Jira Service Management
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Great usability
What do you like best about the product?
Mobile app is very handy. Also alert rules ar every flexible to set up.
What do you dislike about the product?
hard to say - not sure what to write here
What problems is the product solving and how is that benefiting you?
Being notified about issues with hard/software in time and being able to take an action.
Recommendations to others considering the product:
it is very flexible and easy to use/set up alert hub system
Opgenie Review
What do you like best about the product?
Opsgenie is a great tool. We not only enjoy using it for monitoring but the ease of integration, On-call call out, Alert description features give us end to end solution for our daily workload. We love the way one can work on automating a lot of things right from the moment an alert is created.
What do you dislike about the product?
A feedback for this can be given by automation as those guys worked on the integration. So far I am happy the product and feel the only opportunity area will be that at times it misses out to call the right people. This could be because of integration or on-call schedule not right. Another thing I can think to be worked out on is the MTTR data.
What problems is the product solving and how is that benefiting you?
We have a couple of 3rd party tools directing our alerts on various severity to Opsgenie. This helps us to utilize it as a one-stop solution which includes monitoring, incident management and reporting the MTTR.
Overall a good experience, a better one than before-OpsGenie
What do you like best about the product?
The fact that you can integrate a lot of monitoring tools into a single tool. Also the Marid integration can help a lot if properly configured. The integrations with Google Chat, JIRA and so on are nice to have as well.
What do you dislike about the product?
At this point I don't see any downside to using OpsGenie, but since this relays a lot on the API calls, this could be a difficult to use in an isolated environment (with no internet access).
What problems is the product solving and how is that benefiting you?
We are monitoring multiple systems, with multiple monitoring tools. Before using OpSgenie, we needed to check every single one of them for alerts and so on, but since we are using OpsGenie, we have all the alerts in one place.
Since we are more employees in the team, the scheduler and the fact that you can override the on-call shift for one a limited time is super useful.
We also use this to receive e-mails from different customers and assign these tickets to someone in the team. You can also integrate this with application/ scripts since it has API integration as well.
If you need to receive phone calls, you can also route them through OpsGenie. This gives you the option to answer a call directly from the browser, have a history of who called and when and also they can leave voice mails that you can listen to directly from the browser / mobile application.
Since we are more employees in the team, the scheduler and the fact that you can override the on-call shift for one a limited time is super useful.
We also use this to receive e-mails from different customers and assign these tickets to someone in the team. You can also integrate this with application/ scripts since it has API integration as well.
If you need to receive phone calls, you can also route them through OpsGenie. This gives you the option to answer a call directly from the browser, have a history of who called and when and also they can leave voice mails that you can listen to directly from the browser / mobile application.
Recommendations to others considering the product:
You should consider this if you are part of a larger team which uses different tools to monitor infrastructure or applications
Simply put, it does the job!
What do you like best about the product?
Love the scheduling, you can easily maintain team schedules and swap rotations. It keeps track of everything for you. Tells you when your rotation starts and ends, dynamic escalations, very flexible.
What do you dislike about the product?
While you do get a lot of additional features, many aren't ones we would use and the price jump to go up to the next tier is a bit steep.
What problems is the product solving and how is that benefiting you?
Great tool for Incident Alerting and on-call scheduling.
Once configured it takes care of itself :)
Once configured it takes care of itself :)
Recommendations to others considering the product:
Simple, powerful, works well!
Does what it should
What do you like best about the product?
It works and you don't have to hand over a pager anymore
What do you dislike about the product?
the Rotaition is always fixed so you cant plan a rotaition without using overrides.
What problems is the product solving and how is that benefiting you?
We are alarmed if there is a Problem with our live system.
Recommendations to others considering the product:
Just try it. I does exactly what it should.
Jira Service Desk
What do you like best about the product?
I love that I can link cases between service desk and jira
What do you dislike about the product?
I don't find it user friendly (to the average joe)
What problems is the product solving and how is that benefiting you?
Our customer support emails come through Jira Service Desk and we are able to document, respond, assign to other departments and link with known issues.
Recommendations to others considering the product:
This would be a great fit if you are using Jira. If you have someone who knows Jira well they would be excellent to set up your Jira Service Desk. I find that our users that are well versed in Jira have no trouble with Service Desk. New users don't find it as user friendly or intuitive.
Jira Service Desk
What do you like best about the product?
Jira Service Desk is pretty easy to customize for your environment.
What do you dislike about the product?
Jira Service Desk doesn’t appear to have any good asset management integrations. It’s expensive to get AD integration so my users can access the self service portal.
What problems is the product solving and how is that benefiting you?
Jira Service Desk allowed me to get a working IT ticketing system rolling fairly quickly.
Opsgenie reivew
What do you like best about the product?
User-friendly tool. easy to understand. mass notification, alert assign
What do you dislike about the product?
Need to Improve GUI. also very slow so need to Improve
What problems is the product solving and how is that benefiting you?
The mass Notification feature is good.
Recommendations to others considering the product:
This tool is very User-friendly, Eazy to understand and easy to use.
reliable app!
What do you like best about the product?
The best thing is the escalation option, which makes sure your alert will be acknowledged by someone ,if you miss the push notification you cannot miss the call from opsgenie.
Also you have a nice alert analytics and reports
Has integrations with lots of software, and so it was easy for us to use it with our existing monitoring tool ( icinga )
Escalation policies help you to decide who and how will get notified if an alert it is not acknowledged.
Also you have a nice alert analytics and reports
Has integrations with lots of software, and so it was easy for us to use it with our existing monitoring tool ( icinga )
Escalation policies help you to decide who and how will get notified if an alert it is not acknowledged.
What do you dislike about the product?
if i have my phone muted, Opsgenie will override this, and will play notifications at maximum sound ( which is good ), but when i put my phone back to normal profile , my notifications sound level remains at minimum ( i am using android on my phone ).
When i get called by Opsgenie i find it very difficult to understand what the robot lady is saying about my alert, it is usually easier for me just to hang-up and then go into the app and see what alert is it about. Maybe a slower/better spelling of the robot would be more useful
When i get called by Opsgenie i find it very difficult to understand what the robot lady is saying about my alert, it is usually easier for me just to hang-up and then go into the app and see what alert is it about. Maybe a slower/better spelling of the robot would be more useful
What problems is the product solving and how is that benefiting you?
All our server alerts are sent to Opsgenie and this way we make sure no alert will remain untreated , and also we can have a nice overview over our alerts in the past, helping us to see the load of the on-call person and also how fast took him to acknowledge and solve the problems he encountered over his schedule .
Recommendations to others considering the product:
try it !
Great alerting platform
What do you like best about the product?
One of the things I really like is that there are settings to override my phone's settings so even if I forget the do not disturb mode, I still get my alerts! Also alerts can be easily customized with different sounds for each types of alerts.
What do you dislike about the product?
Honestly there isn't much I dislike from this app, except maybe the alert forwarding options are buried a little deep in the menu structures under "my profile".
What problems is the product solving and how is that benefiting you?
we get low response time when alerts are sent, whether it's a customer request or a monitoring alert everyone gets notified pretty quickly.
Recommendations to others considering the product:
This app is great for managing alerts for support team, I would simply recommend it anytime.
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