Jira Service Management
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Jira Service Management- Best tool for Project Managers
What do you like best about the product?
It is a benefit to using this tool as it makes it easy to use other Jira tools. It provides confluence where the documentation and guide can be created using different templates and it is helpful for our entire team.
What do you dislike about the product?
I didn't find any major issues with Jira but only one suggestion is that it can use simple use cases.
What problems is the product solving and how is that benefiting you?
Using Jira as our service management tool was a great decision, it made the work transparent. Our Devs can easily find and track issues and limit the number of meetings.
Jira is very good service management tool
What do you like best about the product?
Jira has very good workflow for each service request created and it would help us manage all the incidents.
What do you dislike about the product?
The incident management forms requires more options to cover all different types of incidents in an organization.
What problems is the product solving and how is that benefiting you?
It helps us to manage the projects by helping the team to review all the requests created by different team members
Very functional but really complicated
What do you like best about the product?
The apparent simplicity of the process .
What do you dislike about the product?
The way to set up the projects is not intuitive
What problems is the product solving and how is that benefiting you?
We have an easy way to manage our Product Support
Not a Fan
What do you like best about the product?
I like the fact that Jira is app based. Otherwise...
What do you dislike about the product?
I find this system extremely difficult to use, it has no intuitive qualities and makes it is really hard to follow the status of a request or collaborative effort. I would prefer almost any other system to this one alas I would seem to be stuck in non-paradise. I also hate the ability of one collaborator to end the process/request while the others get o notice of the same.
What problems is the product solving and how is that benefiting you?
IT collaborative effort but it' doesn't truly meet the need/does not bridge the gap that it is intended to. I hate having to resubmit multiple times to get something accomplished.
Best software to handle customer needs
What do you like best about the product?
Jira can be both easy to use and extremely complicated. It's up to the project admin which case it will be. From the customer side, it can be a quick form, but for support guys, the ticket made by the customer can be a big task
What do you dislike about the product?
The number of automation that are running globally shouldn't be limited. There were several times when it could save the admin from the trouble of using third-party tools just to unite 2 projects
What problems is the product solving and how is that benefiting you?
it made it easy for onsite employees to tell the business what should be done to make their work more effective. Customer can quickly create a task that will be assigned to proper person and that fellow will deal with it very quickly most of the times
The Best Customer Service
What do you like best about the product?
Jira's service desk is well-organized in terms of ticket management, which is a feature I like. You can view the priority of each ticket, from highest to lowest, along with a remark section and a list of individuals to whom you may allocate the work.
What do you dislike about the product?
From my perspective, there is nothing I dislike. Another recommendation is to create a service desk app for Jira, which is more user-friendly than launching it in a browser.
What problems is the product solving and how is that benefiting you?
Jira Support Desk is how we receive customer service emails, and it enables us to track them, reply to them, forward them to other departments, and link them to known issues.
Jira services review
What do you like best about the product?
The interface of jira is very user friendly, which helps to collaborate multiple teams to work together. User can connect the service desk tickets to find root cause before causing the trouble.
What do you dislike about the product?
There can be more customisable fields for report section which will help to present results in better way. There is no auto call back option if ticket get deleted accidentally.
What problems is the product solving and how is that benefiting you?
It requires proper configuration to see it's fullest potential. It's visual scripting and workflows tools are really useful and easy to learn except for the unexpected breakouts
JIRA is best for project management.
What do you like best about the product?
Jira is easy to use . Admin and user both can track everything from here . Also we can do many customisation here .
What do you dislike about the product?
I couldn't find any things wrong here . I am using from last 2 years . But couldn't find a single bug .
What problems is the product solving and how is that benefiting you?
Admin can assign issue to the employees from Jira . They can track the status also . User get notifications when admin assign any issue to him .
JIRA - A Project Management Tool
What do you like best about the product?
The UI of Jira is great and it's very simple to work with JIRA. The best part is there is an email notification feature when someone raised a ticket, there is also a separate section for updating the comment for the ticket.
What do you dislike about the product?
I am using JIRA for the last couple of years and I didn't find anything odd as of now.
What problems is the product solving and how is that benefiting you?
We are using JIRA in our current organization and we are able to assign work to different team members and easy to keep the track of all the tickets.
Simple Service Management Tools
What do you like best about the product?
Create ITSM from scratch with many template options (IT, HR, General, etc.)
What do you dislike about the product?
Pricing is quite expensive for small organization
What problems is the product solving and how is that benefiting you?
Integrated system with Jira Product
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