Jira Service Management
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Jira task hero
What do you like best about the product?
Jira is nice for tracking work. Easy to see who is doing what, and progress is clear. Helps in managing tasks without confusion
What do you dislike about the product?
Sometimes Jira feels slow and too complex. Too many clicks for simple things, and if not set up properly, it gets messy.
What problems is the product solving and how is that benefiting you?
Jira helps in tracking tasks, bugs, and project progress. It keeps the team on the same page, so no work is missed. Main benefit for me is clear visibility – I know what to do, deadlines, and who's responsible for what.
Jira is a smart tool for tracking tasks, managing teams, and boosting project efficiency.
What do you like best about the product?
its seamless integration with other Atlassian tools, customizable workflows, and real-time tracking that makes handling IT requests and incidents fast and efficient.
What do you dislike about the product?
setup and customisation can take time...
What problems is the product solving and how is that benefiting you?
It helps us manage customer issues and internal IT requests in one place. Earlier, things were all over the place emails, messages, calls now everything is tracked properly. It saves time, keeps the team updated, and makes sure no request is missed. Very helpful for daily work and smooth coordination.
Best ticking tool
What do you like best about the product?
I used jira as a ticking tool in my organization it's very easy and understanding interface
What do you dislike about the product?
Nothing to dislike everything is fine and good.
What problems is the product solving and how is that benefiting you?
User onboarding and de boarding
Jira Service Management
What do you like best about the product?
JSM is designed to solve the problem of managing service requests, incidents, problems, changes and assets across various departments (especially IT,HR, facilities, etc)in a centralised, structured and trackable way.
What do you dislike about the product?
Users often find its initial setup and customization overly complex, especially for smaller teams or those with specific needs. The interface can feel clunky and navigation can be difficult, leading to wasted time trying to find the right tools and settings. Additionally, some users find the reporting features and out-of-the-box dashboard widgets lack the depth or intuitiveness they need for quick insights.
What problems is the product solving and how is that benefiting you?
service requests, automating workflows, and improving collaboration across teams. It benefits organizations by streamlining service delivery, increasing efficiency, and ultimately enhancing customer and employee satisfaction.
Best tool to track progress and manage
What do you like best about the product?
Ease of use
Ease of Implementation
Number of Features
Ease of Implementation
Number of Features
What do you dislike about the product?
memory issue for attachments
options for Jira status
options for Jira status
What problems is the product solving and how is that benefiting you?
Attachment memory issue
Robust ITSM Platform with Deep Customization and Atlassian Synergy
What do you like best about the product?
I value Jira Service Management’s seamless integration with the broader Atlassian ecosystem. It’s highly configurable, which allows us to tailor workflows, SLAs, and automation rules to fit even the most complex organizational needs. The native support for ITIL practices, along with features like asset and configuration management via Assets (formerly Insight), make it a complete solution for both IT and enterprise service management. Its intuitive queue system, customizable request types, and strong reporting capabilities enable teams to deliver responsive and measurable support.
What do you dislike about the product?
While powerful, JSM’s flexibility can come at the cost of a steep learning curve for new admins or non-technical stakeholders. Some out-of-the-box experiences, like dashboard visualization or knowledge base linking, could be more user-friendly without requiring additional apps or Confluence licensing. Also, performance can occasionally lag for larger instances or complex workflows, especially without proper governance. Pricing tiers and app dependencies can also become a consideration as the environment scales.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps solve the challenge of siloed communication and fragmented service processes across IT and business teams. By centralizing request intake, automating repetitive tasks, and enforcing consistent workflows, it improves visibility, accountability, and response times. For us at Sprinkle, this means faster resolution of incidents, more reliable change management, and better alignment between service teams and business stakeholders.
The integration with tools like Jira Software and Confluence ensures seamless collaboration between development and operations (DevOps), while the asset management capabilities help maintain a clear picture of infrastructure dependencies. Ultimately, it allows us and our clients to scale service operations efficiently while maintaining control and compliance.
The integration with tools like Jira Software and Confluence ensures seamless collaboration between development and operations (DevOps), while the asset management capabilities help maintain a clear picture of infrastructure dependencies. Ultimately, it allows us and our clients to scale service operations efficiently while maintaining control and compliance.
Jira Service Management: A Powerful ITSM Tool for Agile and DevOps Teams
What do you like best about the product?
What I like best about Jira Service Management is its seamless integration with Jira Software and other Atlassian tools, which makes collaboration between IT, development, and business teams incredibly efficient. The customizable workflows, powerful automation, and real-time SLA tracking help streamline incident and request management, reducing manual effort and improving response times. The user-friendly self-service portal combined with Confluence integration also empowers end users to resolve common issues on their own, which reduces ticket volume and boosts overall productivity.
What do you dislike about the product?
What I dislike about Jira Service Management is that it can have a steep learning curve, especially for new or non-technical users. The setup and customization process can be time-consuming, and without prior experience, configuring workflows, SLAs, and automation rules may feel overwhelming. Additionally, the performance can slow down with complex configurations or a high volume of tickets, and the cost can scale quickly as more features or users are added, making it less budget-friendly for smaller teams.
What problems is the product solving and how is that benefiting you?
Jira Service Management brings structure, speed, and transparency to our service operations ,helping us deliver better support while aligning with agile and DevOps practices.
Effortless Project Tracking with Jira
What do you like best about the product?
What I like best about Jira Service Management is its ability to streamline service requests, incidents, and changes through a centralized, customizable platform with powerful automation and integration features, making it easy for teams to collaborate, respond quickly, and maintain high service standards
Overall, the platform is highly configurable.
Overall, the platform is highly configurable.
What do you dislike about the product?
Configuring workflows, request types, and permissions can feel overwhelming, especially for those new to Atlassian products or ITSM platforms.
Product enhancement requests are very slow to implement.
Any suggestions need to be voted on their page, and the response is extremely slow
Product enhancement requests are very slow to implement.
Any suggestions need to be voted on their page, and the response is extremely slow
What problems is the product solving and how is that benefiting you?
Jira is the tool that I majorly use to track existing requests and route requests to multiple internal teams.
The workflows created a very robust and we have not experienced and bugs or failures over the years
The workflows created a very robust and we have not experienced and bugs or failures over the years
Best ticketing experience
What do you like best about the product?
I've been using JIRA for a few years now, and overall, it's been a solid experience. It integrates well with other Atlassian tools, which is a big plus for our dev and support teams. The interface can be a bit overwhelming at first, especially for non-technical users, but once you're familiar with it, it's pretty efficient. I like the customizable workflows and how tickets are easy to track and prioritize. There are occasional quirks, but nothing that's been a dealbreaker. Definitely a good choice for teams already in the Atlassian ecosystem.
What do you dislike about the product?
Their AI is still not the best, takes a lot of efforts just to get basic info.
What problems is the product solving and how is that benefiting you?
Tracking historical issues, useful email alerts.
It's a versatile tool. User friendly interface for easy bug logging and troubleshooting.
What do you like best about the product?
1. User friendly.
2. The interface is easy to understand.
3.Easy bug tracking.
2. The interface is easy to understand.
3.Easy bug tracking.
What do you dislike about the product?
Lagging of the system when the multiple of users logged in.
Limitation of reindexing time like usually 4-5 hours.
Limitation of reindexing time like usually 4-5 hours.
What problems is the product solving and how is that benefiting you?
Bulk uploads made easy.
Archiving of issues rather clearing out the whole thing so that we can retrieve back what required.
History of changes being tracked.
Archiving of issues rather clearing out the whole thing so that we can retrieve back what required.
History of changes being tracked.
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