Jira Service Management
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Project Tracking And Monitoring At Its Best
What do you like best about the product?
We have been using the Software for Tracking and Monitoring for more than 5-6 Projects in the past three years, where 5-6 Organizations are involved in developing and deploying high budget and long term operations. JIRA is the best tool that gave us the a to z experience in Project management.
What do you dislike about the product?
Sometimes the updates in Issues take time to get updated or throw errors.
What problems is the product solving and how is that benefiting you?
We have high-budget projects that have run for years that need high-level tracking and resolution capability. With JIRA, we can Track and Perform tasks at ease when we are working among multi-domains.
Easiest Bug tracker Service manager
What do you like best about the product?
When using the software, it is very easy to use managing and streamlining the projects according to the requirement. It is a great tool with a perfect overview to work with. Once started a project, finding and managing things and to have a track is really easy comparatively. User friendly is the most useful thing nowadays, for the beginners, to prefer this application. Also, it is easy to keep the track of the issues created and resolved.
What do you dislike about the product?
Sometimes it feels confusing as to search a ticket, unable to find them with proper category and mentioned filters. If a user is having a lot of tickets then trouble begins finding the old one even with proper title and categorization. Other than that works really good.
What problems is the product solving and how is that benefiting you?
As mentioned, it's user friendly to like working with them with good UI and required parts observed easily. The whole scenario of managing the bugs and tracking the solved ones is the main benefit after starting using this application.
Great tool for tracking your inventory
What do you like best about the product?
This tool is great for alloting things to people and keeping track of it
What do you dislike about the product?
UI slightly but not much, notany things to dislike
What problems is the product solving and how is that benefiting you?
The inventory management is eased so much. With all the details of each and every quipment like price , time, modle etc
Recommendations to others considering the product:
It's very simple to use, my advice will be you should use it if you have relevant work
Jira Service Management to track and deliver various technology projects
What do you like best about the product?
JIRA is integrated with the tasks to be performed that can be shared with the orgization with a 'tracking' number and assignments can be delegated to various stakeholders
What do you dislike about the product?
The software platform is more geared towards the technology teams, so other teams like finance or business lines may not have the complete clarity around the issues and the flow of the item
What problems is the product solving and how is that benefiting you?
The problems being solved are issues that are that are being brought up in a technology driven environment. When there isn't a solution for a problem, it is logged in JIRA and delegated to the appropriate people. The benefits are that it is driven by a 'tracking' number that can be assigned in other platforms such as confluence.
Easy to use
What do you like best about the product?
It is very easy to use, and anyone can work on it.
What do you dislike about the product?
If the page looked more appealing like by adding more color to the page.
What problems is the product solving and how is that benefiting you?
Our business used working it for creating business tickets and solving them
Easy to set up, easy to train, easy to use
What do you like best about the product?
The ease in which you can set up and pulbish a new servcie desk is fantastic. Scales nicely we run over 100 services desks and have a minimal support team to support.
What do you dislike about the product?
lack of flexibility in portal intake pages, there is not a lot of cusotmization that can be down with the portal pages as they are. Grouping pages together is also not very easy.
What problems is the product solving and how is that benefiting you?
Quick roll out of servcies. Sepration of project form intake work. We rapidly moved onboarded over 100 poeple and desks in a two week period.
Recommendations to others considering the product:
understand the implications of creating custom fields and the view form botht eh cusotemr side and the service desk side.
Jira Service Management; Monitoring jobs, bugs or instructions
What do you like best about the product?
Design your app with agile software; improve your organization workflow. We started incorporating the Jira Support Desk primarily for tool procurement requests, and it has now become a key tool with how our colleagues are searching for support between the divisions of the company. We now have work desks to manage IT, HR, accounting, marketing, procurement and service delivery.
What do you dislike about the product?
The implementation of different Request Forms is time-consuming and normally requires technical assistance from our IT staff at desk of everyone. But say the job products are inaccessible for a prolonged period of time, nothing triggers any more alerts or notifications to managers except by voting for them.
What problems is the product solving and how is that benefiting you?
It incorporates all for you, streamlining all mobile growth. The workflows of the organization are designed as a versatile manager. Track all software, resources, market, development, finances, HR, constitutional, auditing processes. Establish fields and business procedures, and see the applications for personalized tracking. Invite team members, assign tasks, work together, and get informed.
Atlassian is a workflow to help people organize their work
What do you like best about the product?
help us organizing and directing the project to a right way
What do you dislike about the product?
backend a little bit complicated.
service desk is a very nice tool but the cost is too high for small companies.
for 5 agents or less should be less expensive to be able to support such services and thus more subscribers
service desk is a very nice tool but the cost is too high for small companies.
for 5 agents or less should be less expensive to be able to support such services and thus more subscribers
What problems is the product solving and how is that benefiting you?
Tasks related to my clients
I am using JIRA service management tool for support tickets
What do you like best about the product?
Most liked is automatically create the support ticket whenever received any mail from the client support team.
What do you dislike about the product?
Other users weren't able to update the ticket from the same team.
What problems is the product solving and how is that benefiting you?
Decreasing support time as well all tickets are in one place will help to create reports
Perfect ticketing tool if you are looking for things to happen swiftly
What do you like best about the product?
- we have a option to customize it and use it in any possible way.
- The way the flow of the ticket tool is designed.
- the way members involved in the team are updated
- The way the flow of the ticket tool is designed.
- the way members involved in the team are updated
What do you dislike about the product?
I think JIRA should publish or provide guidelines about the types of 3rd part extensions which it supports.
Example : Zephyr
Example : Zephyr
What problems is the product solving and how is that benefiting you?
We are now from less organized to more organized.
We are able to reach more people in less time.
We are able to reach more people in less time.
Recommendations to others considering the product:
Ya if you can publish the list of 3rd party tool s which you support will help us a lot
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