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Reviews from AWS customer

2 AWS reviews

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12 reviews
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4-star reviews ( Show all reviews )

    Charles White Jr

Clean user interface and efficient personal use pave the way for running essential applications

  • February 25, 2025
  • Review provided by PeerSpot

What is our primary use case?

I used SUSE Linux personally, not on an admin level or for advanced purposes, but for regular use. I would play around and experiment with different Linux distros, including SUSE Linux, Debian, and Fedora. I also attempted to use it for work purposes in a hospital setting, primarily to see if it could support applications like Teams and Outlook.

What is most valuable?

SUSE Linux had a clean user interface, which was a valuable feature for me. It allowed me to use the software manager differently compared to Ubuntu. Eventually, I was able to get essential applications like Teams and Outlook running on it. I primarily used it for personal desktop use, and it was solid for that.

What needs improvement?

The software management side was a bit difficult, especially compared to Ubuntu. The software manager was different, making it challenging to install certain applications. 

Additionally, I encountered issues when setting it up on newer model laptops, possibly due to hardware incompatibility, such as the solid-state drive.

For how long have I used the solution?

I used SUSE Linux over a number of years as part of my exploration of various Linux distributions.

What do I think about the stability of the solution?

SUSE Linux was stable for me. I did not experience any problems with its stability.

What do I think about the scalability of the solution?

SUSE Linux was scalable to my needs. I did not encounter any issues with scalability.

How are customer service and support?

I did not reach out to customer service or tech support. I found the needed information easily on community forums and through online research.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used a variety of Linux distributions, including Debian, Fedora, and Ubuntu, but I did not use them specifically as a replacement for SUSE Linux.

How was the initial setup?

The initial setup was straightforward. However, I encountered trouble when reclaiming space on the hard drive later on, which might have been an issue with the computer I used.

What's my experience with pricing, setup cost, and licensing?

I used the open-source version, so there were no setup costs.

Which other solutions did I evaluate?

I evaluated other Linux distributions like Fedora and Ubuntu. Fedora's ISO is small, but I found the system itself to be annoying after a while.

What other advice do I have?

I would not recommend SUSE Linux in environments where users are not tech-savvy, yet it is solid for workstations. SUSE Linux worked well on older model computers but not as effectively on newer models. 

Overall, I would rate SUSE Linux a solid nine out of ten for my purposes.


    Venkat_Rao

Offers secure communication for SFTP

  • July 03, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use the tool for specific application needs where it is developed on the Linux platform. Additionally, we use certain SFTP sites for banking transactions. Although Windows operating systems could also be suitable, we decided to continue with the Linux system for secure communication and file exchanges between the banks and our server. That is the main purpose.

The purpose is to manage interactions with multiple bank accounts for payment transactions. Payment can be made through various modes, such as UPI (Gpay or Paytm), internet banking, and online transactions. 

These transactions are received by the bank and then passed to us through a secured communication channel established between our systems and the banking gateway. The information is exchanged securely, and our accounts team takes the shared information from the bank to perform the necessary postings.

What is most valuable?

Some of the functionalities I like the most are the security features. This includes security restrictions on specific folders and secure communication for SFTP. These features are more secure and reliable. The tool also makes compliance possible. 

What needs improvement?

The solution is expensive. 

For how long have I used the solution?

I have been using the product for 12-15 years. 

What do I think about the stability of the solution?

I rate SUSE Linux Enterprise's stability as ten out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a nine out of ten. 

How are customer service and support?

In the past, we found the support's response to be good. However, in the last year, we haven't needed to reach out to them much due to a lack of requirements. Overall, our experience with their technical support is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

SUSE Linux Enterprise's installation is easy and can be completed with the help of one engineer. The tool requires monitoring instead of maintenance. 

What's my experience with pricing, setup cost, and licensing?

The tool is expensive compared to Red Hat. I rate its pricing a nine out of ten. 


    Nagendra Kavadi

Provides good patching and the BTRFS file system

  • June 18, 2024
  • Review provided by PeerSpot

What is our primary use case?

I'm a system administrator, and our company supports multiple clients. Most of our clients use SUSE Linux Enterprise, and we support their infrastructure.

What is most valuable?

The most valuable features of the solution are patching and the BTRFS file system.

What needs improvement?

The solution has to be fine-tuned with better documentation.

For how long have I used the solution?

I have been using SUSE Linux Enterprise for ten years.

What do I think about the stability of the solution?

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

We ask the backend team to increase the resources if it is a virtual machine. There is no problem with containerization or if it is part of a cluster.

I rate the solution a seven out of ten for scalability.

How are customer service and support?

We have a dedicated engineer assigned to our project, and we get proper support from him.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

The basic cost of RHEL is higher than that of SUSE Linux Enterprise. The BTRFS file system is included in SUSE Linux Enterprise and not in RHEL.

How was the initial setup?

The solution's initial setup is straightforward. However, migrating from an older version to a new version is a bit tricky.

What about the implementation team?

Around 12 system administrators from my team were involved in the solution's deployment.

What was our ROI?

Compared to RHEL, we have seen a 70% better return on investment with SUSE Linux Enterprise.

What other advice do I have?

We perform maintenance activities for the tool whenever our clients need patching or security updates. I would recommend the solution for any enterprise-level requirement. In our experience, the solution is very stable.

Overall, I rate the solution an eight out of ten.


    ShaheenKapery

Has valuable security features and an easy setup process

  • June 06, 2024
  • Review provided by PeerSpot

What is our primary use case?

We primarily use the product for single-task services like mail servers.

What is most valuable?

The platform's ability to streamline and minimize the system to be as lightweight as possible has been exceptionally effective, particularly for virtualizing and deploying on various machines.

What needs improvement?

I would appreciate the product's future releases being lighter and operating more efficiently on smaller systems.

For how long have I used the solution?

I've been working with SUSE for two years.

What do I think about the stability of the solution?

Due to its single-task focus, the product is more stable than any other operating system.

What do I think about the scalability of the solution?

The platform is highly scalable. We prefer adding more servers to a cluster rather than increasing the size of a single server. The number of users in our organization varies, but it's essential to set it up correctly for optimal scalability and performance.

How are customer service and support?

We rely more on community support through forums, which has been excellent. 

How was the initial setup?

Setup is relatively easy, especially on virtual machines. Once the necessary configurations are in place, it's a quick process.

What was our ROI?

The return on investment has been significant, especially considering its cost-effectiveness compared to other solutions.

What's my experience with pricing, setup cost, and licensing?

The product's licensing options align well with the evolving landscape of Linux variants.

Which other solutions did I evaluate?

We evaluated other options, but SUSE's robustness and reliability met our needs.

What other advice do I have?

The security features of SUSE are excellent. Linux's approach of only allowing what is necessary enhances security significantly.

Running critical applications on Azure works fine if the system is left alone to perform its tasks.

I recommend contacting community resources for assistance and insights during implementation.

I rate it a nine.


    reviewer2385627

A cloud operating system for web developments

  • April 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

SUSE is an operating system that can be used for web application development and regular housekeeping work on application development.

What needs improvement?

The solution could be more stable.

For how long have I used the solution?

I have been using SUSE Linux Enterprise for 12 years.

What do I think about the stability of the solution?

The solution is based on the models which you're selecting because sometimes you go with the standard support or with premium support. It is all dependent upon what support you are opting for.

There are a lot of operating systems in the network. We have SUSE provided by cloud, and some are traditional ones like Linux. Everything has different features. It's all stable in their own environment and for what they're using for production, development, or UAT.

I rate the solution’s stability a seven out of ten.

What do I think about the scalability of the solution?

All operating systems are giving good scalable options.

How was the initial setup?

The initial setup is simple and takes five minutes for deployment and if you have automation in place, it will take four minutes.

What's my experience with pricing, setup cost, and licensing?

The solution’s subscription is dependent on the organisation like how they have a contract with the company.

What other advice do I have?

It all depends upon the subscription and cost. If the subscription is less, maybe we can choose which operating system to go. Subscription and support provided by the vendor are the two major factors which we look at. Technology is ok, we can get adjusted to it, but the subscription and support are two major factors that you are looking at.

I would advise to go check all the offers, security patches and how often the vendors are releasing the security patches. These are more important before you decide which one to go.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud


    Yevhen Yukhno

Has a valuable management system and good technical support services

  • December 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the product in a desktop environment for testing purposes.

What is most valuable?

SUSE Linux Enterprise has a good management system for DevOps operations and integration with Red Hat.

What needs improvement?

The platform doesn't support certain APMs. In terms of configuration, it is very good for beginners. However, it could be more compliant. The command line tools need to enhance regarding compatibility similar to Red Hat with different languages like C++, Python, etc. Additionally, it is an expensive product. They could provide a free development license before working in the production environment.

For how long have I used the solution?

We have been using SUSE Linux Enterprise since 2023.

What do I think about the stability of the solution?

According to my colleagues working on product maintenance, it has good stability.

What do I think about the scalability of the solution?

We work with small and medium businesses. However, sometimes, I also work with enterprises. We need to consider that support availability, documentation quality, and interface optimization can vary based on geographical locations for scalability.

How are customer service and support?

The technical support services are good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process is easy with assistance from a consultant or support team. It is very simple to install and requires a maximum of two executives to work on the implementation. We can use a web interface in a development portal to repair the console and manage registered servers.

What's my experience with pricing, setup cost, and licensing?

The product is expensive. We purchase its yearly license.

What other advice do I have?

Before buying the product, I advise others to learn about the organization's requirements regarding use cases. They can opt for SUSE Linux Enterprise if they have an essential budget. If not, they can look for Linux distributions like Red Hat, Arch, Fedora, etc.

I rate it an eight out of ten.


    AnuragModi

An affordable and scalable solution that is secure and can be used for deployment and automation

  • November 29, 2023
  • Review provided by PeerSpot

What is our primary use case?

I am using the solution for my customers. It is used for deployment and automation.

What is most valuable?

We can use Ansible for automation. Ansible enables us to have playbooks that can deploy the configurations as defined. The tool’s idempotency ensures all configurations are in place at all times. Security is the main concern in an organization. The product takes care of security. Too. The solution is available as an open-source product.

What needs improvement?

The product must improve its UI. It will lead to more people accepting the product, like Windows. The tool should provide more UI interactions. It must also provide a version of the solution for educational institutes that provide engineering degrees. It will give the students a hands-on experience, evaluate the product, and promote it in the future.

For how long have I used the solution?

I have been using the solution for more than five years.

What do I think about the stability of the solution?

The tool is stable, but we don't use the latest versions. In our experience, the latest versions have some hot patches or fixes. We always use the version released before the latest version.

What do I think about the scalability of the solution?

The tool is suitable for small and large companies. It is a scalable solution.

How are customer service and support?

The technical support is good. I have seen L0, L1, L2, and L3 issues solved by pretty good SMEs. The support is costly, though. Depending on the license we have, we must pay per interaction or per issue that we log. I rate the support a seven and a half out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with other operating systems. When I worked on Oracle, Oracle Linux was the only OS we could use. If there's a requirement to use Ansible Tower that is highly compatible with Red Hat Enterprise Linux, then we use Red Hat Enterprise Linux. The solution we use depends on the customers’ requirements.

I have worked with Red Hat Enterprise Linux, Fedora, and Oracle Linux. People who are not inclined toward CLI will be more receptive and more open to UI-based offerings like Windows. People who are not administrators or developers want better UI and user exchange for an easier experience.

How was the initial setup?

The initial setup is straightforward. The time taken for deployment depends on the configuration and whether it is being deployed on a virtual machine or physical hardware. Whether we need a custom set of packages or a bare metal hypervisor depends on the customer’s requirements.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable. The product must provide a pay-as-you-go model of licensing.

What other advice do I have?

I suggest people use SUSE for a short span of time and do a competitive analysis against other tools. Depending on the performance criteria like scalability and security, they can choose SUSE. Overall, I rate the product an eight out of ten.


    RanjitKumar1

Stable product compatible with multiple cloud service providers

  • November 14, 2023
  • Review from a verified AWS customer

What is our primary use case?

We use the product as an operating system for SAP database. 

What is most valuable?

The operating system is efficient in terms of security. There are many SAP Linux policies included in it.

What needs improvement?

There could be AI-based features in the product. They should provide chatbot support for customers to open the troubleshooting cases directly.

For how long have I used the solution?

We have been using SUSE Linux Enterprise for one and a half years as a third-party support provider. At present, we use the version 12.

What do I think about the stability of the solution?

The platform is highly stable. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

We manage 3000 SUSE Linux Enterprise customers. It is simple to scale. I rate the scalability an eight or nine.

How are customer service and support?

We do not contact the technical support team. We refer to the documentation released by the vendor. They could provide straightforward and point-to-point documentation. We have to go through many pages to understand and figure out the process. It takes a lot of time.

How was the initial setup?

The initial setup is easy and can be deployed on the cloud. It takes half an hour to complete the process.

The deployment process includes creating an instance and cloning it via the application with the help of an operating system image. Further, we install and deploy multiple applications on the cloned system.

What's my experience with pricing, setup cost, and licensing?

The platform is affordable. I rate the pricing a six out of ten.

What other advice do I have?

SUSE Linux Enterprise is compatible with multiple clouds, including Oracle Cloud, VMware, and AWS. If you are looking for an open-source operating system, consider SUSE Linux. They charge for support services. It is a stable and secure system for large-scale companies. It is suitable for small and medium companies as well.

I rate it an eight out of ten.


    Aman_Singh

An efficient operating system with good stability

  • September 15, 2023
  • Review provided by PeerSpot

What is our primary use case?

SUSE Linux Enterprise is an operating system for server workstations, desktop computers, and other platforms.

What needs improvement?

They should improve their educational portal. There should be a dedicated lab to learn about features similar to Red Hat's portal.

For how long have I used the solution?

We have been using SUSE Linux Enterprise for seven months.

What do I think about the stability of the solution?

It is a stable platform.

What do I think about the scalability of the solution?

The product's scalability is better than DevSecOps. We have enterprise and medium customers using it.

How are customer service and support?

There are limitations in terms of getting administrative rights or comprehensive data support.

How would you rate customer service and support?

Neutral

How was the initial setup?

The installation and registration process was complicated because of security settings. We didn't receive support services to tackle the difficulties. It requires four to five executives for maintenance.

What other advice do I have?

I rate SUSE Linux Enterprise an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud


    Eric Loderichs

A stable solution that is easy to configure for those who are not hardcore command-line driven

  • June 29, 2023
  • Review provided by PeerSpot

What is most valuable?

SUSE Linux Enterprise is easy to configure for those who are not hardcore command-line driven.

What needs improvement?

If you want to do something simple like changing an IP number, you have to be quite aware of all the configuration files where you will change that. It's not like Windows, where you just click another IP address and reboot the server. Since this is Linux, you need to know the hierarchy of the corporate files that hold that IP number, and you have to know what you're doing.

For how long have I used the solution?

I have been using SUSE Linux Enterprise for many years.

What do I think about the stability of the solution?

We don't have any complaints about SUSE Linux Enterprise's stability because it's really, really stable. I cannot even recall any major incidents regarding the solution's stability.

How are customer service and support?

I worked for technical support myself for Micro Focus as a contractor. I know the technical support, and things have changed now with the OpenText acquisition. The 24-hour support is quite good in Salt Lake City, Houston, and Europe. However, there have been some recent changes in the support because of OpenText's recent acquisition of Micro Focus. The EMEA support staff here in the Netherlands are quite capable. I rate SUSE Linux Enterprise's technical support a seven or eight out of ten.

How would you rate customer service and support?

Positive

What about the implementation team?

Doing a new setup for the solution based on the open enterprise server takes a few hours. Most of the time is spent waiting for every packet to come in.

What other advice do I have?

Overall, I rate SUSE Linux Enterprise a seven or eight out of ten.


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