Jira Service Management
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933 reviews
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JIRA review on panel
What do you like best about the product?
Jira is one of the best project management tools available today. It is very useful for all kinds of teams, whether they are in IT, support, or other departments. With Jira Service Management, we can easily track open tickets and monitor the progress of each task. The team can plan, assign, and manage their work in an organised way. It helps in improving productivity and coordination among team members. Everything is transparent, so nothing gets missed. Overall, it makes project handling much easier and more efficient for everyone involved.
What do you dislike about the product?
One thing I don’t like about Jira Service Management is that sometimes it is hard to find which ticket is assigned to me. The tool does not clearly show it, so I have to search a lot or ask others for help. This can waste time and cause confusion. Also, sometimes Jira does not guide me properly or give me a clear direction on what to do next. It feels like I am stuck or unsure about the next steps. If these issues are improved, Jira will become even more user-friendly and efficient for daily work.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps me manage my work more easily and in an organised way. In my role, I mainly review tickets that are created by the content team or management team. Whenever a new Jira ticket comes in, I get an automatic email. I open the ticket and check many things carefully. I make sure that the content written is correct and suitable, the mailer team has used the proper code, the CTA (Call to Action) has the correct title tag, and the overall design of the email looks good and is properly formatted. I do a full audit to ensure there are no mistakes. If everything is correct, I approve the ticket and close it in Jira. This process helps avoid errors and ensures smooth communication. Jira makes tracking all these tasks simple, and it improves the workflow between teams, which helps me do my job more efficiently.
Great CRM tool
What do you like best about the product?
Flexibility, search options, and modifications to the custom SDs
What do you dislike about the product?
Can be messy to learn, or can overwhelm, if it is not set up properly
What problems is the product solving and how is that benefiting you?
It solves the issue with reaching out and finding people responsible for various issues allowing me to have a single contact point for various teams
Jira Service Management
What do you like best about the product?
I like its service, and very much efficient to work
What do you dislike about the product?
Most of the time it is very convinient but sometimes it had a few bugs
What problems is the product solving and how is that benefiting you?
To monitor all the internal tickets
I had used Jira before currently I'm working in agile but it easier and convenient to use
What do you like best about the product?
It's easy to track the development lifecycle and mange bugs and assigned tasks
What do you dislike about the product?
Not much but yeah sometimes it crashes but it's mostly my device and not the site itself
What problems is the product solving and how is that benefiting you?
Making it convenient to tracking bugs and assigned tasks.
My love for Jira
What do you like best about the product?
It’s easy to track, prioritize, and manage customer requests in one place.
What do you dislike about the product?
Some features can be complex to set up and may require a learning curve.
What problems is the product solving and how is that benefiting you?
It helps manage and organize support tickets efficiently, improves team collaboration, and ensures faster response times—leading to better customer satisfaction.
JIRA Service Management is a great software platform
What do you like best about the product?
In my view, the standout characteristic of Jira Service Management is its extensive customization capabilities within Atlassian’s suite of tools. The ability to design tailored workflows and seamlessly integrate with Jira Software, Confluence, or Bitbucket enhances team collaboration. Additionally, the automation features reduce repetitive tasks, while the self-service portal grants users convenient access to the knowledge base. The platform's robust reporting and analytics capabilities are also noteworthy, as they play a crucial role in tracking and improving service performance.
What do you dislike about the product?
While Jira is known for its flexibility, some users feel that certain aspects of Jira Service Management are limited in customization options, particularly in workflows and forms.
What problems is the product solving and how is that benefiting you?
Jira Service Management simplifies the optimization of IT service requests and incidents through its customizable workflows, integration with other Atlassian tools, and automated features. The user-friendly interface and self-service portal enhance the end-user experience, while reporting tools provide measurable insights. However, it can be costly for smaller teams and may present a learning curve for new users. Overall, it is a powerful and flexible tool for enterprises aiming to improve their IT service management operations.
Good platform to managing service request and incident Easy to use highly customizable and excellent
What do you like best about the product?
We've had an excellent experience with Jira Service Management. The response time, ticket tracking, and overall service delivery have been outstanding. It’s a must-have for any service-oriented team
What do you dislike about the product?
Everything is good as per me, there is no con
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us efficiently manage and track service requests, incidents, and internal workflows across teams. It has streamlined our IT support and customer service processes by centralizing communication, automating repetitive tasks, and providing real-time visibility into ticket status.
Best to use as it performs proper flow to a ticket , where to assign, whom to assign, etc.
What do you like best about the product?
sidebars, functions,easy project handling, creating ticket.
What do you dislike about the product?
Nothing yet. hope it feels better till i work on it.
What problems is the product solving and how is that benefiting you?
We use JIRA to track the service tickets that we are recieving from client.
Jira is very efficient and the UI/UX of the website is extremely easy to use
What do you like best about the product?
The UI/UX is easy to navigate between different queries
What do you dislike about the product?
For some people the interface might be a little tricky
What problems is the product solving and how is that benefiting you?
The most efficient use of JIRA is through IT service desk because it is easy within our organIzation to navigate the issues related to IT
Jira is great but the ticketing sub-options are not so convenient to find and use .
What do you like best about the product?
Is a great ticketing options with the most number of fields where I can populate the minutest of the details of the ticket .
What do you dislike about the product?
Navigating through the Jira tool can be a challenge as there are so many fields and at times I struggle to get on to the view I saw a few days ago in a ticket to check out few details .
What problems is the product solving and how is that benefiting you?
It serves as a great tool for change management as there are separate fields for time slot, and to populate the purpose , back up plan , failover plan , etc ,where it very easy for the change approver to understand the ticket in one view preventing back and forth email comms .
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