We have been using Swimlane for security automation within our company. All the ingestions, automations, and everything within our department goes through Swimlane.
Swimlane Turbine Security Automation
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Leverage security automation with easy setup and integration while refining version control for optimal performance
What is our primary use case?
What is most valuable?
Swimlane is easy to start with, as it requires minimal prior knowledge to get started. It is flexible, providing room for users to set up specific incident response flows. Additionally, its integration capabilities allow connections to various platforms, enhancing its usability. Swimlane has helped reduce analyst time, contributing to operational efficiency.
What needs improvement?
There is a need for enhanced version control in Swimlane. Currently, our version does not support it, making it tough to move changes between environments during significant updates. Furthermore, despite being advertised as a no-code tool, it remains code-reliant, demanding users to build solutions through coding.
For how long have I used the solution?
We have been using Swimlane for the past three years.
What do I think about the stability of the solution?
I would rate the stability of Swimlane as a seven. We encountered issues requiring multiple restarts, which suggests that stability could be optimized further.
What do I think about the scalability of the solution?
Swimlane is very scalable, and I would rate it a nine. We did not encounter issues even when managing thousands of alerts, as scalability is only limited by our instance's server capacity.
How are customer service and support?
Swimlane's technical support is very good. They are attentive, responsive, and work to resolve issues efficiently.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used Splunk SOAR, but switched to Swimlane due to cost considerations. Swimlane was more cost-effective.
How was the initial setup?
The initial setup of Swimlane is easy to learn but requires customers to design their solutions. Deployment of Swimlane took us three to four months, which involved migrating existing playbooks.
What about the implementation team?
Around ten people from Swimlane and five from our team were involved in the implementation.
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
I wasn't part of the initial evaluation process. Still, we had some evaluations of other SOAR solutions within our company after migrating to Swimlane.
What other advice do I have?
I would recommend Swimlane for those proficient with code and prepared for the maintenance efforts required. On a scale of one to ten, I rate Swimlane a seven.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
The product provides a single portal to manage logs, but it is unstable, and the plug-ins have bugs
What is our primary use case?
I use the solution for receiving alerts and case creation. It is used as a ticketing system.
What is most valuable?
It provides us with a single portal for our logs from different solutions.
What needs improvement?
We faced a lot of issues with the product’s stability. Sometimes we find bugs in the plug-ins. We experience some latency when we have a huge amount of data.
For how long have I used the solution?
I have been using the solution for six to eight months.
What do I think about the stability of the solution?
I rate the tool’s stability a five or six out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a seven out of ten. When we add some users, the platform becomes unstable. In my organization, 20 people use the solution.
How are customer service and support?
The response time depends on the support person. The resolution of our issues depends upon the problem and the support person.
How would you rate customer service and support?
Positive
How was the initial setup?
The product is deployed on the cloud.
What other advice do I have?
Overall, I rate the product a seven out of ten.
Swimlane Experiences
What do you like best about the product?
Very Intuitive interface, Provides centeralized information, reports to SecOps teams, specializing the security incidents, it’s cross platform, it automates realtime security incidents reporting and triage.
What do you dislike about the product?
The information on thedashboards is sometimes overwhelming.
What problems is the product solving and how is that benefiting you?
The worlflow tools are very in-depth and helps in customize the incident reporting for different types of applications.
Great
What do you like best about the product?
Automated instant and immediate responses
What do you dislike about the product?
Some alerts are still unresolved, unseen, or unknown
What problems is the product solving and how is that benefiting you?
Stronger threat responses and realizations - security analyses have become so much more sufficient with this company's services.
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