Jira Service Management
AtlassianExternal reviews
933 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Jira Best as a Management Tool
What do you like best about the product?
Floating moving the widgets customised as a project requirements best in tracking and organising the sprint.
What do you dislike about the product?
If we get a extra benefits like editing image and documents while uploading to the stories
What problems is the product solving and how is that benefiting you?
Over the project, sprint and managing the stories after that lodging the alert of the stories and closing it over the time. Customisation is changing as per requirement
very helpful tool in day to day life of office
What do you like best about the product?
What I like best about Jira Service Management is how it brings everything together in one place ticketing, incident resolution, change management all tightly integrated with tools like Slack and Confluence. The flexibility to customize workflows and the powerful automation features save a lot of time and make everyday IT support work much smoother. Having a built-in knowledge base is also great, as it helps users quickly find answers themselves, cutting down on repetitive requests and making the whole support process a lot more efficient. If your team already uses other Atlassian tools, the seamless integration is a massive bonus, making collaboration effortless.
What do you dislike about the product?
What I dislike about Jira Service Management is that it has a pretty steep learning curve, especially when you’re getting started or trying to set up more complex workflows.
What problems is the product solving and how is that benefiting you?
A significant reduction in time spent on manual, routine work. Better clarity and tracking of every issue or change, making both work prioritization and reporting more straightforward. Integrations with tools like Confluence and Slack make cross-team collaboration seamless, so communication is smooth and updates are shared instantly.
Jira Service Management Review
What do you like best about the product?
It integrates well with other Atlassian tools, offers powerful automation, and makes it easy to manage requests and SLAs efficiently.
What do you dislike about the product?
It can be complex to set up and configure, especially for new users, and some features require a steep learning curve.
What problems is the product solving and how is that benefiting you?
Jira Service Management helps us centralize and track IT support requests, ensuring faster resolution and better accountability. With automation and SLA tracking, it reduces manual work, improves response times, and enhances team productivity.
Comprehensive and Customizable ITSM Tool for Seamless Team Collaboration
What do you like best about the product?
Seamless collaboration between IT teams and development teams.
Incidents and service requests can be directly linked to software issues and tracked end-to-end.
Incidents and service requests can be directly linked to software issues and tracked end-to-end.
What do you dislike about the product?
The interface and configurations can be overwhelming for new users.
Requires time and training to understand workflows, permissions, and automation.
Requires time and training to understand workflows, permissions, and automation.
What problems is the product solving and how is that benefiting you?
Problem: Teams used to manage support requests through emails, spreadsheets, or disconnected systems, leading to missed SLAs and poor tracking.
Benefit:
Jira Service Management centralizes all service requests, incidents, and changes in one place—ensuring clear visibility, better prioritization, and faster resolution.
Benefit:
Jira Service Management centralizes all service requests, incidents, and changes in one place—ensuring clear visibility, better prioritization, and faster resolution.
I used in some automation task and managing project. It worked really well
What do you like best about the product?
The interface and the work flow. It is easy solution to get your work in faster way
What do you dislike about the product?
I have not found any drawbacks yet. I think they can introduce some suggestion button while user work on any project to enhance the workflow, which jira finds better after checking the workflow of the project.
What problems is the product solving and how is that benefiting you?
I was working on Automated training project plan where I need to connect jira with confluence.
Great Application - Lots of features
What do you like best about the product?
The JSM is quite sorted and easy to understand. Initially, the things might seem complicated but with use, you can easily access stuff. The application has good dashboard but I used it most for Project/task management and coordinating tasks with the Product and tech teams.
Overall it's a great app to be used
Overall it's a great app to be used
What do you dislike about the product?
Nothing as of now. My experience was good
What problems is the product solving and how is that benefiting you?
The documentation and coordination of various communications across different teams and giving clarity of the progress. And the data can be used to identify and rectify pain points in implementation of tasks
Jira Service Management and its benefits
What do you like best about the product?
What I like best about Jira Service Management is the strong integration it has that helps the team to ensure the user is assisted in a timely manner. This contributes to creating the best user experience in the long run.
What do you dislike about the product?
Sometimes Jira can be a little complicated to work with when a new user is using it.
What problems is the product solving and how is that benefiting you?
Enhancing customer experience
Enabling the team to handle incidents more quickly
Providing clear visibility of the responsible team
Centralize and manage IT support requests
Enabling the team to handle incidents more quickly
Providing clear visibility of the responsible team
Centralize and manage IT support requests
The Experience was really good
What do you like best about the product?
Its very help to solving all the tasks and its very easy to use and can get our hands easily on all the tasks
What do you dislike about the product?
No there is nothing to dislike about it, anyone can learn this easily
What problems is the product solving and how is that benefiting you?
Its solving all my helpdesk queries while completing our day to day tasks
Jira has been very resourceful to track the product development process.
What do you like best about the product?
The ability to integrate with 3rd party applications seamlessly to impove my workflow.
What do you dislike about the product?
No downsides as of now. Make integration with HaloPSA better.
What problems is the product solving and how is that benefiting you?
The 3rd party application integration have me quickly create tickets.
JIRA Cloud Service Management
What do you like best about the product?
1) Manage Project
2) User
3) Groups
4) Templete based issue creation/Project creation
5) Good Customer Support
2) User
3) Groups
4) Templete based issue creation/Project creation
5) Good Customer Support
What do you dislike about the product?
To create a Workflow is real hard task if you don't have good implemention
What problems is the product solving and how is that benefiting you?
Managing Project and Tracking.
Scurm Based project is solving daily standup call issue.
Scurm Based project is solving daily standup call issue.
showing 101 - 110