Jira Service Management
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933 reviews
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Best ticket tool for a developer
What do you like best about the product?
As a developer, it helps to resolve and raise tickets to our cross-functional teams, such as testers and other internal teams, to quickly address issues.
What do you dislike about the product?
Nothing specific, I am not facing any difficulties.
What problems is the product solving and how is that benefiting you?
As I mentioned, it had a huge impact on our workflow, allowing us to continue working without delays in resolving issues.
Makes managing requests simple and organized.
What do you like best about the product?
It is easy to log, track, and respond to requests without missing anything. I like how organized everything is and how automation takes care of repetitive work.
What do you dislike about the product?
Initially it bit tricky to configure and some customizations need an admin to handle Once it’s configured it's smooth to use.
What problems is the product solving and how is that benefiting you?
It helps us manage and track service requests in one place, making it easier to prioritize and respond quickly.
Honestly this is the best tool to track the works
What do you like best about the product?
As a Peoplesoft Developer, I would say it helps me keep track of my daily records and monitor the tasks I work on each day.
What do you dislike about the product?
Nothing in particular - initially, it just took me some time to get familiar with Jira.
What problems is the product solving and how is that benefiting you?
Keep track of my daily tasks so I can present my work to higher management.
Fresh Eyes on Jira: An Intern’s Blueprint for Smoother Onboarding
What do you like best about the product?
Best thing I found out is
Ops teams can create a linked software bug from an incident ticket in 1 click (with full context).
Devs see real-time impact of incidents/changes on their backlog.
No fragile integrations, API scripts, or context switching.
Tools like ServiceNow/Zendesk require complex integrations to achieve this, often with limited context sync.
Ops teams can create a linked software bug from an incident ticket in 1 click (with full context).
Devs see real-time impact of incidents/changes on their backlog.
No fragile integrations, API scripts, or context switching.
Tools like ServiceNow/Zendesk require complex integrations to achieve this, often with limited context sync.
What do you dislike about the product?
I had bad experience when I went to use jira at initial stage because it less user friendly.
Workflow and permissions require technical skill to configure properly.
Workflow and permissions require technical skill to configure properly.
What problems is the product solving and how is that benefiting you?
Jira solves time taken in manual routine tasks like agents waste time on approvals,updates by implementing no code automation rules. So we can get higher productivity in work.
Jira's Software Experience
What do you like best about the product?
It is used to easily track the task of the employee. If we post the bug, it is easy to track the status of developer completing the task
What do you dislike about the product?
For first time user, it is very difficult to use. After I used it many times, I came how to use jira properly.
What problems is the product solving and how is that benefiting you?
I cannot able to track the status of the employee completing which is solved by jira.
tikceting bugs with automation expert
What do you like best about the product?
its various ai features and easy to handle and tracking of bugs using its various features
What do you dislike about the product?
nothing till now just little lag sometimes which might be due to network issue sometime
What problems is the product solving and how is that benefiting you?
it helps us to track and coney bugs to the concerned department to get update on that in a herarichal manner
SIEM Integration & SOC Incident Ticketing
What do you like best about the product?
I like Jira for integration and automation in the SOC incident ticketing process. We use Jira Service Management in the SOC incident ticket creating process, where we use automation for creating the tickets. The integration works in such a way that when the suspicious SOC alerts are escalated to the customer through email, the Jira request would be created automatically, which is notified and accessible to the customer and SOC team members.
What do you dislike about the product?
Jira is not specific for security platforms, so we have to build from scratch and there is no built-in support for CVE Correlation, TI feeds, etc.
What problems is the product solving and how is that benefiting you?
Jira Service management's capabilities, such as integration with tools like splunk, automation and flexibility for SOC incident handling and SLA tracking and escalations, benefit my team a lot.
Must try services
What do you like best about the product?
The features they provide to manage my tickets
What do you dislike about the product?
Till now I haven't felt any dislike regarding it
What problems is the product solving and how is that benefiting you?
Managing tickets
efficient tool for vulnerability tracking
What do you like best about the product?
Jira helps us effectively manage, assign, and track vulnerability remediation tasks discovered during penetration tests. It allows us to create detailed tickets, link them to reports, and directly assign them to developers. This workflow makes the process smooth.
What do you dislike about the product?
The user interface is quite complex to understand when I am new to Jira.
What problems is the product solving and how is that benefiting you?
Tracking and fixing vulnerabilities found during penetration tests is made easier with Jira Service Management.
Jira Service Management streamlines our IT support with intuitive workflows
What do you like best about the product?
Jira Service Management has streamlined our IT support, making request tracking and resolution effortless for both agents and end users. Seamless integrations, smart automation, and customizable workflows keep processes efficient and adaptable. Insightful reporting ensures SLA compliance and tracks team performance with ease. While setup can be a bit complex and performance may dip with very large datasets, the platform remains reliable, powerful, and well-suited for modern service management needs.
What do you dislike about the product?
Initial setup can be time-consuming and complex, especially for new administrators. Performance sometimes slows when handling very large datasets. Certain advanced configurations require a learning curve, and the interface, while intuitive overall, can feel cluttered when many plugins or custom fields are in use.
What problems is the product solving and how is that benefiting you?
Jira Service Management has centralized our IT support into a single, efficient platform. Requests are logged, tracked, and resolved faster, thanks to its intuitive workflows and powerful automation that cut down repetitive tasks. Seamless integrations keep teams connected, while real-time reporting and SLA tracking boost accountability and performance. The result is quicker resolutions, happier users, and a more productive support team.
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