Contentsquare Data Connect
ContentsquareReviews from AWS customer
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A useful tool to enhance the insight generation process
What do you like best about the product?
- It is a complementary tool to the analytical ones already in place, providing additional insights
- There is an interesting product development roadmap
- There is an interesting product development roadmap
What do you dislike about the product?
At the moment, there really isn’t anything I dislike about Contentsquare. So far, my experience with the platform has been positive, and I haven’t come across aspects that feel limiting or frustrating. Of course, as with any tool, there’s always room for improvement over time, but right now I don’t see any particular drawbacks worth mentioning.
What problems is the product solving and how is that benefiting you?
It integrates seamlessly with the existing suite of tools, allowing for a deeper analysis of user behavior and helping to identify specific friction points.
Swiss knife in your pocket
What do you like best about the product?
I consider Contensquare as a Swiss knife to better understand the customer behaviors and identified the improvements that we need to apply to improve the experience.
In addition, the session reply help us to find the answers coming from the analytical team and be able to support the single customer, especially after receiving a feedback.
In addition, the session reply help us to find the answers coming from the analytical team and be able to support the single customer, especially after receiving a feedback.
What do you dislike about the product?
The setup and the mapping might require some re-work on the application to be able to use all features.
What problems is the product solving and how is that benefiting you?
Clarify the customer behavior and understand what is actually not working
Unlocking Website Potential with Unparalleled Ease
What do you like best about the product?
Contentsquare has been a game-changer for our company. The platform's ease of use and intelligent insights have made it simple to uncover a wealth of potential on our website. Whether we're reorganizing a product page or the homepage, the platform's ability to help us quantify the impact of our changes has been invaluable. It's an incredibly smart tool that truly helps us understand our users and optimize our site with confidence.
What do you dislike about the product?
Honestly, nothing. I'm just looking for an excuse to go to another one of Contentsquare's CX Circle events.
What problems is the product solving and how is that benefiting you?
By addressing the 'why' behind our digital experience, specifically the friction points in the customer journey from confusing layouts to performance issues, we enhance customer experience which leads to: 1. smoother, more intuitive and personalised experience; 2. increased revenue and conversions to booking a design appointments; 3. deeper understanding of our audience which is used to tailor our content and product offerings
Excellent choice to convert my assumptions into data base conclusions.
What do you like best about the product?
Contentsquare is highly user-friendly and straightforward to implement. It simplifies daily tasks, as the journey analysis and session replays effectively facilitate the conclusion of user journey insights.
What do you dislike about the product?
I like all of it.It helps me communicate the findings in a non-technical manner, ensuring that everyone on the team can easily understand.
What problems is the product solving and how is that benefiting you?
Data Connect is my primary area of enthusiasm. Access to historical data will significantly enhance my ability to utilize Contentsquare as my main analytical tool.
A must have for any digital website!
What do you like best about the product?
It's our go to tool for any deeper dive into customer struggles. It really helps us to find insight quickly and effortlessly. I particularly love the Insight module which quickly surfaces pages and fields creating friction for our customers. My new favourite is the AI that summarises session replays trends and surfaces videos that take you directly to the issue. We had an unusual spike in customers' complains recently and the video showing the issue was found in record time (about 1 minute)...maybe i was lucky, but maybe it was a bit of Content Square awesomeness too :)
What do you dislike about the product?
Some of the features, even if enabled are not accessible or usable unless we get dev involved and it's really difficult to justify prioritising this over more important issue that need dev immediate attention.
What problems is the product solving and how is that benefiting you?
the ability to visualise and experience what the customer experience easily is a god sense and has enabled us to humanise our numbers.
Strong tool
What do you like best about the product?
Replay the sessions. Quick and data-driven validation of gut feeling. Easily find problems in the customer journey (both technical and purchase barriers).
What do you dislike about the product?
One must engage with it intensively and invest some time in the integration - but with which tool does one not have to do that.
What problems is the product solving and how is that benefiting you?
Cancellations in or before the shopping cart, displays (checkboxes only visible after scrolling), performance (loading times)
It enables our company to make knowledge actual success
What do you like best about the product?
I'm constantly seeking fresh ideas, and Contentquare has been a true revolutionary tool. Our perspective of user paths has changed greatly since we first started using it. Along with consistent numerical data, providing us with a variety of graphical depictions of our users' experiences including session recordings, heat maps, click and motion analysis. This has made it possible for us to pinpoint, unlike more conventional methods, the exact places where users are likely to leave our website or app. All of this information has tremendously enhanced our digital marketing plans as well as the quality of our client experiences.
What do you dislike about the product?
The team members have needed time to develop its meaning and application, even if it provides a lot of knowledge.
What problems is the product solving and how is that benefiting you?
We mostly depend on it when we choose our digital marketing strategy. Our production of ads and user experiences directly relevant to our population depends on your comments. Once the patterns of behavior and problem areas have been noted, site and application enhancements that raise customer satisfaction and final results can be given first focus. Working together better than ever, marketing, services, and UX teams handle visual and tangible data supporting communication and goal alignment. This stimulates a more timely and efficient application of digital strategies.
Great platform
What do you like best about the product?
CS is a fantastic tool with many useful elements. I particularly like their session replay function with its AI summarising capabilities - they help identify user issues extremely quickly. On top of that their heatmapping, browser plug ins and journey analysis are all great.
What do you dislike about the product?
Not much but sometimes it misses the old field on zoning analysis
What problems is the product solving and how is that benefiting you?
More than anything, it gives visibility on what the user is actually doing. From there the benefits are endless depending on what you want to know.
We could not live without CS anymore
What do you like best about the product?
User analysis at its best, to have all our needed insights.
What do you dislike about the product?
Qualitative data is good, I would like to improve quantitative data so I can get rid of GA.
What problems is the product solving and how is that benefiting you?
Understanding business and users, how we are performing and what are the problems that the user is finding in our website.
Contentsquare has changed my way of working!
What do you like best about the product?
What I love the most about Contentsquare is the very insightful and easy to use platform it offers. Contentsquare is a powerful tool that help me uncover valuable insights in my everyday work. I also value a lot its' strong community and events!
What do you dislike about the product?
The platform is a bit heavy, thus is slowing down my computer. Also, it is a bit expensive and thus cannot be accessible to a bigger number of companies. Support is not available fast but the CSM are helpful.
What problems is the product solving and how is that benefiting you?
Contentsquare brings data to life! It enables me to understand website performance, decode user behavior, and identify friction points that can be turned into opportunities for improvement and growth. After more than four years of working with Contentsquare, I’ve developed the ability to assess websites and spot issues—such as click recurrence or attractiveness rate anomalies—even without relying on Contentsquare data.
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