Jira Service Management
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Great Work, it's very helpful to other colleagues
What do you like best about the product?
Incidents raised in JSM can be easily linked to Jira Software issues for faster bug fixes or feature requests.Dev and IT teams work together in the same ecosystem.
What do you dislike about the product?
Too much customization can lead to a messy or inconsistent setup.
What problems is the product solving and how is that benefiting you?
Jira Service Management has helped me streamline service request intake and ensure better collaboration between support and dev teams. I benefit directly from its automation and SLA tracking, which reduce manual effort and keep my team focused on high-impact issues. The built-in ITIL processes have also brought structure and visibility to our incident and change workflows, ultimately improving our service quality.
Amazing
What do you like best about the product?
Jira is best known as the leading agile project management tool
What do you dislike about the product?
Jira's primary dislikes stem from its complexity, steep learning curve, performance issues with large projects, and a user interface that can be overwhelming.
What problems is the product solving and how is that benefiting you?
Project Management
Jira ticketing System
What do you like best about the product?
Jira Service Management offers streamlined ticketing and workflow automation, making issue tracking efficient and organized.
It enables clear communication between teams with customizable SLAs, reports, and a user-friendly interface.
It enables clear communication between teams with customizable SLAs, reports, and a user-friendly interface.
What do you dislike about the product?
The interface can feel overwhelming at times, especially for new users due to its complexity and numerous configuration options.
What problems is the product solving and how is that benefiting you?
Jira Service Management streamlines incident, request, and change management, helping us respond faster and stay organized across teams.
Jira Service Management Review
What do you like best about the product?
It is a legacy system in today's time and easy to find resources during issues or when clarity isn't there for using it.
What do you dislike about the product?
It's very elaborate and you constantly have to learn new thhgs
What problems is the product solving and how is that benefiting you?
Slow systems
Does Jira Service Management Live Up to the Hype? A Real-World Review
What do you like best about the product?
1. Seamless Integration with Jira & Atlassian Ecosystem
2.Intuitive Customer Portal & Self-Service
3.Powerful Automation & Workflows
4.Cloud & Data Center Flexibility
2.Intuitive Customer Portal & Self-Service
3.Powerful Automation & Workflows
4.Cloud & Data Center Flexibility
What do you dislike about the product?
1. Pricing & Licensing Can Get Expensive
2. Steep Learning Curve for Non-Jira Users
3.Limited Out-of-the-Box ITSM Features
4.Mobile Experience is Underwhelming
2. Steep Learning Curve for Non-Jira Users
3.Limited Out-of-the-Box ITSM Features
4.Mobile Experience is Underwhelming
What problems is the product solving and how is that benefiting you?
IT operations by centralizing incident tracking, automating ticket routing, and enforcing SLAs reducing resolution time by 30%. Its seamless Jira/Confluence integration eliminates silos, enabling devs and IT to collaborate faster. Real-time reporting cuts manual status updates by 50%, freeing teams for high-impact work.
Streamlined, Powerful, and Easy to Use - Jira Service Management Rocks!
What do you like best about the product?
The best thing about Jira Service Management is how easy it is to use, even for users who aren’t as tech-savvy. The interface is intuitive and clean, making it easy for teams to adopt and use right away. The range of features—ticket management, automation, reporting—gives us everything we need to support both internal teams and external customers. Plus, the integration with other Atlassian tools is seamless, which really adds value when managing multiple projects or tasks.
What do you dislike about the product?
There’s really not much to dislike, but one small area for improvement is the customization options for the UI. While it’s customizable to a point, I think a few more design tweaks could help make it even more user-friendly for specific industries or smaller teams.
What problems is the product solving and how is that benefiting you?
As a Project Manager, Jira Service Management has solved several key challenges:
Disorganized Requests: It centralizes requests, making it easy to track, categorize, and prioritize, which ensures nothing gets missed.
Inefficient Workflows: Automation and customizable workflows have streamlined tasks and reduced errors, boosting productivity.
Lack of Visibility: Real-time dashboards and reporting give me a clear view of progress, allowing better forecasting and stakeholder updates.
Integration Issues: With seamless integrations across Atlassian tools and Slack, we’ve eliminated tool fragmentation and improved communication.
Benefits: It’s helped me manage timelines, improve team efficiency, and reduce bottlenecks, making project management smoother and more effective.
Disorganized Requests: It centralizes requests, making it easy to track, categorize, and prioritize, which ensures nothing gets missed.
Inefficient Workflows: Automation and customizable workflows have streamlined tasks and reduced errors, boosting productivity.
Lack of Visibility: Real-time dashboards and reporting give me a clear view of progress, allowing better forecasting and stakeholder updates.
Integration Issues: With seamless integrations across Atlassian tools and Slack, we’ve eliminated tool fragmentation and improved communication.
Benefits: It’s helped me manage timelines, improve team efficiency, and reduce bottlenecks, making project management smoother and more effective.
Robust ITSM Tool That Integrates Seamlessly with Jira
What do you like best about the product?
What I like best about Jira Service Management is its seamless integration with the entire Atlassian ecosystem, especially Jira Software and Confluence. This allows our development and IT support teams to collaborate efficiently on incidents, service requests, and change management. I also appreciate the high level of customization available — from workflows and SLAs to automation rules — which helps us tailor the platform exactly to our business processes. The intuitive portal for end-users and powerful reporting tools are also big pluses.
What do you dislike about the product?
While Jira Service Management is powerful, its biggest drawback is the steep learning curve—especially for new users or non-technical teams. Initial setup and configuration can be complex, particularly when customizing workflows or permissions. Some advanced features require a deep understanding of Jira administration, which can slow down adoption. Additionally, the pricing can become a concern as you scale, especially if you need access to premium features across multiple teams.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us solve the challenge of managing IT requests, incidents, and changes across multiple teams in a centralized, organized way. Before using it, tracking issues and coordinating between development and IT support was inefficient and prone to miscommunication.
With JSM, we benefit from streamlined workflows, automated ticket routing, and clear visibility into SLA performance. This reduces response and resolution times, improves collaboration, and ensures critical incidents are addressed promptly. The integration with other Atlassian tools further enhances transparency and knowledge sharing, making our IT operations more proactive and reliable.
With JSM, we benefit from streamlined workflows, automated ticket routing, and clear visibility into SLA performance. This reduces response and resolution times, improves collaboration, and ensures critical incidents are addressed promptly. The integration with other Atlassian tools further enhances transparency and knowledge sharing, making our IT operations more proactive and reliable.
Jira service desk management
What do you like best about the product?
The onboarding process, the ticket navigation panel and the way it built for each department. It facilitates a lot of opportunity and process.
What do you dislike about the product?
The client base web page. It's too lame.
What problems is the product solving and how is that benefiting you?
It really good at showing and notifying the SLA.
All good
What do you like best about the product?
Connecting with client in real time and resolution of issue.
What do you dislike about the product?
All good, there is no such issue ryt now
What problems is the product solving and how is that benefiting you?
To mangement of Project
Easy to track
What do you like best about the product?
Streamlined IT support and workflows use
What do you dislike about the product?
Complex setup for undestanding and steep learning curve
What problems is the product solving and how is that benefiting you?
It centralizes support requests, boosting team efficiency.
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