CEQUENS SMS Campaigns
CEQUENSReviews from AWS customer
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best service provider
What do you like best about the product?
really our customer support agent sarah is so supportive and easy to reach
What do you dislike about the product?
sometime pricing of campaign get higher than our expectation
What problems is the product solving and how is that benefiting you?
nothing really
Hand on support is always available thank to Sarah our account manager - definitely recomended
What do you like best about the product?
It was a great tool that we were able to utlize which increased our sales revenue. The AI chatbot. Support is always there to solve any potential issue
What do you dislike about the product?
Nothing worth mentioning. All are part of a normal ongoing process
What problems is the product solving and how is that benefiting you?
Sales solution in addition to a formal communication channel
Fast, Easy to Setup, Cheapest
What do you like best about the product?
I was looking for SMS gateway and i have tested many but experience with Cequens was amazing. I had many pre-sales questions and i literally sent a zoom link to Cequens support, someone joined from their sales and support team and guided me through the whole process, even gave me discounted price to send SMS locally. They were also very fast on getting my sender-id registered with local carriers.
What do you dislike about the product?
They have been sending lots of email about "Cequens Coverage Update Notification" which i don't like. These are not my business areas so i don't need to know whether they have coverage there or not.
What problems is the product solving and how is that benefiting you?
I have a reservation app and i integrated cequens to send notifications to customers about their reservations.
Normal experience
What do you like best about the product?
What I like best about Cequens is the reliability and stability of their SMS service. Messages are delivered promptly and consistently, which is critical for our communication workflows. The platform is also user-friendly, and the support team is responsive and helpful whenever needed
What do you dislike about the product?
Additionally, the inability to recharge the account using a credit card limits flexibility and adds inconvenience to the payment process.
What problems is the product solving and how is that benefiting you?
sending the invoice to the customers and the fast communication
Senior Product Manager
What do you like best about the product?
Cequens offers an impressive range of communication features with seamless integration capabilities, making it our go-to platform for virtually all outreach communications ( Mainly SMS ) with consistently reliable performance and responsive support
What do you dislike about the product?
While the platform functionality is excellent, the documentation could be significantly enhanced with more detailed examples and clearer implementation guides to reduce onboarding time for new team members.
What problems is the product solving and how is that benefiting you?
Cequens eliminates the complexity of managing multiple communication channels by providing a unified platform for our conversational banking, SMS alerts, and customer outreach across our fintech services. This has streamlined our operations and improved customer experience by ensuring reliable delivery of critical financial communications like card activations and transaction notifications.
Exceptional Customer Support
What do you like best about the product?
their customer support is very active and attentive
What do you dislike about the product?
the onboarding process was quite long but was manageable
What problems is the product solving and how is that benefiting you?
communicating easily with customers and managing omni channel
Superb Experience with Cequens
What do you like best about the product?
24/7 support and additional channel support through WhatsApp.
Quick support and understands the End user concern.
Quick support and understands the End user concern.
What do you dislike about the product?
Not sharing the escalation matrix proactively in the Absence of Old manager.
What problems is the product solving and how is that benefiting you?
Whenever we receive complains from Banks regarding the OTP SMS are not received then we raise our concern with Cequens.
These are Transactional SMS (OTP) which are critical for end user.
These are Transactional SMS (OTP) which are critical for end user.
Review Of CEQUENS CPaaS
What do you like best about the product?
CEQUENS provides a user-friendly platform with straightforward SMS and WhatsApp APIs, easing business implementation. Its powerful features, including multichannel messaging and analytics, improve engagement. Responsive customer support guaranteed smooth integration and dependable service, enhancing operational efficiency.
What do you dislike about the product?
Despite easy-to-use APIs, businesses with limited technical expertise may find initial integration complex, requiring developer resources.
What problems is the product solving and how is that benefiting you?
CEQUENS provides a CPaaS platform that integrates SMS, WhatsApp Business, voice, and other channels into a single interface, like CEQUENS Chat. This ensures seamless transitions between channels and eliminates redundant messaging. Features like surveys and automated notifications foster customer engagement and loyalty.
SMS
What do you like best about the product?
Fast SMS service and customer support respond
What do you dislike about the product?
interface is too complicated to access what you want
What problems is the product solving and how is that benefiting you?
contact employee and customers
NTRA Digital Platform
What do you like best about the product?
Very friendly platform - very trained support team - stable platform
What do you dislike about the product?
When there is an error, the system do not suggest the probable solutions, we have to refer to tech support team
What problems is the product solving and how is that benefiting you?
one omnichannel solution to all our digital channels
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