Jira Service Management
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lot of potential - difficult to customize
What do you like best about the product?
The workflow and ability to collaborate with other users is very helpful
What do you dislike about the product?
making changes to existing workspaces can be challenging. If you are adding additional users to a space and there are people with the same name is hard to figure out which is the correct user.
What problems is the product solving and how is that benefiting you?
tracking work, generating metrics, collaboration across team.s
Recommendations to others considering the product:
get plenty of training
Excellent sollution service desk and management.
What do you like best about the product?
I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation
Easy use for end user since its interface is very simple and minimalist, so adoption is quicky
Besides, I have a view of all the tasks in my organization.
In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks.
There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators.
Easy use for end user since its interface is very simple and minimalist, so adoption is quicky
Besides, I have a view of all the tasks in my organization.
In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks.
There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators.
What do you dislike about the product?
The solution is very good and at the moment we have not encountered problems, I can only add that at the time of implementationIn, we need time for an correct flow and other issue, recieve a lot of email for an job order (need work for this).
What problems is the product solving and how is that benefiting you?
With this solution, I have control of my tasks and management indicators.
Something positive that you can generate different models in projects to order in the management
Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal.
Something positive that you can generate different models in projects to order in the management
Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal.
Recommendations to others considering the product:
If you need a solution efficient and effective, this is!
Jira Ticketing Tool review
What do you like best about the product?
It is a good software, a very reliable and is reasonably easy to use. There are various options to pull up reports using xml, html or pdf which allows me to choose my preference, I can also customize it depending on my needs.
What do you dislike about the product?
Sometimes it's slow, I need to switch VPN connection in order to perform my daily tasks and as someone who has admin access it is challenging to setup in since there are no collaboration features
What problems is the product solving and how is that benefiting you?
We are support various of projects and it is a good thing that Jira has a customer portal, it gives us visibility to their tickets in such ways that we can address their issues in a timely manner
Recommendations to others considering the product:
I highly recommend Jira as a ticketing tool, aside from the fact that it has a customer portal that any clients can easily raise their tickets so the techs can address their concerns immediately/in a timely manner. It is also accessible through mobile and desktop. The user interface is user friendly and you can easily adapt to the tabs.
DraftKings Player Advocate Team Lead
What do you like best about the product?
It's pretty simple and straightforward to use.
What do you dislike about the product?
I dislike that when you add a media file, it isn't transferred to the ticket.
What problems is the product solving and how is that benefiting you?
We usually handle dev or technical related tickets.
Very easy to use
What do you like best about the product?
I like Jira service desk especially very organize when it comes of handling tickets because you will be able to see each priority from high to low priority and there is a comment section where you can input remarks as well as there is a list of assignee where you can assign the task.
What do you dislike about the product?
On my side there is nothing to dislike another suggestion is make a Jira service desk application it is more easier than opening it on browser.
What problems is the product solving and how is that benefiting you?
In other way when it comes of handling problems or tickets with jira it is easy to solve the problem because there is a specific answered where you can just simply click it is very organized when it comes of handling tickets to solved. so overall very easy. so in this case I will highly recommend to use this since it is very ogranizable and collaborable Software to use.
Recommendations to others considering the product:
Yes I will Highly recommend this software it is very easy to use when it comes of handling incident tickets.
Jira Servicedesk Best Ticketing Tool
What do you like best about the product?
The thing that I like with Jira Servicedesk is that it is very user friendly and I can design my own dashboard for better visibility and monitoring for our team. It can also generate reports to better interpret the number of tickets we handled everyday.
What do you dislike about the product?
I haven’t seen any downsides aside from being slow sometimes but it might be my internet connection and not the Jira Servicedesk itself. I haven’t experienced any other issues using it and I will recommend it to other organizations who are looking for best ticketing tool.
What problems is the product solving and how is that benefiting you?
It is best for reviewing Incident and Request tickets which is very applicable for our role as a Servicedesk. There are also reports that can be easily extracted from it. The fields are also great wherein on the other ticketing tool I’m having a hard time to find it since the name of the field is not synchronized.
Recommendations to others considering the product:
Please use this ticketing tool because it has everything that others can offer.
Jira is simply better!
What do you like best about the product?
I enjoy the ability to send 1 help ticket to multiple people & departments. The ease of use is very easy; so easy it requires minimum training. Finally I like the ability to add tickets in Jira from email as well as within Microsoft Teams. Jira allows for real time tracking when a help ticket is submitted, so you'll know at what stage someone's help is in in real time.
What do you dislike about the product?
Jira is Web-based only; I'd like to see a desktop app possibly, which wouldn't rely on an internet browser. For me personally I do wish there was a Dark Mode!
What problems is the product solving and how is that benefiting you?
The smoother transitions between workflows as well as multiple departments is great. Jira helps a member of one department compose an email, send it, which can then trigger Jira into action. It helps triage multiple issues to the correct departments, allowing for many people to have visibility on one ticket. Finally, the tracking is amazing. As long as it's used correctly, you can track the status of a help desk ticket in real time
Jira a very helpful tool.
What do you like best about the product?
Jira was a tool which was so user friendly that it used to get integrated easily with other CRM's and was easy to manage tickets.
What do you dislike about the product?
Viewing of tickets was sometimes not so user friendly
What problems is the product solving and how is that benefiting you?
Tickets raised to engineering teams about feature request or something broken within the code. It was easy to track down the progress of the ticket.
JIRA Servicedesk our tool for project documentation
What do you like best about the product?
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
What do you dislike about the product?
What I can say that I may dislike about JIRA is sometimes it is slow? But other than I didn't notice any other things that I dislike in using JIRA.
What problems is the product solving and how is that benefiting you?
Our clients are using JIRA as well to log their problems. We as servicedesk can easily see those PR tickets raised by our clients. We can easily attend to their concerns since it is visible to us. We can also contact or reach out to the reporter who created the PR ticket by leaving a comment to the PR ticket.
Recommendations to others considering the product:
I recommend JIRA Service Desk to others since this is the best software that you can use for creating a ticket request or raising any concerns. Their is a customer portal that you can log in to for the support team to be able to visibly see the issue you are experiencing.
JIra for the newcomer
What do you like best about the product?
It's great to have all service tickets in one place and you can easily check the status of your service request and add other users.
What do you dislike about the product?
You can't see your question is the automated response
What problems is the product solving and how is that benefiting you?
having all service requests in one portal has helped with timely responses
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