Jira Service Management
AtlassianExternal reviews
934 reviews
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Jira Company wide
What do you like best about the product?
The Software is very easy to use. I went from knowing nothing about JIRA to implementing more than 20 different projects with my company
What do you dislike about the product?
The permissions settings, and the license keys I wish you could a certain amount of users like 15 rather than pay for it in Chunks.
What problems is the product solving and how is that benefiting you?
IT Service Desk Requests for anyone inside our company.
Very helpful for creating service tickets
What do you like best about the product?
I like that the system confirms they have received requests after you put a ticket in
What do you dislike about the product?
there is nothing that I dislike about this software
What problems is the product solving and how is that benefiting you?
We are using it to create tickets for IT to solve. Kind of like a help desk. I have realized it doesn't flood our IT people's emails.
Recommendations to others considering the product:
I think it is a great tool if you are trying to standardize help desk procedures and prepare an IT team for growth.
Opsgenie is a good application to receive alerts.
What do you like best about the product?
When I am not infront of the Laptop and if some urgent ticket comes in, Opsgenie alerts me.
What do you dislike about the product?
The schedule should be more flexible to program
What problems is the product solving and how is that benefiting you?
I need an alert for any ticket comes in or any warning or error occurs on our platform. Opsgenie does exactly what i need. What else I need.
Good functionality with decent learning curve
What do you like best about the product?
It gets everything needed done. It does exactly what it says it does, and was not too harsh of a learning curve.
What do you dislike about the product?
It was confusing to use on the client side since there's too many different names that seem synonymous but aren't.
What problems is the product solving and how is that benefiting you?
Problems: It's difficult to customize and many app integrations do not work.
Benefits: It's relatively easy to share the link and the search function is pretty powerful.
Benefits: It's relatively easy to share the link and the search function is pretty powerful.
Recommendations to others considering the product:
JSD is great for beginning a good service desk, but it doesn't customize well for start-ups wishing to create a personal platform.
Great product
What do you like best about the product?
I love using this tool for tickets. Our company uses this to put all our tickets in for any IT related issue. It could be used for more than IT I think!
What do you dislike about the product?
So far I don’t have any issues! I am sure there are some flaws but none that I see.
What problems is the product solving and how is that benefiting you?
The benefits is that it’s extremely easy to use. I am sure there are issues, but I have not see any!
Recommendations to others considering the product:
A must!
Easy management of projects and issues
What do you like best about the product?
The application support is very well suited for productive and engaged/busy management activities in an organization, the tool features are very helpful for easy implementation and reporting of issues. The interface is also very friendly for faster and improved performance of the teams.
What do you dislike about the product?
The application is very helpful in easy management of any issues and project related tasks, but there is less options for automation all the work has to be programmed and managed manually, but the features are so that they ease the work very well for an admin or support operand.
What problems is the product solving and how is that benefiting you?
With Jira service desk application our organization use to manage the support and project agile development services, the application implementation was also very easier to setup to multiple systems of the organization and also with great support.
Recommendations to others considering the product:
The application improves support and management of issues relating to projects and organization standards too, with great ease. Also easy for implementation of the software.
Good experience
What do you like best about the product?
It's easy to understand how it works.
It's a good way ask for help when you have an IT problem.
It's a good way ask for help when you have an IT problem.
What do you dislike about the product?
The person Who decides if the problem has been solved is not the user.
Sometimes is slow.
Sometimes is slow.
What problems is the product solving and how is that benefiting you?
It problems: computer, phone...
Very powerfull alarm system
What do you like best about the product?
All the integration posibilities and different alarm communications methods
What do you dislike about the product?
sometimes the phone calls do not accept the actions through phone number keyboard
What problems is the product solving and how is that benefiting you?
I'm completely aware of my infrastructure state
Recommendations to others considering the product:
Validate the alarm configuration and check the configured alarms a couple of times per year
JIRA Service Desk is Affordable and Scalable
What do you like best about the product?
Atlassian's business model keeps prices low. JIRA Service Desk is no exception. We switched from our old service desk and saved over 70%.
What do you dislike about the product?
There's certainly a learning curve. The new web UI for Atlassian products takes a while to get used to. It could use more visual customizations and feature adds, such as unread reply flags, etc.
What problems is the product solving and how is that benefiting you?
We're meeting the needs of our end users on a simpler, cleaner, and much more affordable cost basis. Savings of 70% mean we can do more with less.
Recommendations to others considering the product:
The real value in using JIRA is the 3rd party add-ons that are available. Utilizing these simple but powerful add-ons is affordable, too.
Easy integration of the application and helpful for management activities
What do you like best about the product?
The interface is very friendly and elaborative, the application features along with integration of Jira software are quite extended and more than enough for quicker and reliable update and management of issues and activities of the organization.
What do you dislike about the product?
The integration was easier but the vendor support was not up to the mark during initial implementation, though the service desk features IT support to be collaborating with Jira issues, but the monitoring of the tasks had to be done by individual management responsible person.
What problems is the product solving and how is that benefiting you?
With this application along with Jira out team use to collaborate and manage issues and bugs of the application and new project tasks, the ease of application proved to be productive for timely completion of the tasks required.
Recommendations to others considering the product:
The application helps in an effective way for proper management and issues handling activities, the reporting interface is also very flexible and understanding for the managing authorities.
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