Jira Service Management
AtlassianExternal reviews
933 reviews
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Easy CRM and project management
What do you like best about the product?
I have used Jira for sprint and CRM tickets.
We were able to easily manage the next tasks for the projects and had transparency by the virtue of jira.
We were able to easily manage the next tasks for the projects and had transparency by the virtue of jira.
What do you dislike about the product?
There's not much to dislike as there is a lot of improvements in jira. However, i sometime feel that the tool responds slow at times in loading and refreshing dashboards.
What problems is the product solving and how is that benefiting you?
Centralizing project reviews for globally spread teams.
Easy tracking and maintaining SLAs.
Dashboards that showcase where we are and where we need to be.
Integration with various other tools to have a native environment.
Easy tracking and maintaining SLAs.
Dashboards that showcase where we are and where we need to be.
Integration with various other tools to have a native environment.
It really helps tracking deiverables
What do you like best about the product?
The comments section, cross functional teams can collaborate so hasslefree.
What do you dislike about the product?
Nothing as such. All works well for me..
What problems is the product solving and how is that benefiting you?
Every incident reported about prodcut all at one place.
Curious
What do you like best about the product?
I like the most is where we can get the softwares application too, it helps in reducing time and the AI feature is very good
What do you dislike about the product?
I don't think I would dislike the jira service
What problems is the product solving and how is that benefiting you?
Faster response times
Enhanced Customer Satisfaction
Enhanced Customer Satisfaction
This is the best in front of the application
What do you like best about the product?
It is very easy to work in it, as you can handle all your projects, you can see the step by step ticket, which makes the work of your project even easier
What do you dislike about the product?
The user interface needs some improvement
What problems is the product solving and how is that benefiting you?
Easy to find tasks and resolve updates from the user
My Experience & Insights
What do you like best about the product?
It is most helpful because it bridges IT and development teams, automates workflows, and enables excellent service delivery with built-in ITSM features.
What do you dislike about the product?
It is powerful, but it can be complex to configure, costly for large teams, and may need tuning or add-ons to fully meet enterprise-scale needs.
What problems is the product solving and how is that benefiting you?
Jira Service Management has helped my team move from reactive, ad-hoc support to a structured, SLA-driven process that improves service quality, team efficiency, and customer satisfaction
User friendly IT ticketing tool
What do you like best about the product?
Its very helpful and easy to use/configure the ticketing tool and also automate some process, I have been using it for 3+years now
What do you dislike about the product?
For beginners it might seems difficult to learn, but after 6months you will find it interesting to learn it more
What problems is the product solving and how is that benefiting you?
It helps me ITSM process to track incidents, changes and problem records.
Jira Management tool is good for maintaining records
What do you like best about the product?
Jira is good for maintaining company records, such as plannings, tasks, projects etc. However, Microsoft Planner is another competitive tool in the market.
What do you dislike about the product?
It's UI is a bit slow and lags sometime.
What problems is the product solving and how is that benefiting you?
It helps organizations to keep their records at one place.
I use Jira for tech task management to push a task from a creating stage to Live. This is awesome
What do you like best about the product?
Best thing is it let me go creative with the team
What do you dislike about the product?
There are no such downside according to me
What problems is the product solving and how is that benefiting you?
It helps me stay connected and live movement helps me with the time taken for the task and also easy access makes it more better.
Jira for Incident & Change Management
What do you like best about the product?
I most like is the feature self service portal which is very user friendly and customisable as per the needs.
Also the in built integration features like channels are very helpful.
The Reports section with all KPIs needed to monitor and track requests is very helpful .
Also the in built integration features like channels are very helpful.
The Reports section with all KPIs needed to monitor and track requests is very helpful .
What do you dislike about the product?
Jira Service Management works very well when it comes to using different tools from the same ecosystem. But in my organisation we are using different tools for different services and integrations and compatibility is a problem with Jira while trying to integrate Jira with third party tools.
What problems is the product solving and how is that benefiting you?
Incident tracking and automation of report generation and it’s also solving overhead of going through approvals through emails in case of change management
Optimization services delivery with Jira service management
What do you like best about the product?
The best thing about Jira Service Management (JSM) is its flexibility and deep integration within the Atlassian ecosystem. This allows for highly customizable workflows and seamless connections with tools like Jira Software and Confluence, empowering efficient service delivery and collaboration across all teams.
What do you dislike about the product?
What I dislike most about Jira Service Management (JSM) is its complexity and potential for high cost, especially when needing advanced features that often require expensive third-party add-ons. This can lead to a steep learning curve for administrators and unpredictable budgeting.
What problems is the product solving and how is that benefiting you?
Jira service helpling us for collaboration with my team related to work and business understanding. And very effective in business delivery.
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