Jira Service Management
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Great and notifies when needed
What do you like best about the product?
Easy app to use. Good for our business.
What do you dislike about the product?
None. Nothing...........................
What problems is the product solving and how is that benefiting you?
Notifications
Great for on call situation
What do you like best about the product?
Love the ability to have backup when we are put into a situation that we are unable to answer a call. The alerts are great and easy to customize
What do you dislike about the product?
It would be nice to have a round robin call system and better way to build queries in the search area
What problems is the product solving and how is that benefiting you?
Monitoring alerts for systems for servers and storage. Also checks through the databases.
Good Support
What do you like best about the product?
I like having contacts that are responsive and a live chat for when I need immediate help.
What do you dislike about the product?
I’d like to be able to save logs for alerts so we can see how many people were engaged more easily.
What problems is the product solving and how is that benefiting you?
Alerting multiple teams, and groups when an issue arises. Benefits have been consolidating our engagement to one app.
Currently Still Testing OpsGenie
What do you like best about the product?
I like the idea of OpsGenie and what its supposed to be able to do based on the YouTube video. However setting it up and getting it working in our corporate environment has proved to be quite the challenge. The UI is solid and I can tell they are constantly refining it to make it more intuitive.
What do you dislike about the product?
Its been very hard to perform testing with this application because it almost needs to be fully set up and integrated to get an accurate picture. Currently we have 2 API's set up and integrated but still struggling to get the alerts, notifications and Incident Bridge working correctly. We are testing with only a handful of IT staff and there always seems to be problems with each mock incident we run. Poor audio, options missing from mobile app for certain responders. The video chat seems like a nice to have but not really practical for an incident. I don't need to see everyone's face, just need audio and screen share.
What problems is the product solving and how is that benefiting you?
Incident Management for the IT Operations Group who acts as the NOC, along with reporting and trending data over time for Major Incidents. Have not realized any benefits as of yet.
Recommendations to others considering the product:
Take time to do an honest comparison to PagerDuty to really know what the differences are.
Great product
What do you like best about the product?
Gives us control over where our alerts go, and when. We can modify alerts based on environment, service, severity, etc. It has been a game changer for monitoring and we will continue to use it going forward.
What do you dislike about the product?
It was easy for me to learn, but my colleagues have struggled picking it up. We do not have any formal support from OpsGenie (to my knowledge) and the biggest struggle has just been getting teams to adopt OpsGenie in the first place. Particularly teams that do not have dedicated ops/QA people.
What problems is the product solving and how is that benefiting you?
Alert management for dev and ops teams. It works well in conjunction with our internal and external tools, and allows easy assignment/tracking of alerts. The customizations with escalation policies have been very helpful.
Recommendations to others considering the product:
Make sure your teams are educated on how to use it best. Without dedicated support helping out, it can be difficult to drive adoption across your organization.
Integrations Galore
What do you like best about the product?
Opsgenie is very intuitive. Easy for beginners to onboard yet offers plenty of complex configurations for fine tuning virtually anything.
What do you dislike about the product?
I share an account with several other teams, so the shared integrations can get become convoluted if you don't know what you're looking at.
What problems is the product solving and how is that benefiting you?
Prior to Opsgenie we were running blind in several areas, and using basic email alerts from custom shell scripts and things of that nature. It was very disorganized and lacking
Recommendations to others considering the product:
When it comes to monitoring/alerting, whatever you want to achieve for your systems with Opsgenie is only limited by your imagination. The integrations are a snap, or if you write your own custom scripts you can send heartbeats, alerts, incidents etc just as easily with the api.
Great tool for keeping personnel alerted
What do you like best about the product?
Very efficient tool for keeping people alerted about possible incidents
What do you dislike about the product?
I would not criticize it much at the moment
What problems is the product solving and how is that benefiting you?
Especially helpful to assist you when you are doing on-call rotation
Opsgenie is a wonderful emergency and alerting communication tool
What do you like best about the product?
Usability and configurability and integrations
What do you dislike about the product?
Removed unlimited text messages for stakeholders
What problems is the product solving and how is that benefiting you?
Get importing alerts to the right people in a timely manner
Very good experience and very useful
What do you like best about the product?
The simplicity of setting an on call rotation as well as all the opportunities to override it.
Notification settings are comprehensive.
Notification settings are comprehensive.
What do you dislike about the product?
The mobile app misses some features that desktop has like setup notifications.
What problems is the product solving and how is that benefiting you?
Being able to be alerted when there's an issue and make sure that we serve our customer well.
Recommendations to others considering the product:
It's a no brainer.
It's easy to setup the alerts and there are plenty of integrations.
It's easy to setup the alerts and there are plenty of integrations.
Fantastic and efficient.
What do you like best about the product?
Its intuitive nature and reliability make it easy to adopt and for people to use with little instruction.
What do you dislike about the product?
somtimes the apps user interface can be tricky.
What problems is the product solving and how is that benefiting you?
OOH support for a social media company.
Recommendations to others considering the product:
Give it a try, it is a solid program that does it's job well.
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