Playroll - Employer of Record
PlayrollReviews from AWS customer
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Outstanding Service with Fast, Clear Responses
What do you like best about the product?
The service is excellent, providing quick and clear responses in a short amount of time.
What do you dislike about the product?
I wouldn't say there's really a downside, but what I would like most is to have an app available.
What problems is the product solving and how is that benefiting you?
Whenever I need information about days off or public holidays, this service is always there to provide it. It also gives quick updates on the status of my various types of leave, such as holidays, and clearly explains the payment plans for the different schedules I might have.
User-Friendly Interface That Makes Navigation a Breeze
What do you like best about the product?
I find the user interface very friendly, and I think the UI is an easy to navigate platform. The team is also very communicative.
What do you dislike about the product?
Maybe the platform should indicate the name of the files being uploaded they are usually blank from the user's perspective.
For example on Job Details, the CV just says "Download File". I would like to see the file name.
For example on Job Details, the CV just says "Download File". I would like to see the file name.
What problems is the product solving and how is that benefiting you?
Well it lays out most of the work details and I appreciate that. I don't think I've ever seen another platform that is as similar to the platform here. I also like how the site provides job details that I would probably forget, it's a nice reminder feature.
Outstanding Support and Transparent Communication
What do you like best about the product?
I appreciate Playroll’s timely updates and clear communication, which help keep everything transparent and easy to track. The help desk is responsive and provides fast, effective support whenever assistance is needed.
Additionally, introducing features such as leave encashment details and a centralized joining kit would further enhance the overall experience. A dedicated mobile application would also be a valuable improvement, making access to information and services more convenient.
Additionally, introducing features such as leave encashment details and a centralized joining kit would further enhance the overall experience. A dedicated mobile application would also be a valuable improvement, making access to information and services more convenient.
What do you dislike about the product?
Currently, there are limited self-service options available for certain processes, such as viewing leave encashment details or accessing complete joining documentation in one place. Additionally, the absence of a dedicated mobile application makes it slightly less convenient to access information on the go.
Overall, these are minor areas for improvement, and addressing them would further enhance the user experience.
Overall, these are minor areas for improvement, and addressing them would further enhance the user experience.
What problems is the product solving and how is that benefiting you?
Playroll simplifies and centralizes payroll, compliance, and employment-related processes, reducing the need for manual follow-ups and confusion. By providing timely updates, clear communication, and reliable support, it helps ensure that salary processing, documentation, and employment changes are handled accurately and on time.
This significantly reduces administrative effort, improves transparency, and allows me to focus more on my core work rather than payroll or HR-related concerns.
This significantly reduces administrative effort, improves transparency, and allows me to focus more on my core work rather than payroll or HR-related concerns.
Smooth Onboarding with Exceptional Support
What do you like best about the product?
I like Playroll's ease of service and very helpful staff. It's very easy to reach out regarding questions, and I get quick responses from the team. The initial setup was very smooth, and the team reached out with steps to complete from start to finish, guiding me with the software.
What do you dislike about the product?
Most of the staff is based abroad, so response time's can be varied due to time zone constraints.
What problems is the product solving and how is that benefiting you?
Playroll helps with Global Employment and Onboarding by solving the issue of having no company entity in my country.
Effortless Outsourcing with Exceptional Support
What do you like best about the product?
I really like the customer support from Playroll. We always feel very supported and cared for, espacially Amy Smith - the lawyer. Their customer support is very efficient, and whenever we had any doubts, they answer very fast and are always available. I also appreciate that they have lawyers available to support us with any legal matters or questions. Navigating the platform is very easy, and the user experience is smooth, which makes things simple for us.
What do you dislike about the product?
Maybe a dedicated account manager, but it's more when you have a higher amount of employees. Our case, we had only one, so it was quite manageable. Maybe with a bigger team, a dedicated account manager would be good.
What problems is the product solving and how is that benefiting you?
Playroll makes it easy to manage employee contracts, payments, and legal aspects, fully outsourcing the hiring process and removing worries about bills, tickets, and cost management.
Empowering Global Teams with Outstanding Support
What do you like best about the product?
Playroll supports us in being an international, flexible and competitive employer all over the world. We just started working with playroll but can already see a big difference compared to our former service provider. We especially appreciate our very supportive Customer Success Manager, Amy.
What do you dislike about the product?
We are dealing with a lot of different Playroll employees for one onboarding. This is not only confusing for us but also for our NewJoiners. I know that there are experts for different HR topics but it would still be nice to somehow bundle them and have one dedicated contact person for our company.
What problems is the product solving and how is that benefiting you?
We want to be able to recruit the best candidates for our company no matter where they are located and if we have a legal entity in this country. Playroll helps us to solve this problem.
Exceptional EOR Experience with Seamless Global Support
What do you like best about the product?
We have been using Playroll as our Employer of Record (EOR) since starting operations in South Africa in 2022 and expanded to India in 2023. From day one, the experience has been exceptional. Playroll is incredibly easy to work with, and their processes are accurate and efficient, ensuring compliance and peace of mind in regions we were unfamiliar with.
A special mention to Neil Barratt, Head of Legal, and his team, who have provided outstanding legal assurance throughout. Their expertise and guidance have been invaluable in navigating complex regulations in foreign jurisdictions. What truly sets Playroll apart is how all departments work seamlessly together, synchronizing efforts to deliver positive, timely outcomes every single time.
A special mention to Neil Barratt, Head of Legal, and his team, who have provided outstanding legal assurance throughout. Their expertise and guidance have been invaluable in navigating complex regulations in foreign jurisdictions. What truly sets Playroll apart is how all departments work seamlessly together, synchronizing efforts to deliver positive, timely outcomes every single time.
What do you dislike about the product?
There is nothing to dislike. It does take a while to get used to having to run everything through another party in regards to team performance, PIP meetings etc but they are so supportive it soon becomes part of the solution.
What problems is the product solving and how is that benefiting you?
Playroll have helped us greatly in understanding and navigating the employment requirements and legal accountabilities of operating in new countries outside fo the UK.
Effortless Onboarding and User-Friendly Experience with Playroll
What do you like best about the product?
Playroll is easy to use, beginner friendly which made on-boarding stress free!
What do you dislike about the product?
I think the only downside is not having definition for some terms, especially on the bank details. It would've been helpful if there's a description on what it looks like or where to get the information.
But overall, Playroll is efficient.
But overall, Playroll is efficient.
What problems is the product solving and how is that benefiting you?
Playroll helps new hires to organize their pre-employment documents by utilizing user-friendly interface and forms. It also makes all necessary documents accessible.
Outstanding Customer Service and Communication
What do you like best about the product?
The customer service accommodations and communications.
What do you dislike about the product?
Nothing so far, everything seems to be smooth sailing.
What problems is the product solving and how is that benefiting you?
Playroll helps with preemployment requirements and ensures that problems are solved as fast and simply as possible.
Experience as an onboarding employee
What do you like best about the product?
The platform is easy to use, with a streamlined interface. Onboarding was straightforward and easy.
What do you dislike about the product?
I didn't have any issues with the onboarding process, and their team was helpful,available and communicative as I made progress.
What problems is the product solving and how is that benefiting you?
I'm an employee in Canada, working for a US based company.
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