Jira Service Management
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Best Customer Support
What do you like best about the product?
I like Opsgenie UI and how quick customer support is in answering queries.
What do you dislike about the product?
I do not have any dislikes concerning Opsgenie
What problems is the product solving and how is that benefiting you?
Opsgenie supports our business very effectively.
Advanced Alerting System With User/Analyst Friendly Functionalities.
What do you like best about the product?
Easy to use and integrate with other products.
What do you dislike about the product?
Acknowledgment of alerts through phone calls should be better synchronized as the status updates does not appear to be real time.
What problems is the product solving and how is that benefiting you?
Day to day alerting and response operations with respect to Security Monitoring.
Enables cross-team alerting and democratizes coverage
What do you like best about the product?
Our rota members are able to set overrides for swapping on-call shifts between themselves and onboarding new members as parallel shadow rotas is trivial. This allows us to continue promoting autonomy, enables self-management of time, unblocks our people from doing their jobs as best they see fit all while reducing administrative overhead.
What do you dislike about the product?
Can't seem to link to saved searches in alerts or set the default lookback period for searches
What problems is the product solving and how is that benefiting you?
Enabling a rota comprised of a subset of volunteers from multiple complementary 6-person development teams to cross-support each other. This gives us a wider support base, increased operational knowledge about the other teams' systems we rely on and ,more flexibility in balancing on-call shifts with day-to-day work.
Recommendations to others considering the product:
Trial it, use templates for creating multiple teams, explore the API and integration possibilities.
Opsgenie is a reliable and complete tool for manage monitoring schedules and receiving alerts
What do you like best about the product?
Schedule management and integration to the calendar because it's quite easy to visualize who is currently on call without having to go to the app. I also find quite cool the flexibility to customize alerts and more important to let them keep beeping until you acknowledge them, this let me be more reassured that I won't miss an alert if I was in a noisy environment for a while.
What do you dislike about the product?
So far nothing, before the current version I wound the scheduling process a bit hard to understand, but after it got updated it got really easy to create rotations and overrides.
What problems is the product solving and how is that benefiting you?
What problems are you solving with Opsgenie?
Controlling scheduling of 24x7 in my team.
Escalate the incidents to other teams.
What benefits have you realized?
Being able to set the alert sound for ever until I acknowledge it so I never miss them.
Configure multiple notification strategies.
Controlling scheduling of 24x7 in my team.
Escalate the incidents to other teams.
What benefits have you realized?
Being able to set the alert sound for ever until I acknowledge it so I never miss them.
Configure multiple notification strategies.
Recommendations to others considering the product:
I feel very satisfied with the user interface in desktop and mobile.
Great Alerting Tool
What do you like best about the product?
The option for multiple integrations has allowed us to create a full alerting and escalation tool for our business.
What do you dislike about the product?
Page refreshes on the alerts lists can be a bit cumbersome but generally the system is easy to navigate and maintain.
What problems is the product solving and how is that benefiting you?
This has allowed us to build a comprehensive monitoring and alerting platform fulfilling our need for Out of hours alerting and escalations across multiple platforms.
Amazing in OpsGenie
What do you like best about the product?
Great integration capability with many systems to cover all monitoring scope as well as escalation
What do you dislike about the product?
Incident management and problem management have zoom to be improved
What problems is the product solving and how is that benefiting you?
Engineer's attention when incident happens.
Recommendations to others considering the product:
It is worth to implement OpsGenie for 7*24 IT operations
Great application for Issue tracking and resolving
What do you like best about the product?
The Jira application platform is simple to use and very effective in handling projects and issues, the self-service feature is very helpful for any issue resolvement. And also the reporting of bugs and issues is very easier and detailed report can be presented for the assigned users and individual tasks assigned can be tracked, the commenting and discussion features are very helpful. The support of the application is also very useful for any issues.
What do you dislike about the product?
The application is very useful in issues and work assignment, but its use and awareness need to be done, also some of the features use to be buggy but the team has fixed many with their continuous updates.
What problems is the product solving and how is that benefiting you?
Jira platform is very fruitful for any organisation, with so much of detailed analysis our company management of work projects got easier, we handle incident management updates and also use to assign and update issues and keep track of application output and individual efforts efficiently.
Recommendations to others considering the product:
I would recommend organisations to use Jira platform for management of project assignments, issues and bugs because of its quality analysis and reporting, which are very helpful for incidents or any levels of management within the organisation. The mobile application support is also very helpful in improving productivity.
Jira is user-friendly
What do you like best about the product?
It is simple to use, allows multiple department communication, and has large text font
What do you dislike about the product?
The user style licensing can make it difficult for the entire company to get on board
What problems is the product solving and how is that benefiting you?
communication between product, engineering and support is streamlined and housed centrally
Recommendations to others considering the product:
Key members of each department should have atleast read-only access to Jira tickets and updates to prevent lapses in the information cycle.
Great tool to manage incident alerts
What do you like best about the product?
It's really easy to configure your team and the schedules. Each team member can also easily configure the app no matter what phone or OS he/she has. Alerts appear right on time!
What do you dislike about the product?
So far, so good. I don't have anything to add regarding dislikes
What problems is the product solving and how is that benefiting you?
We notice when one of our apps is facing a problem, in a very early phase so we can take actions and fix the problem ASAP
The best thing that can happen to your monitoring
What do you like best about the product?
Every member of the team can configure their own notifications. That's important, as nobody want to be notified on the same way. Some have a "do not disturb" mode and only want to receive calls, others only want to be notified by the app, others do not want to install the app on their phone...
What do you dislike about the product?
The only thing I dislike is a kind of bug. An annoying one: some of our alerts can be closed automatically, or acknowledged by someone else... Those tiers modifications are not reflected in "live" (automatically): I need to refresh my page or clic again on my filter to have fresh alerts characteristics.
What problems is the product solving and how is that benefiting you?
I used to handle my alert system by myself. That's definitely not my job. And I love asking cloud providers to do things that are not my job for me. Because this is your job and you do it well.
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