanban board and scrum board are difficult to find
What problems is the product solving and how is that benefiting you?
making root cause analysis, tracking bugs or user stories to closure. Easy way to add an attachment in comment or description
Service desk review
What do you like best about the product?
Nothing is good on this tool to like, poor performance and hopeless support
What do you dislike about the product?
Everything is so poorly built the features are built for 1960 and dont work for modern day IT
What problems is the product solving and how is that benefiting you?
IT ticketing issues
Recommendations to others considering the product:
Please look at he other more nimble and fastITSM tool
Streamline IT and Non-Tech Teams
What do you like best about the product?
Help users help themselves.
Jira Service Desk (Atlassian products) can be leveraged to spread tools across the organization for maximum productivity. Please watch Atlassian Summits videos from Bose, VMware, and Airbnb for in-depth look at how your team can use the product.
Jira Service Desk (Atlassian products) can be leveraged to spread tools across the organization for maximum productivity. Please watch Atlassian Summits videos from Bose, VMware, and Airbnb for in-depth look at how your team can use the product.
What do you dislike about the product?
Atlassian is often hated by Engineers - in part because it can be a mammoth and be difficult to add custom fields, screen schemes, and workflows. External tools (Automation for Jira) can help with this problem.
What problems is the product solving and how is that benefiting you?
-Lower MTTR (mean time to resolution) by improving incident response, communications and collaboration
-Help team culture with Atlassian's Open Wiki philosophy
-Lean into the future of "Lean and Agile ITSM"
-streamlined efficiencies, automations, SLAs, Request Types for the best possible customer experience
-Help team culture with Atlassian's Open Wiki philosophy
-Lean into the future of "Lean and Agile ITSM"
-streamlined efficiencies, automations, SLAs, Request Types for the best possible customer experience
Recommendations to others considering the product:
Educate yourself with wonderful Atlassian Summit videos (2018, 2019)
So many awesome features of JIRA
What do you like best about the product?
Jira tracks the total time the ticket has been in a queue. It's very easy to route the ticket to the appropriate party and track comments associated with the ticket / issue.
What do you dislike about the product?
It's a little hard to navigate. I had to have my colleague send the URL for the project because I couldn't find it in the list of projects.
What problems is the product solving and how is that benefiting you?
We are using jira for review of cyber packages by the review team.
A great platform to plan and organize daily tasks.
What do you like best about the product?
Jira is a platform to plan and organize daily my own tasks. It has an easy interface to use and let you monitorize and search information about your work and other people work and progress.
The most thing that I like is the own "Dashboard" where you can add your favourites gadgets and organize as better posible your work.
About the gadgets there are one called "Time sheet" so useful. Here you can set the hours dedicated for every task and have the control and the sum about it.
And finally, I like the option to link Jira with your email because at this way all the updates on Jira arrive to your email account.
The most thing that I like is the own "Dashboard" where you can add your favourites gadgets and organize as better posible your work.
About the gadgets there are one called "Time sheet" so useful. Here you can set the hours dedicated for every task and have the control and the sum about it.
And finally, I like the option to link Jira with your email because at this way all the updates on Jira arrive to your email account.
What do you dislike about the product?
Maybe, when you don't know very much this platform it can be a little bit difficult to use it. But in general I don't have any complaints.
What problems is the product solving and how is that benefiting you?
I don't find any problems with this platform.
Recommendations to others considering the product:
I would recommend Jira because I think it's a good option to get a control of the state of the tasks and to organize the work of the employees on a business work.
Pretty easy service desk/project management tool
What do you like best about the product?
It was really easy to submit requests to different teams or coworkers, and the style was pretty broad so that you could really edit it to meet your (or your assignee's) specific requirements. Easy to use dashboard, and at least for Sears, there were a good variety of tasks to choose from so it really covered the breadth of my specific job. Definitely was one of the easier applications to get the hang of when I first started, and I would recommend it to most people who are unfamiliar with service desk softwares.
What do you dislike about the product?
It was somewhat difficult to search for a prior task you may have assigned, closed out, finished, etc. Furthermore, when creating a DEAL JIRA, closing it out always seemed to require a few extra steps than the rest of the assignments. The search tool was basically impossible to use, which was not ideal, and I wasn't a huge fan of how you received a notification every time somebody editing something on a JIRA you were watching, but that was probably more just an annoyance than an actual issue.
What problems is the product solving and how is that benefiting you?
Requesting promotional imagery from graphic design, requesting online only promotions from Merch Ops/Deals teams, coordinating with taxonomy regarding attributes on verticals and PLPs. It certainly made my life easier and more organized than just e-mailing these requests back and forth.
Recommendations to others considering the product:
Definitely an easy to use service desk software. Would recommend to most companies, excluding maybe tech companies.
great service desk portal
What do you like best about the product?
its a great service desk porta. i like the way you can customize all the options displayed to the client, and you can guide your clients to rise the right kind of support ticket.
What do you dislike about the product?
sometimes have issues to manage closed tickets. they remain on the list and you have to manually delete them.
What problems is the product solving and how is that benefiting you?
service desk management.
Recommendations to others considering the product:
its a good solution but i think there are best solutions.
High quality ITSM with a lot of integrative features
What do you like best about the product?
It is super feature-rich, packed with a lot of valuable filters, options, widgets, boards, graphs etc. It is a brilliant task-management and task overview system. It can provide solid statistics on your tasks and track anything you put in it. Graphic user interface is getting much nicer with every new update. It is quite obvious and easy to use, overall user-interface for working with your tasks/tickets and boards is super user-friendly. Jira is a truly essential tool for your team to be efficient and be better at task management and collaboration.
What do you dislike about the product?
It is not that easy and obvious how to customize it for your needs whether it is your dashboard, custom filters, widgets, boards, tasks etc. It takes some time in order to start using it to the fullest and figure out how to use all the settings and be truly efficient with it. So, do not think that you will get into your dream workflow in a day or even a week if you are a first-time user. Give it a month or so of persistent work and customization, integration with other tools and services. Get feedback from your team members and do it again until you figure it out completely.
Also, I do not like how their versioning system works. We have many teams in our company, but all different teams have different Jira licenses so they are forced to stick and work with different versions of the software from the time when the license was bought. It is ridiculous that Jira does not allow you simply to always update to the latest version, you have to pay and use each version separately.
Also, I do not like how their versioning system works. We have many teams in our company, but all different teams have different Jira licenses so they are forced to stick and work with different versions of the software from the time when the license was bought. It is ridiculous that Jira does not allow you simply to always update to the latest version, you have to pay and use each version separately.
What problems is the product solving and how is that benefiting you?
We track all our tasks, assess and prioritize , create sprints, log working time, provide statistics to our managers and teams and basically work in Jira Service Desk on daily basis. Without Jira we would not have such an efficient team and task management workflow. It helps us a lot in order to organize and prioritize all of our tasks.
Recommendations to others considering the product:
Definitely worth a try. It is super reach in features and it can be heavily customized to the needs of your team.
Awesome alert and call management solution
What do you like best about the product?
I like the flexibility and the unwavering quality that is accessible with the item. Being an organization that has worldwide help benefits great to the numerous numbers and ticket lines that are accessible. I additionally like the group based gatherings, with planning courses of events and logbooks. Ease of setup. Nice and instinctive GUI. Brisk ack all/nearby all component for quick response. Decent deals/bolster contact. The testing time frame is incredible. It truly lets you an opportunity to approve a PoC with your warning framework just as checking that all past arrangement highlights can be coordinated inside this new item.
What do you dislike about the product?
The email reconciliation may be stretched out to investigating the substance of the mail all the more explicitly.
What problems is the product solving and how is that benefiting you?
Day in and day out accessible as needs be plan - Direct data sent to a sys admin, supplanting a genuine administrator before the screen. The correct data is sent specifically to the ideal individuals with the best possible heightening to regard administration level understandings.
Recommendations to others considering the product:
Begin attempting usage with the testing time frame to check its accommodates your business need and the correct connectors are available. The rundown of connectors is as of now very total and the assistance is enlightening to play out the usage. The coordination is extremely simple and within work process is clear.
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