Jira Service Management
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Seems powerful but pricy
What do you like best about the product?
We are already using Jira Software for project and issue management and thought we might look at switching our ticketing system to Jira Service Desk. So the best part would be the integration between Jira products.
What do you dislike about the product?
The monthly pricing was more than we were wanting to spend.
What problems is the product solving and how is that benefiting you?
We were looking at alternatives to our current ticketing system and thought Jira Service Desk would be a good tight fit.
Good for all internal and external support!
What do you like best about the product?
-Can keep as projects in one place
-Track using ticketing system
-Maintain and get approval on timesheets
-Can easily export reports
-Track using ticketing system
-Maintain and get approval on timesheets
-Can easily export reports
What do you dislike about the product?
-Sometimes exports take forever to download otherwise everything else is great
What problems is the product solving and how is that benefiting you?
-Maintaining all ongoing projects at one place
-Tracking employees timesheets and approving them
-Tracking employees timesheets and approving them
Jira for sprints
What do you like best about the product?
Its drag and drop and easy to manage tasks and stories.
What do you dislike about the product?
limited predfined dashboards. Would be best if there are more readily available dashboards.
What problems is the product solving and how is that benefiting you?
Monitoring of sprints includong backlogs.
"Fundamental undertaking the board programming for our business"
What do you like best about the product?
Jira administration work area is fast,efficient and client friendly.It is effective in interdepartmental correspondence and looking for IT SUPPORT from IT department,data recovery and access..customer support and response,,email mix and backing
What do you dislike about the product?
Reports are difficult to comprehend without knowing the sort previously. For basic issues, there are no cautions to tell the client that their errands is expected or close due.
What problems is the product solving and how is that benefiting you?
We are for the most part understanding the issue of not following history of improvement. Some of the time copy issues appeared and we didn't realize that it was at that point tackled, having everything followed is an incredible method for sparing time. Different advantages that are valued however was neglected at the outset was seeing the measure of work engineers are really putting in. Before we didn't realize that a portion of the architects would invest hours on a task despite the fact that they seemed as though they were constantly finished with their work.
Recommendations to others considering the product:
Exceptionally suggested for Agile condition. Scrum usage is implicit yet for non-scrum clients, there are additionally sheets where they can essentially post issues and designers/architects can chip away at those at their recreation as opposed to a formalized scrum meeting.
Jira-Excellent application for project planning
What do you like best about the product?
1) Jira is very useful to review the current progress on a project.
2) Jira can be customized as per requirement.
3) Jira is highly secure.User can see the contents as per security role assigned to user.
4) Jira is fast and highly scalable.
5) Jira allow user to review the progress of project with the help of generalized reports.
2) Jira can be customized as per requirement.
3) Jira is highly secure.User can see the contents as per security role assigned to user.
4) Jira is fast and highly scalable.
5) Jira allow user to review the progress of project with the help of generalized reports.
What do you dislike about the product?
1) Jira is not a free software.
2) Jira do not enough templates to review the progress of all projects.
3) It is very difficult to manage jira for large projects.
4) Jira do not send auto notification about the upcoming deadlines.
2) Jira do not enough templates to review the progress of all projects.
3) It is very difficult to manage jira for large projects.
4) Jira do not send auto notification about the upcoming deadlines.
What problems is the product solving and how is that benefiting you?
Jira has helped us to manage many projects. Jira can be used to create customized reports. Jira can be used to analyse the overall workload.
Recommendations to others considering the product:
Jira is a very useful tool to create manage projects. This can help to analyse the current progress of project and make strategic decision to get maximum utilization of resources.
Great Service Desk software
What do you like best about the product?
It is really easy-to-use and you can personalize almost all fields and behaviour
What do you dislike about the product?
Because of this high level of personalization, it is really hard to get the desired configuration and it is not always user-friendly for system administrators
What problems is the product solving and how is that benefiting you?
We needed to have a traceability of our customers tickets, and now we have a very good control over them
JIRA - A powerful and smart ticketing system
What do you like best about the product?
In JIRA the best thing likely is the workflow. We can have the ITIL workflow which helps the IT service desk. I manage the administration of the JIRA service desk in my organisation. I found it excellent where we can configure our own customized live queues. Also in JIRA service desk we can manage dashboard which includes variety gadgets like Pie chart, bar diagram, bubble chart etc. that helps to assess the team performance as well as the individual based on the real time functionality. It shows our process growth as well based on the unit wise. I myself found it more reliable compared to other ticket tracking system. Another feature I found excellent is the SLA which is an powerful one (Time to resolution) where you can add your own calendar based on the holidays so that SLA will be pause on the holidays which you have mentioned.
What do you dislike about the product?
The one which I felt disappointing is that it has no knowledge base. Here in order to get the integrated knowledge base we need to link with the confluence by creating an application link. Another thing which I felt a bit strange that even though it have a excellent ITIL workflow editing that workflow seems to be very confusing.
What problems is the product solving and how is that benefiting you?
The problem which is solved that the SLA breaching. Since we can set up own calendar and own SLA configuration automatically when holiday comes the SLA will be paused for that particular day due to which we are able to solve the ticket within the SLA span. The benefit I have experienced is process improvement with excellent productivity.Another exciting thing is internal comments functionality where we can have the internal talk with the members who are working on the particular ticket. It's more like discussing.
Recommendations to others considering the product:
I would strongly recommend JIRA as this the best platform for the service desk user because they have customized queues which helped them to distinguish the issues of different status. And also it have the automation functionality for repetitive tasks and also automatic changes can be set. This is an wonderful option for the service desk users which i experienced myself due to which our organisation preferred Jira instead of RTC and we are extremely happy with it.
Easy to track issues
What do you like best about the product?
Jira is helpful for easily tracking the issues and we can give the points to track the issue.Uou can comment and check the work log of issue.Aalso you can mention the priority of issue.
What do you dislike about the product?
Jira hangs sometime and user interface should be improved
What problems is the product solving and how is that benefiting you?
Gives points to stories
We can divide stories to individual task which can assigned to different people.
We can divide stories to individual task which can assigned to different people.
Jira Service Management - Customize Your Support World
What do you like best about the product?
I really like being able to customize things in general. While I have to learn JQL and Cron, Jira does make it easy with some fields by having drop downs to help you with the commands or links to examples and help resources.
What do you dislike about the product?
I can't customize everything. There are some built-in workflows and some other sections that are very limited in what you can do and if you are like us, the out-of-the-box options won't suffice.
There are some features that are surprisingly not available, such as allowing the issue reporter to see which agent is assigned to their ticket.
There are some features that are surprisingly not available, such as allowing the issue reporter to see which agent is assigned to their ticket.
What problems is the product solving and how is that benefiting you?
Single service desk solution, custom designed to meet our needs.
Recommendations to others considering the product:
While it has a lot of cool customizations, you'll definitely want to trial it for 30 days and build it out quickly so you can do a lot of testing first, as well as building workflows and such.
Plan ahead. You may have to purchase 3rd party add-ons to accomplish your goals. And if you need to migrate, it is not easy in the cloud at this time.
Plan ahead. You may have to purchase 3rd party add-ons to accomplish your goals. And if you need to migrate, it is not easy in the cloud at this time.
Jira Service Desk
What do you like best about the product?
This tool is best for tracking the Project works. the most important thing is that you can track the work hours very easily for each team members. Easy to update the comments, clone the stories, move to another group, re-assign etc. You can create multiple filter based on assignee name, group, project type, status, priority etc and save it. Multiple task can be created and mapped to Epic link. you can easily upload the multiple files. Based on filters, you can export the reports in excel.
What do you dislike about the product?
There are multiple option which need to update before closing the task.
What problems is the product solving and how is that benefiting you?
We are using this tool to track the project work, Postmortem stories and ongoing activities. I can track the stories easily which are assigned to me or assigned to my team. I can pull the reports of the task in excel.
Multiple task can be tracked by linking with Epic.
Multiple task can be tracked by linking with Epic.
Recommendations to others considering the product:
This tool is best for tracking the Project works. the most important thing is that you can track the work hours very easily for each team members. Easy to update the comments, clone the stories, move to another group, re-assign etc. You can create multiple filter based on assignee name, group, project type, status, priority etc and save it. Multiple task can be created and mapped to Epic link. you can easily upload the multiple files. Based on filters, you can export the reports in excel. We are using this tool to track the project work, Postmortem stories and ongoing activities. I can track the stories easily which are assigned to me or assigned to my team. I can pull the reports of the task in excel.
Multiple task can be tracked by linking with Epic.
Multiple task can be tracked by linking with Epic.
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