Jira Service Management
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Easy to organise and add tasks, Easy to create Service Level Agreements & assign people
What do you like best about the product?
Every team member can create projects that can be shared within the team, which includes all the transparency, Ease of assigning people,Easy tracking system
Integration options to automate the workflows.
Integration options to automate the workflows.
What do you dislike about the product?
It's cost may be high compared to its competitors although it has customized pricing plans based on the implementation scale. It's automated ticket routing facility stands out.
What problems is the product solving and how is that benefiting you?
Visibility for the entire team by logging the requests in a central repository.
Tracking of issues and response time to client has been improved.
Automated ticket routing enables users to take up tasks instantly.
Tracking of issues and response time to client has been improved.
Automated ticket routing enables users to take up tasks instantly.
Awesome product for agile methodology implementation
What do you like best about the product?
The way we can add all details in tasks and can create sub tasks.
What do you dislike about the product?
Nothing much but GUI can be more user friendly. Sometimes new user struggle from where he can see projects.
What problems is the product solving and how is that benefiting you?
It is a efforts tracking and issue tracking tool foe agile methodologies.
Enterprise Grade ITSM!
What do you like best about the product?
Jira is a very easy tool to use especially in a large organization with many users working in different areas of a project. There is a roll out learning curve but overall works very well!
What do you dislike about the product?
The roll out and the training / customization of the fields does require a bit of a steep learning curve. Additionally, the system didn't feel as mobile friendly as it should be.
What problems is the product solving and how is that benefiting you?
We use this for bug and task tracking as well as correlation between our CRM to customer support for the service desk management. It streamlines our processes and allows a single dashboard to view all functions for a project (internal + external)
Best product for project Management.
What do you like best about the product?
Jira is one of best product for managing the projects. It has story, story points, estimation, tasks, and hours claimed for associates on specific story.
There are several tools which are quite useful.
There are several tools which are quite useful.
What do you dislike about the product?
The UI is little bit complex.
Lack of self tutorials
No demo and sufficient info for helps.
Tools are merged into other tools which is a little bit conplex
Too much functionality.
Lack of self tutorials
No demo and sufficient info for helps.
Tools are merged into other tools which is a little bit conplex
Too much functionality.
What problems is the product solving and how is that benefiting you?
In our projects we usually use Jira to assign story to associates in each sprint.
Great tool
What do you like best about the product?
Managining the change management process through Jira is one of the best way and I believe it is widely used. There are options to integrate to almost all the known CRM tools.
What do you dislike about the product?
Nothing so far, everything is pretty smooth
What problems is the product solving and how is that benefiting you?
Managing change management tickets and we also used it as our support portal
Tailor your business processes to the way you work
What do you like best about the product?
You can assign all requests and referrals to the Operations and support teams within the company to the team or person you want through this application.
You can integrate the application with many different applications and use it easily. I can say that the interface is really simple and understandable.In addition, you can receive notifications and follow up the requests received outside of working hours via devices such as mobile and tablet and prioritize the requests. I can say that it is the application where all job demand situations within the company are managed from here. I am extremely satisfied.
You can integrate the application with many different applications and use it easily. I can say that the interface is really simple and understandable.In addition, you can receive notifications and follow up the requests received outside of working hours via devices such as mobile and tablet and prioritize the requests. I can say that it is the application where all job demand situations within the company are managed from here. I am extremely satisfied.
What do you dislike about the product?
I did not encounter any negative situation.
What problems is the product solving and how is that benefiting you?
I can say that it is an application directed by all business demand situations within the company. The perfect app for job tracking.
Agile oriented service management tool.
What do you like best about the product?
Seamlessly integrated with any third party application like monitoring tool, testing tools and
Jira has a self service feature where an individual can raise incident, change and request without depending on service desk team.
Jira has a self service feature where an individual can raise incident, change and request without depending on service desk team.
What do you dislike about the product?
Initial setup of jira tool is quite complex. We might require someone vendor expertise to build.
It provides lot of features, which might looks UI jam-packed and leisurely to load.
It provides lot of features, which might looks UI jam-packed and leisurely to load.
What problems is the product solving and how is that benefiting you?
Automated routing if tickets can be done based in the user specific custom keywords.
One of the best in the business!
What do you like best about the product?
Project flexibility, Agile, Scrum & Kanban boards, and Reports & Insights.
What do you dislike about the product?
Complicated User Interface and No In-build timeline. Makes it challenging to track projects.
What problems is the product solving and how is that benefiting you?
Project Management & Ticketing System
Best ticketing tool ever
What do you like best about the product?
Jira has some initial learning curve to understand. Although, once you know it, Jira is a powerful tool for managing and tracking tickets for internal projects and workflows. You can set up the dashboards in minutes and get total control over the number of requests you are getting. It brings instant visibility into the ticket queue and configures the trends and analytics of the tickets.
What do you dislike about the product?
I don't have major dislikes. If I have to critique, I would say Jira does not have an easy Slack and Zendesk integration. The UI is old-school style but still works as it can perform the duties.
What problems is the product solving and how is that benefiting you?
We use Jira or an internal ticketing system and track projects and workflows. More importantly, we use the time tracking widget in Jira, which gives us complete visibility into where we spend most of the time.
Review for JIRA
What do you like best about the product?
We can easily raise any escalation-related issue on JIRA and track them properly
What do you dislike about the product?
It's a bit clustered and sometimes difficult to find the issue
What problems is the product solving and how is that benefiting you?
Tracking all my escalations at one place
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