Jira Service Management
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Jira used for project management
What do you like best about the product?
User friendly interface which is very easy to use
What do you dislike about the product?
Pricing - they charge based on user, so if you are working in a big company and the number of users is high, then you are ending up paying the hefty amount
What problems is the product solving and how is that benefiting you?
Jira compared to other tools in the market, is like a next-generation tool. No special skills are required, value for money and their customer support is also easy to reach
Great tool for IT Service Management
What do you like best about the product?
Work flow is increased between the development team and the operation team. You can share a knowledge base for customers.
The customers can easily create incidents, reports bugs, request updates quickly on the portal.
The customers can easily create incidents, reports bugs, request updates quickly on the portal.
What do you dislike about the product?
Jira service management is not a project management tool. It is designed for IT teams and service-based organizations.
What problems is the product solving and how is that benefiting you?
Jira service management software has improved the service management for the customers and workflow and incident management
Tool that everyone uses, but is not user friendly
What do you like best about the product?
Does a good job of enabling collaboration and if mostly setup out of the box
What do you dislike about the product?
Reporting is terrible and also global search for seeing if that problem has existed before is almost impossible to find keyword matches
What problems is the product solving and how is that benefiting you?
Case management for software delivery
Best ticket management application
What do you like best about the product?
Mainly I like the UI, which is very simple to use and navigate. Drag and drop is very useful in terms of moving tickets. Then I really love the charts to estimate the things well in before
What do you dislike about the product?
Sometimes, I feel the options are not easy to find. Especially in the settings section. Simplifying that makes much more flexible and usable and it's the best ticket management system application.
What problems is the product solving and how is that benefiting you?
Creating and assigning tasks to teammates and can be well tracked for the amount of the work. Can also easily estimate the work can be done in a period of time with the amount of man work.
JIRA for Service Management is great
What do you like best about the product?
We use Jira Service Management, to easily receive, track, manage, and resolve requests from our team's customers
What do you dislike about the product?
JIRA does not have the ability for end users to report support tickets
What problems is the product solving and how is that benefiting you?
We use this to manage production issues
One Stop Solution for Service Management
What do you like best about the product?
In these times when the way of working is changing to a teleworking position it is important to be able to have a correct management of the tasks of the team, I love the function "add a participant", I end up highlighting that once a project has started, finding and managing things and having a track is really easy comparatively. The ease of use is the most useful nowadays, for beginners or people who have a hard time handling some products so this application is preferred to use, it is quickly and you can incorporate more than 100 people and desktops in a period of two weeks improved the workflow of the organization, it is also very easy to use when it comes to handling incident tickets. You can also generate reports to better interpret the number of tickets we handle every day. The support is very fast and has solved our problems through TeamViewer as a quick fix, so we didn't have to wait for our admin.
What do you dislike about the product?
It usually happens that updates; has problems that take time to update or sometimes generate errors. Of the rest it is excellent.
What problems is the product solving and how is that benefiting you?
It is an excellent tool to keep track of all tickets and download all tickets in excel format with all comments and attachments, plus we can track and perform tasks comfortably when working between several domains. It helps you greatly for the workflows of the organization that are designed as a versatile administrator and he keep track of all the software, resources, market, development, finance, human resources, constitutional and audit processes, an extraordinary application. For tickets with Jira Service it is easy to solve the problem because there is a specific answer where you can simply click, it is very organized when it comes to handling tickets to solve.
Recommendations to others considering the product:
It is a quality and excellent product, for its great technical support service and for its specific documentation, installing the software is complete and very useful for everyone.
A good SM tool
What do you like best about the product?
Easy interface, amazing UI. The UX is user friendly. Out of the box Service Desk is very user friendly and the inbuilt workflows and the widgets are intuitive and easy
What do you dislike about the product?
The visual elements of the reports should have been better. And the reports like SLA reports etc should have more customizable options. AI assisted analytics would be a good addition to the atlassian JSM suite
What problems is the product solving and how is that benefiting you?
Internal SD, SD for clients, Service management and portal for customer care agents and external clients. Product support and collection of pool of ideas for enhancements
ITSM with ITL flow
What do you like best about the product?
Dedicated customer portal and SLA based monitoring
What do you dislike about the product?
Flexibility in report generation is relatively less
What problems is the product solving and how is that benefiting you?
Incidents will appear in the form of tickets. I am analyzing the tickets and solving and assigning them to another team if required.
Best task management platform
What do you like best about the product?
Jira has two versions that are free and professional. We are using a professional version, and it works in great shape. It has many integration support. Also, it works cross-platforms.
What do you dislike about the product?
Pricing is really high, and you can not license exact numbers. They have some interesting number limits.
What problems is the product solving and how is that benefiting you?
We are using Jira as a task management.
Recommendations to others considering the product:
If you need a stable and working great task management platform, you can use it surely.
Jira Service Management
What do you like best about the product?
Jira Service Management enables us to keep track of all the incoming issues for IT to deal with. There are automation rules to configure, and metrics can be exported to measure your team's effectiveness.
What do you dislike about the product?
The back end can be very daunting if custom configuration is required. There are many levels of interdependent settings which need to be lined up to function properly.
What problems is the product solving and how is that benefiting you?
Previously, IT related issues were being reported haphazardly through whichever platform the reporter happened to be looking at at the time. This was too chaotic to be scalable as the company grew. The Jira Service Management console has allowed us to have proper queuing of issues with paths for escalation and proper SLA monitoring.
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