Jira Service Management
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933 reviews
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Jira is useful if my manager response is fast
What do you like best about the product?
Regarding jira, whenever we are working on the case and need any update or approval we career jira ticket, once the ticket assign to my manager it's easy for them to understand the salary and approve the ticket.
What do you dislike about the product?
Here in jira service response is always be slow i don't know the reason or may be because of man power.
What problems is the product solving and how is that benefiting you?
Yes it will very helpful, such as password reset, approvals.
It's very useful in terms of managing the task project finalization and getting things done
What do you like best about the product?
Jira service ticketing tool, Jira service management it's help a lot to track the task completion and team productiveness.
What do you dislike about the product?
Not able to do customisation at individual level.
What problems is the product solving and how is that benefiting you?
Team Task completion, productivity checking, one place for all task
Jira Review
What do you like best about the product?
Ease of use and categorization of different processes makes it absolutely #1 tool to go for.
What do you dislike about the product?
Processing speed can be raised a bit as in current changing ticket statuses takes a bit time occasionally.
What problems is the product solving and how is that benefiting you?
Categorization of support request as per time which really helps in focusing on the priority tickets and creating performance goals for team members makes it easy to track. This is the best tool for internal comms as well.
Efficient Project Tracking with Jira
What do you like best about the product?
I like how Jira Service Management streamlines IT requests with customizable workflows, real-time tracking, and seamless integration with Confluence and other Atlassian tools.
What do you dislike about the product?
The interface can feel overwhelming for new users, and customizing workflows sometimes requires technical expertise or admin support.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us manage IT support tickets, prioritize incidents, and track SLAs effectively. This improves team accountability, response times, and overall service delivery.
Excellent Tool for Managing Service Requests and Improving Team Efficiency
What do you like best about the product?
Jira Service Management offers a highly customizable and intuitive interface that makes ticket tracking, workflow automation, and incident management extremely efficient. I particularly like how well it integrates with Confluence and other Atlassian tools, allowing seamless documentation and collaboration. The SLA tracking and real-time reporting features help our IT team stay on top of requests and deliver better service. The ability to create custom queues and categorize requests makes it easy to prioritize tasks.
What do you dislike about the product?
While Jira Service Management is powerful, it can be slightly overwhelming for new users due to its extensive configuration options. The learning curve is steep if you're not familiar with the Atlassian ecosystem. Also, some advanced features are locked behind higher-tier plans, which might be a limitation for small teams. However, once you get used to the interface, the productivity gains make up for the initial complexity.
What problems is the product solving and how is that benefiting you?
Jira Service Management has significantly improved the way we handle IT service requests and incident management. Previously, tracking and prioritizing tickets was time-consuming and prone to miscommunication. With Jira, we now have a centralized platform that allows us to automate workflows, define SLAs, and ensure transparency across teams. The ease of integration with other Atlassian tools helps streamline issue resolution and collaboration. As a result, we’ve reduced response times, increased accountability, and improved customer satisfaction.
Jira is a good tool for service management
What do you like best about the product?
What I like best about Jira Service Management is how it seamlessly bridges the gap between IT operations and development teams. Its integration with Jira Software allows for real-time collaboration, faster incident resolution, and greater visibility across the full issue lifecycle. The customizable workflows, SLAs, and automation rules make it highly adaptable to different team needs — which boosts both efficiency and accountability. As someone who values structured yet flexible systems, I find it incredibly powerful for managing service requests, change approvals, and problem tracking in one place.
What do you dislike about the product?
One limitation I’ve experienced with Jira Service Management is that while it’s very powerful and customizable, the initial setup and configuration can be quite complex—especially for teams without prior experience. Customizing workflows, setting up automation, and managing permissions can require a steep learning curve. Additionally, as the number of projects and issues grows, performance and usability can sometimes be affected without proper maintenance. That said, once it’s well configured, it becomes a very robust and efficient tool.”
What problems is the product solving and how is that benefiting you?
Jira Service Management helps solve the challenge of managing high volumes of service requests, incidents, and changes in a structured, trackable way. It centralizes communication between support teams and end users, ensuring requests are prioritized based on SLAs and routed to the right teams quickly. For me, this means better visibility into workloads, faster resolution times, and fewer missed or duplicate tickets. Automation and knowledge base integration also reduce repetitive work, allowing us to focus more on complex issues and improving user satisfaction.”
I have worked with Jira for more than 3 years now
What do you like best about the product?
The project management becomes easy. We get all the updates, development aligned properly so that we get of overview of how everything is going.
Easy to manage and wasy to use.
Easy to manage and wasy to use.
What do you dislike about the product?
Nothing as of now but it can be more optimized and also AI can be included integrated so that it makes it more fast
What problems is the product solving and how is that benefiting you?
Managing the bugs and the development work is easily trackable.
Jira Service management is best ITSM Tool.
What do you like best about the product?
One of the top advantages is how tightly JSM integrates with Jira Software. It enables DevOps, IT and support teams to work in a shared environment, enhancing visibility and collaboration between development and operations.
Developers can easily view, prioritize, and act on incidents raised by support or ops.
Change requests link directly to code repositories, CI/CD pipelines and deployment tracking.
Developers can easily view, prioritize, and act on incidents raised by support or ops.
Change requests link directly to code repositories, CI/CD pipelines and deployment tracking.
What do you dislike about the product?
Complex Configuration and Learning Curve
JSM’s flexibility often comes at the cost of complexity.
Initial setup (especially for SLAs, workflows, approvals, automation, and request types) can be overwhelming for new admins.
It requires understanding Jira’s core architecture—issues, schemes, custom fields, permissions, etc.—which isn't intuitive for non-technical users.
Users without prior Jira experience may find the UI and terminology (like “issues,” “projects,” and “queues”) confusing.
JSM’s flexibility often comes at the cost of complexity.
Initial setup (especially for SLAs, workflows, approvals, automation, and request types) can be overwhelming for new admins.
It requires understanding Jira’s core architecture—issues, schemes, custom fields, permissions, etc.—which isn't intuitive for non-technical users.
Users without prior Jira experience may find the UI and terminology (like “issues,” “projects,” and “queues”) confusing.
What problems is the product solving and how is that benefiting you?
Jira Service Management (JSM) is designed to solve a wide array of problems related to IT Service Management (ITSM), DevOps collaboration, and cross-functional service delivery. Here’s a breakdown of the problems it solves and the benefits it delivers, particularly for organizations that are scaling or embracing agile practices.
Easy to use and navigate
What do you like best about the product?
The ease of use and navigating through the screen is comfortable. It doesn’t require too much technical knowledge to browse through the application
What do you dislike about the product?
There is lot of scope to leverage AI and automate the process
What problems is the product solving and how is that benefiting you?
Project management and ticket management
One of the top in demand service management tool in market
What do you like best about the product?
The User interface and the ability to configure according to the need. Also the process flow is well streamlined
What do you dislike about the product?
Pricing is much higher comparing to its competitors in market
What problems is the product solving and how is that benefiting you?
Track customer issues through incident and tickets, and streamline the process to resolve it before SLA breach
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